1-Year Manufacturer Warranty Information
We are committed to providing helpful US-based customer service to assist you with any product needs.
In the event that you receive your product and there is a manufacturer defect, do not hesitate to contact us.
For more information read on to learn about our warranty and how to contact us to make a claim.
What is Covered?
Our 1-year limited manufacturer warranty covers any defects in material or workmanship under normal use
during the warranty period.
During the warranty period, we will replace at no charge, parts of a product, or an entire replacement of a
product that proves defective because of improper material or workmanship during normal usage.
What is Not Covered?
1. Inadequate care and/or neglect
2. Environmental and/or natural elements
3. Immersion in water, unless specified
4. Improper installation/storage and/or maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper installation
and/or modifications. This includes any and/or all defects arising out of freezing water damage, hard water
damage, failure to keep the unit clean and free of harmful additives such as bleach, chlorine, etc., that affects
the paint and/or parts. Additionally, the warranty does not cover any additional charges or installation, removal,
disposal or consequential damage associated with any warranty claim.
How to Open a Claim?
To open a claim, you must provide proof of purchase with the purchase date, and photos of the defective
merchandise. These items are required to help us determine the actual cause of the defect and for future
quality control.
Contact us at customerservice@serenityhealth.com with your photos and issue. Warranty claims generally
take 3 to 5 business days to process.

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