User Manual

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SECTION 3 TROUBLESHOOTING
If you encounter a problem while installing or using your ORB drive, check this sec-
tion for help.
If the information presented in this document does not help you resolve the prob-
lem, visit the Help section on our web site: www.castlewood.com.
Additional information can be obtained by sending an email with the “subject”
defined as “Help” to [e-mail].
CAUTION: Electrical power should be turned off before con-
necting or disconnecting any cables; otherwise, computer
equipment could be damaged.
BIOS Setup
Most new systems perform an AUTO DETECTION for detection of hard disk drives.
This will automatically detect the drive’s configuration and setup your system.
In the event that your system does not:
1. perform an AutoDetection function,
2. set the drive to LBA mode, or
3. does not recognize the full capacity of the drive,
the system setup BIOS program must be run and the BIOS changed to allow the
system to identify the drive.
Here are a couple of things that you should check. Make sure that:
1. AUTO Detection is enabled for the ORB drive.
2. If the ORB drive is connected to the Secondary channel, that the secondary
channel is enabled (turned on).
If AUTO detection did not properly identify the ORB drive, you will have to make a
manual or user drive entry. Make sure that you only enter/change information for
the ORB drive. See your System’s User Manual for information about how to enter
and use the BIOS Setup Program.
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TROUBLESHOOTING