User Manual

Green LED does not illuminate or light.
Red LED remains in the “on” state.
The ORB Drive does not “come ready”.
(Green LED on the ORB drive does not
come ready when disc is inserted.)
The ORB drive is not assigned a drive
letter, or the ORB Tools software cannot
find the ORB drive.
• Make sure computer is receiving power
• Make sure power connector to drive is
securely inserted in drive.
• Drive is defective - return to place of
purchase.
• A) Make sure the computer is powered up.
• B) Make sure the power cable connection
to the ORB IDE drive is secure.
• C) Make sure the is disk inserted and seat-
ed properly.
• A) Make sure pin 1 is properly connected
on all IDE interface connections. The stripe
on the interface cable should align with
pin 1 on each connection. If the cable does
not have a keyed connector, make sure
the connector is not shifted by a pair of
pins.
• B) Make sure the ORB IDE drive is config-
ured correctly. Refer to the configuration
information in section 1.7 of the installa-
tion instructions.
• C) If there is another drive on the same
IDE channel, make sure it is also properly
configured. Refer to the documentation
that accompanied the other IDE drive for
configuration information (often this
information is on the hard disk case). If
you cannot locate the documentation,
contact the manufacturer of the drive.
• D) Make sure BIOS LBA support for the
ORB IDE drive is enabled in computer’s
CMOS setup.
• E) Make sure the software drivers for the
ORB IDE drive are correctly installed on
the computer system. The necessary dri-
vers are included with the ORB Tools soft-
ware package. Carefully follow the instal-
lation instructions given for the comput-
er’s operating system (Section 1.12
Software Installation).
• F) Some IDE hard drives do not work prop-
erly unless they are in a certain position
on the IDE cable. You may need to reverse
the position of the master drive and the
ORB IDE (slave) drive on the cable for the
master drive to work properly.
• G) If the computer still does not recognize
the ORB IDE drive, it may be that the
existing IDE master drive does not allow
access to a slave drive on the same cable.
Try installing the ORB IDE drive on the
other IDE channel.
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TROUBLESHOOTING