Avaya 9640 IP Telephone End User Guide 9640 IP Telephone End User Guide | 1 | P a g e
Table of Contents About Your Telephone ........................................................................................................................................... 3 9640 IP Telephone Button/Feature Descriptions ..................................................................................... 3 Scrolling and Navigation ........................................................................................................................................ 4 Telephone Stand..................
About Your Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail. The 9640 IP Telephone provides this information in color. Not all functions and features described in this user guide may be available on your telephone. If you find that a function or feature is not available, please contact your system administrator.
Scrolling and Navigation When navigating through the options and features on your telephone display, use the navigation arrows to scroll and buttons to select lines or options. Use the up and down navigation arrows to scroll up or down through lists. Use the right and left navigation arrows to go to other screens when indicated by the Prompt Line or to move the cursor right or left when entering text. When you scroll to a line on the display, that line is selected.
Application Settings includes choices for personalizing button labels, turning call logging on or off and including bridged calls in your call log. Screen & Sound Options includes choices for adjusting your phone's brightness and contrast, ring pattern, language selection, and button clicks and tones. Advanced Options includes choices for backing up and restoring your settings, options, and button labels. You can also set AGC for your handset, headset, and/or speaker audio.
Browser Provides a web browser capability that can be used to present additional applications. The items available through the web browser vary depending upon how your telephone was administered. If no web applications are available for your phone, the Browser menu is not presented. Contact your system administrator with any questions. Hold Puts a call on hold until you can return to it.
Message The lighted Message button and a red light on the upper right-hand corner of your telephone indicate when you have messages waiting. Your messages are an administered function. Contact your system administrator with any questions. Mute For turning off (and then back on again) the microphone so the other person on the call cannot hear you. If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off.
o The number is redialed. To call a person from the call log: 1. Press Call Log. 2. Select the person or number you want to call. 3. Press Call or OK. o The number is dialed. To call a person from the directory: 1. From the Phone screen, scroll right to access the Features menu. 2. Select Directory. 3. Press Select or OK. 4. Use the dialpad keys to start spelling the last name of the person you want to call. Note: Press each dialpad key one time for each corresponding letter.
o You are connected to the incoming call. To make an outgoing call on a bridged line: Note: When you make a call on a bridged line, you are using another person’s line. The caller ID may show the call as coming from you or coming from the person whose line you are using. If you have any questions about how the name or extension displays to the person you are calling, contact your system administrator. 1. Select the bridged line you want to use. 2. Press OK. {dial tone} 3.
o The conference call is retrieved from hold. To mute a person on a conference call: Note: The individual muting feature is not available on all systems. If you do not see Silence when you choose a person, you cannot mute that person. 1. During a conference call, from the Phone screen, press More > Details. 2. Select the person you want to mute. 3. Press Silence. o The person is muted. To unmute a person on a conference call: 1. Press Silence. o The person is unmuted.
4. 5. 6. 7. 8. 9. Note: Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed. Pause before entering the next character if the characters are on the same key. Enter remaining letters or numbers. If you want to delete the last character, press Bksp.
Call Log To view the call log: 1. Press Call Log. Note: You can go to the top of the list by pressing Call Log again. 2. Scroll to the right or left to view separate lists of your answered, outgoing, or missed calls lists. To view call log details: 1. Press Call Log. 2. Select the number you want to view. 3. Press Details. 4. To return to the list view, press Back. To call a person from the call log: 1. Press Call Log. 2. Select the person or number you want to call. 3. Press Call or OK.
8. Press Save. Telephone Settings To change the language: 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Language. 7. Select the desired display language. 8. Press Select or OK. o The display prompts for confirmation. 9. Press Yes to confirm the selected language. o The language you selected is now the active language. To set redial options: 1. Press Avaya Menu. 2.
5. 6. 7. 8. Press Select or OK. Select Error Tones. Press Change or OK to toggle error tones on or off. Note: If you turn error tones on, then your telephone will beep when you make a mistake or take an action that is not allowed. Press Save. To configure visual alerts: 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Visual Alerting. 7. Press Change or OK to turn Visual Alerting on or off.
2. 3. 4. 5. 6. 7. 8. Select Options & Settings or Phone Settings. Press Select or OK. Select Call Settings. Press Select or OK. Select Display Call Timers. Press Change or OK to toggle the call timer display on or off. Press Save. To toggle large text on or off: 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Text Size. 7. Press Change or OK to toggle large text on or off. 8. Press Save.
4. o The display requests confirmation. Press Log Out again to confirm. o You are logged out of the telephone. Message To retrieve your messages: 1. Press the Message button. o You are connected directly to your voicemail system Mute To mute a call: 1. Press the Mute button. o The Mute button light turns on. o The other person cannot hear you. To unmute a call: 1. Switch between the handset, headset, or speakerphone. or, Press the Mute button again. o The Mute button light turns off.
• • • • • • • • call waiting tone - One, two, or three beeps of high-pitched tone, not repeated; indicates an incoming call is waiting to be answered. Number of beeps designates the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a priority call. confirmation tone - Three short bursts of tone; indicates a feature activation or cancellation has been accepted.
feature code A dial code of 1, 2, or 3 digits that you use to activate or cancel the operation of a feature. group list One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains phone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item. handset The handheld part of the telephone that you pick up, talk into, and listen from. This is sometimes called the "receiver".
