FaxPress Premier Getting Started P/N: 61-1260-001A
IMPORTANT NOTICE ©2003, Castelle®. All Rights Reserved. Part Number 61-1260-001 Rev. A. This material is protected by international copyright laws. Reproduction in any form is prohibited without permission. Castelle is a U.S. Registered Trademark of Castelle. FaxPress™ and Faxmain™ are trademarks of Castelle. Novell®, Netware®,and NDS® are U.S. Registered Trademarks of Novell, Inc.
Getting Started Getting Started _____________________________________ 2 Package Contents ________________________________ 2 About the FaxPress Premier 3.
Getting Started Getting Started Congratulations on your new FaxPress Premier. This guide is provided as a printed, introductory supplement to the electronic FaxPress Premier Administrator’s Guide, and contains everything you need to know about getting the Premier up and running on your network. The information here is excerpted from chapters 1 and 2 of the FaxPress Premier Administrator’s Guide. Use this guide to get started, then refer as needed to the electronic Administrator’s Guide.
Getting Started About the FaxPress Premier 3.0 CD-ROM The FaxPress Premier 3.0 CD-ROM provides: • FaxPress Premier 3.0 Client for Administrators. • FaxPressPremier 3.0 Client for Users. • Email Gateways • Electronic versions of the FaxPress Premier Administrator’s Guide and FaxPress Premier Users’ Guide, and other documentation.
Getting Started Castelle Resources Castelle Corporate Headquarters 855 Jarvis Drive Morgan Hill, CA 95037 www.castelle.com Castelle North America Toll Free: +1(800) 289-7555 Fax: +1(408) 852-8100 Email: sales@castelle.com Castelle International Sales Phone: +1 (408) 852-Premier Technical Support To qualify for tech support, your FaxPress Premier must be registered with Castelle. Visit Castelle's Customer Services web page at: http://www.castelle.
Castelle Resources • The version number of the unit's firmware. • The version number of the network software you are using (e.g., NetWare 3.12.) • The network topology (e.g., Ethernet). • The name and version numbers of the email system and clients you are using. • A description of the problem or its symptoms. Web Site The Castelle web site, http://www.castelle.com, provides a point of departure for a variety of information. Information regarding the following topics is available at http://www.
Getting Started About the Premier Server Setup Each section in this chapter provides important information regarding the FaxPress Premier Analog or FaxPress Premier Digital setup. Required Setup Procedures Setting up the FaxPress Premier server for basic operation involves the following required steps: 1. Connecting the FaxPress Premier to your network and phone system.
About the Premier Server Setup administration and fax transaction utility. (See Installing the Administrator Client in the Administrator’s Guide.) 7. Activating the FaxPress Premier 3.0 software with the Activation Key. (See Activating the Premier Software on page -7 in this manual.) 8. Configuring the Premier server’s Line Settings, Dialing Properties, Email settings, and PBX/DID settings (Analog) or DNIS settings (Digital) using Faxmain. (See Configuring the FaxPress Premier in the Administrator’s Guide.
Getting Started 1. With Supervisor privilege, open the Faxmain window, (Start>Programs>FaxPress>Faxmain), then expand your Administration Mailbox and click the Software Activation Key object. See the illustration following the next step. 2. Right-click on FaxPress Premier in the product list on the right side of the window, and select License.
About the Premier Server Setup 3. In the Software Activation Key dialog box that opens, click the Obtain Key from Web button to go to Castelle’s Activation Key Request page for your FaxPress unit’s Activation Key code. 4. Next, click the License FaxPress Premier button if it is not already selected in the License dialog box, and enter the 16-digit Activation Key code in the License Key field, exactly as given. Include all hyphens, exclude spaces, then click the Enable button.
Getting Started Rack Mount or Desk Top Stationing The FaxPress Premier Analog and FaxPress Premier Digital servers can either be mounted on a rack or stationed on a desk top. Rack Mounting FaxPress Premier products are rack-mountable by attaching the two provided mounting brackets. To mount a FaxPress Premier unit on a 19” rack, the user needs to use four specific screws provided by the rack vendor. These special screws are not provided by Castelle.
About the Premier Server Setup Backward Compatibility with FaxPress Servers FaxPress Premier servers and FaxPress™ fax servers can work together on the same network. The FaxPress Premier 3.0 client software can be used to access both server platforms. Advanced Premier 3.0 client features designed specifically for the FaxPress Premier platform are automatically enabled for use with the Premier and automatically disabled for use with the FaxPress server line.
Getting Started Setting Up the FaxPress Premier Analog IMPORTANT! Before beginning the steps described in this section, make sure you’ve carefully reviewed the Required Setup Procedures on page -6. Premier Analog Requirements The FaxPress Premier Analog requires: • Note: that each fax channel be connected to a dedicated phone line. The Premier Analog may have 8, 12, or 16 fax channels. When connecting the FaxPress Premier Server through a PBX, it is required that a trained PBX technician be on site.
