Troubleshooting Guide

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Trouble Shooting
Ground coee is not tamped strong
enough.
Tamp ground coee more strongly.
Ground coee is tamped too strongly. Tamp ground coee less strongly.
Too much coee in filter. Ensure appropriate amount.
Too little coee in filter. Ensure appropriate amount.
Machine is not pre-warmed. Let hot water run through the appliance with
the inserted portafilter (with filter but without
coee grounds) before extracting the first
coee to warm up the brew system.
Coee is ground too coarsely. Ensure appropriate degree of grinding.
Coee is ground too finely. Ensure appropriate degree of grinding.
The machine is faulty. Contact our customer support.
Filter is clogged up. Clean the filters hole with a pin.
The machine cannot pump the water. Use hot water function to pump the water.
The water tank is not installed correctly. Remove the water tank and correctly install it.
Water tank is empty. Fill water tank.
The machine is faulty. Contact our customer support.
Short circuit / power outlet is without
power.
Check the power supply.
Machine is not switched on or power
plug is not plugged in.
Make sure that the power plug is plugged in,
that the Power ON/OFF button has been
pressed to "
—" and the power indicator light up.
Possible cause Solution
Machine doesn't work.
Coee does not run out
of the filter holder.
Coee slowly run out of
the filter holder.
Coee runs through too
quickly.
Coee is cold.
Water is pooled under the
coee machine.
Problem
The drip tray is filled with water. Empty and clean drip tray.
The water tank is not installed
correctly.
Remove the water tank and correctly install it.
Cups not pre-warmed. Pre-warm cups with warm water.
The machine is faulty.
Contact our customer support.