Avaya 4620SW IP Telephone End User Guide 4620SW IP Telephone End User Guide | 1 | P a g e
Table of Contents About Your Telephone ........................................................................................................................................... 3 Telephone Diagram .............................................................................................................................. 4 About the Feature Key Expansion Unit (EU24) ....................................................................................... 6 Navigating Application Screens ...................
About Your Telephone The 4620SW Telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest features and applications. The large display area allows up to 12 application-specific buttons to be presented and labeled at one time.
Telephone Diagram This diagram illustrates the face of the 4620SW IP Telephone, and contains numbered "callouts" which identify the phone's primary features and buttons. Callout Number Button/Feature Name Button/Feature Description 1 Message Waiting Lamp ) ( When lit, indicates you have a message waiting on your voice messaging system. This indicator can also be optioned to flash for incoming calls. 2 Display The display screen is 4 inches by 2.9 inches.
6 ( 7 Displays the Options main screen, from which display and application settings can be updated. Options ) Page Right/Left ) ( Shifts from one page to another in the same application, when the display presents the ). These buttons have no effect when the Paging Indicator is not "paging indicator” displayed. 8 Speaker LED Indicator Lights steadily when the Speakerphone is active. 9 Speaker Accesses the Speakerphone feature.
About the Feature Key Expansion Unit (EU24) The Feature Key Expansion Unit is an optional device that can be connected to your 4620SW IP Telephone. The EU24 contains 24 buttons onto which additional IP Telephone features and/or call appearances (incoming/outgoing lines) can be administered by your System Administrator. For information about this Avaya product, see our Web site at: http://www.avaya.com/direct.
Ringing; indicates an incoming call is arriving on this line. White Active; indicates the line is in use. Light Gray On Hold; indicates a call is on hold on this line. Dark Gray (Soft) Hold; indicates this line's call was put on hold pending a conference or a transfer. Dark Gray Flash; used for Call Center operations. Light Gray Flutter; used for Call Center operations. Light Gray Wink; used for Call Center operations.
used to select that call appearance, and generally, all call-associated messages for that call appearance on that row. When a call appearance is half-width (for example, the full width default has been changed), only the Line/Feature buttons on the appropriate side of that row can be used to select that call appearance; in this case, call-associated messages for that call appearance show on the top display line instead.
Clear - Remove all characters from the field in which the cursor currently resides. Case - Change the character to the left of the cursor from lower case to upper case or vice versa, depending upon its original case. Note that when entering a name, the first character entered is initially displayed in upper case, with subsequent characters initially displayed in lower case letters. Backspace - Delete the character to the immediate left of the cursor. Apostrophe - Insert an apostrophe at the cursor position.
• • -- Your system manager may assign call appearances or features to the 10 call appearance/feature buttons on your telephone. You may also be able to use up to 12 other features accessed with the softkeys and display control buttons. These features are in addition to the features that are administered on the call appearance/feature buttons on your telephone. Check with your system manager to see which softkey features are available to you.
Speakerphone A two-way, built-in Speakerphone lets you place and answer calls without lifting the handset. Note: It is also possible to disable the Speakerphone feature or limit it to one-way operation. If your Speakerphone does not operate as indicated, contact your System Administrator to be sure your telephone's Speakerphone is properly administered. Speed Dial You can set up Speed Dial buttons and select the party you want to call by pressing that button.
Conference To add another party to a call: 1. Dial the first party, then press the Conference ( ) button. o The line's display area changes to white text with a dark gray background. o The current call is placed on hold. ) icon is displayed. o The Soft Hold ( 2. Dial the number of the next party and wait for an answer. 3. 4. ) button again to add the new party to the call. Press the Conference ( Repeat Steps 1- 3 for each party you want to conference in to the call.
4. 5. 6. Press the Line/Feature button associated with the name/number of the person you want to call. o The associated Call Detail screen is displayed. Select Call. o The phone goes off-hook. o The selected party's number is dialed. o If the "Phone Screen on Calling" option is set to "Yes" in your IP Telephone Options the Phone application screen is displayed. o A Call Log entry is created for this call.
4. o The display shows the message "Resetting values". o The IP Telephone resets its programmed values, such as the IP address, to their default values. o The connection to the server is reestablished. o The display prompts "Restart phone? * = no # = yes." If you want to restart the phone, press #. If you want to terminate the restart and restore the phone to its previous state, press *. Note: Any reset/restart of your phone may take a few minutes.
To adjust the speaker volume: 1. Press the Volume Control ( ) button until you reach the desired volume level. o The top display area shows the volume level. To end a call while the speaker is active: 1. Press the Speaker button. o The Speaker and the corresponding indicator light turn off. o The call terminates. Speed Dial To add a speed dial button: 1. Access the Speed Dial application by pressing the SpDial softkey. o The Speed Dial Main screen is displayed. 2. Press the Add softkey.
o o o o 6. The information is saved to a speed dial button. The name/number entry is updated. All speed dial buttons are sorted in alphabetical order by name. The Speed Dial Main screen is redisplayed. When you are ready to exit the Speed Dial application, press the Phone/Exit ( ) button. To add a speed dial button for a Website telephone number: Some Web sites may include the ability to pass names and associated telephone numbers to the IP Telephone.
8. Note: Pressing the Delete Line/Feature button while in the Name or Number field allows you to delete the entire Speed Dial label. Alternately, pressing Cancel at any time returns you to the Speed Dial Main screen without updating the label. Press the Line/Feature button to the left of the Name field, then change the name as appropriate.
Tones and Their Meanings As you become more familiar with your IP Telephone, you will recognize the various tones you hear in response to an incoming call or while using the handset. The chart below provides an overview of the tones you hear; check with your System Administrator to verify if the descriptions are accurate for your system. Ringing Tones accompany an incoming call. Feedback Tones are those which you hear through the handset (receiver) or the speaker.
Interpreting Display Icons As you become more familiar with your IP Telephone's display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. The chart below provides an overview of the icons you may see; check with your System Administrator to verify if the descriptions are accurate for your system. Icon Meaning No Icon Displayed Idle; indicates the line is available. Active; indicates the line is in use.
Perform the following Test procedure: with the telephone idle (on-hook), press and release the Mute button, then press the following numbers on the dialpad: 8 3 7 8 # (which stands for TEST). The display should indicate the self-test has started, then report if the test was successful or failed. If nothing appears on the display, and the phone is receiving power, your phone may need to be replaced.
Glossary activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers' messages and reporting Leave Word Calling messages. call appearance button A button used exclusively to place, receive, or hold calls.
A group of telephone users who can answer calls for each other through the Call Pickup feature. Group members are determined by the system manager and are usually located in the same work area or perform similar job functions. priority call An important or urgent call that sends a special 3-burst ring. program/reprogram To use your dial pad to assign a phone number to a personal list item or an AD xxxxx button for Abbreviated Dialing.
