Troubleshooting Guide

Trouble Shooting
Problem
Possible cause Solution
Machine doesn't
work.
Machine is not switched on or
power plug is not plugged in.
Make sure that the power plug is plugged in,
that the ON/OFF button has been pressed
and that both coffee buttons light up blue.
Short circuit / power outlet is
without power.
Check the power supply.
The machine is faulty. Contact our customer support.
Machine doesn't
brew coffee, only 1
cup and 2 cup
buttons are
alternate flashing.
Machine is under over-pressure
protection, and the temperature of
boiler is too high.
Use hot water function to cool down the
boiler first.
Coffee does not or
only slowly run out
of the filter holder.
Water tank is empty. Fill water tank.
The water tank is not installed
correctly.
Remove the water tank and correctly install
it.
The machine cannot pump the
water.
Use hot water function to pump the water.
Coffee is ground too finely.
Ensure appropriate degree of grinding.
Too much coffee in filter.
Ensure appropriate amount.
Ground coffee is tamped too
strongly.
Tamp ground coffee less strongly.
Filter is clogged up.
Clean the filters hole with a pin.
The steam button is turn on(after
using the hot water function and
without turn off).
Turn the steam button off.
The machine is faulty.
Contact our customer support.
Coffee runs through
too quickly.
Coffee is ground too coarsely.
Ensure appropriate degree of grinding.
Too little coffee in filter.
Ensure appropriate amount.
Ground coffee is not tamped strong
enough.
Tamp ground coffee more strongly.
Coffee is cold.
Machine is not pre-warmed.
Let hot water run through the appliance with
the inserted portafilter (with filter but
without coffee grounds) before extracting
the first coffee to warm up the brew system.
Cups not pre-warmed. Pre-warm cups with warm water.
Water is pooled
under the coffee
machine.
The water tank is not installed
correctly.
Remove the water tank and correctly install
it.
The drip tray is filled with water. Empty and clean drip tray.
The machine is faulty.
Contact our customer support.
The steam fails to
steam the milk.
The milk jug is too big or the jug
shape is unsuitable.
Always use a tall, slim container ideally made
from stainless steel.
You have used milk with less than
3.3% of milk protein.
Use milk with more than 3.3% of milk
protein.
The milk is not cold. Always use cold milk(41℉）.