Specifications

FaxPress Guide
B—10
Problems in Receiving Faxes
FaxPress Cannot Receive Faxes
You have successfully installed the FaxPress, but it does not receive faxes.
• Verify that the FaxPress is connected to an active phone line. Attach a phone
to the line and make sure it can receive a call.
• Check the
Line Direction
settings. The FaxPress should have at least one line
configured as
Incoming Only
or
Bi-Directional
.
• If the master file server has less than five megabytes of disk space on the
volume where the FaxPress is installed, try running
Storage Reclamation
.
• Check the failure descriptions in the
Received Transaction Log
file.
• If the reason indicated is poor line quality, ask the phone company to check
your lines.
• If the fax was received, check the last line of the transaction log to see where
the fax was routed.
• Check the
Print Incoming Fax
option in the I
ncoming Faxes
dialog box,
which is accessed from the
Users Properties
dialog box. If the
Print
Incoming Fax
option is selected, check the printer for the fax.
Incoming Faxes Do Not Print
The user’s faxes are not automatically printed when they arrive:
• Make sure that the
Print Incoming Fax
option is checked in the
Incoming
Faxes
dialog box.
If you want all manually routed faxes printed, check the setting in the
UNADDRESSED mailbox or the mailbox of the user assigned to the line.
• If the FaxPress is configured to use a local printer, make sure a printer is
connected to the parallel port.
• If the default printer is a network printer, make sure that the configuration
information is entered properly.