Setting Up the FaxPress Premier Analog 3. By default, the FaxPress Premier is DHCP-enabled. Powered on in a DHCP (Dynamic Host Configuration Protocol) environment, the Premier will automatically be assigned an IP address from your network’s DHCP server, but will need to be manually joined to the network domain. The Premier’s IP address will be displayed on the FaxPress Premier’s front panel LCD window. 4. Plug the power cable into the FaxPress Premier server. 5. Plug the power cable into a power source. 6.
Getting Started Setting Up the FaxPress Premier Digital IMPORTANT! Before beginning the steps described in this section, make sure you’ve carefully reviewed the Required Setup Procedures on page 6 of this guide. The FaxPress Premier Digital can suppport either T-1 CAS E&M or T-1 ISDN (PRI-ISDN.) The FaxPress Premier Digital’s default settings support T-1 with Signaling Protocol CAS E&M, Line Coding B8ZS, and Framing ESF. The Premier’s default settings must be modified to support other T-1 configurations.
Setting Up the FaxPress Premier Digital The FaxPress Premier Digital cannot be connected directly to the public telephone T1 network. A CSU is highly recommended. CSUs provide line conditioning, loopback and diagnostic capabilities. The signals present on a T-1 are susceptible to distortion as loop length increases and various types of interferences are encountered. The CSU reinforces these signals, keeps track of errors, and provides test modes to help resolve line issues.
Getting Started T-1 Line Type and Configuration Parameters T-1 lines in US domestic areas are almost without exception one of two types: T-1 CAS E&M and T-1 ISDN (PRI-ISDN). The T-1 CAS E&M has 24 fax channels; the T-1 ISDN has 23 fax channels. T-1 line types, protocols, coding and framing can vary. Before continuing with the FaxPress Premier Digital setup, please determine: • whether the Signaling Protocol is T-1 CAS E&M or T-1 ISDN (4ESS or 5ESS or DMS or NI2.
Setting Up the FaxPress Premier Digital To change the Premier’s default digital board configuration to match your T-1 line’s configuration, follow these steps: 1. Attach a mouse, keyboard, and monitor to the FaxPress Premier Digital. Although Remote Desktop can be used for configuring other aspects of the Premier system, it can’t be used for this. 2. Power on the Premier Digital. 3. Log into the Premier system as Administrator. The default password is castelle. Make sure castelle is all lower case. 4.
Getting Started 14. Next, launch Program Folders\Intel\Dialogic System Software\Configuration Manager- DCM. 15. Right-click on Configured Devices on computer_name and select Restore Device Defaults. 16. The Intel Dialogic Configuration Manager will re-scan the board and let you select the newly generated .pcd file from a list. 17. Select the newly generated .pcd file and click OK to reload the new .pcd file. 18.
Setting Up the FaxPress Premier Digital 26. Select the .prf file that specifically matches your T-1 line, then click Open. .
Getting Started 27. Select how many T-1 trunks you’re using (the default is 1 for one T-1 line) and click OK. 28. Click OK to exit the Dialogic GDK Configurator. 29. Start the GammaLink System Service, start Castelle services. Note: Very infrequently, the T-1 line will not synchronize properly between the Premier and the central office. This will cause issues with sending and receiving multiple page faxes. In this case, the Premier fax board can be configured to synchronize with the connected T-1 line.
Powering on the FaxPress Premier Server Powering on the FaxPress Premier Server Once you’ve connected the FaxPress Premier to your network and plugged the power cable into the power source, power on the Premier by using the power switch located on the front of the unit. The power switch on the back of the unit provides power to the motherboard only, but must also be on in the on position for the FaxPress Premier to boot up.
Getting Started Changing the Premier Server’s IP Address The FaxPress Premier’s IP address can be set or changed five ways: • from the front panel’s LCD window. See the next section, Changing the IP Address Using the LCD Window for details.
Changing the Premier Server’s IP Address 3. With the FaxPress Premier’s IP address displayed, press the up arrow button to scroll through the available digits. A dot will also be displayed. 4. Select the first digit. 5. Once you’ve selected the first digit, press Enter to move the cursor to the next digit. Repeat. Note: If the Escape button is mistakenly pressed while the new IP address is being entered, press Escape again to return to the initial FaxPress Premier name and IP address display. 6.
Getting Started Using Remote Desktop Microsoft’s Remote Desktop feature, enabled by default on the FaxPress Premier, allows you to access the Premier’s Embedded Windows operating system from any other network workstation with Remote Desktop installed. The Remote Desktop feature is installed by default on Windows XP machines, and is optional on other Windows operating systems. See your Microsoft documentation for information on using Remote Desktop.
Changing the Premier Serial Number to a Name Changing the Premier Serial Number to a Name The default FaxPress Premier name is the serial number displayed in the LCD window on the front of the unit. You may decide to give the FaxPress Premier a name rather than using the default serial number to more easily identify the FaxPress Premier on the network. The Premier’s name can easily be changed in the Server Properties’ Server Settings tab.
Getting Started Installing Applications Castelle recommends keeping the Premier a dedicated network fax server, and only installing applications required to support the Premier’s fax transactions. The Premier only requires you to install additional applications if the Premier Email Gateway (email integration), Web Interface (for fax transactions), or Drop Directory (production faxing) services will be used.
Installing Applications 27
P/N 61-1260-001 Rev.
