Warranty Guide

CATERPILLAR LIMITED WARRANTY
FOR PORTABLE GENERATOR MODELS:
RP3600, RP5500, RP6500 E, RP7500 E
Purchased in the United States and Canada
Caterpillar (Newberry) LLC. (Caterpillar) warrants to the original purchaser that any new Cat branded portable generator products purchased in the
United States and Canada are free from defects in materials and workmanship for the warranty period set forth below, provided that the product is
operated and maintained in accordance with Caterpillar's instructions and manuals. Caterpillar will, at its option, repair or replace any part which, upon
inspection by Caterpillar or a Caterpillar authorized service representative, is found to be defective during the warranty period as set forth below. Any
product that the purchaser claims to be defective must be returned to and examined by the nearest Caterpillar authorized service representative
located in the United States or Canada. Transportation and associated costs and risk of loss are the responsibility of the purchaser
.
Warranty Period:
All new portable generator products are warranted under normal use for a period of two (2) years from the date of original purchase or 1000
operating hours, whichever occurs first. If proof of original purchase is not presented, the manufacturer's shipping date will be used to determine
the start of the warranty period. To help with any warranty claims, the original purchaser should register the product on
www.cat.com/homeandoutdoorpower-support immediately following the purchase.
By means of registering the product on www.cat.com/homeandoutdoorpower-support within thirty (30) days from the date of purchase,
original purchasers have the option to extend the Warranty Period by one additional year for a total of three (3) years calculated from the date of
original purchase of the product subject to the limitation of 1000 operating hours in total for the duration of the Warranty Period.
This Warranty shall NOT apply to the following:
1. Damage or deterioration caused by normal wear and tear.
2. Failures caused by any external cause or act of God, such as
accident, collision, theft, vandalism, riots, wars, fire, freezing,
lightning, earth-quakes, windstorms, hail, volcanic eruptions,
floods, tornados or hurricanes.
3. Failures due to alterations, adjustments, unauthorized fuel setting
changes, neglect or improper storage, repair and/or
maintenance.
4. Failures due to abuse or application of the product for uses other
than for which it is designed or intended to by the manufacturer,
including but not limited to, improper installation or location in a
contaminated, harsh, corrosive or saltwater environment.
5. Fai
lures resulting from attachments, accessory items, and parts
not sold, issued or approved by Caterpillar.
6. Fai
lures caused by contaminated or improper fuels, fuels, oils or
other operating media or improper fluid levels.
7. Failures resulting from user’s delay in making the product
available after being notified of a potential product problem.
8. Cosmetic damage, discolorations, rusting, corrosion or scratches
to applied paint.
9. Replacement of consumables such as, but not limited to, fuses,
lamps, filters, etc.
10. Repair by any party other than a Caterpillar authorized service
representative.
11. Addi
tional expenses for repair after normal business hours, i.e.
overtime or holiday labor rates.
12. Ex
penses for rental of equipment during downtime and/or
performance of warranty repairs.
13. Ex
penses related to investigating performance complaints and/or
troubleshooting where no manufacturing defect is found.
14. St
arting batteries are NOT covered under this warranty but will
be covered under the portable generator parts warranty.
To obtain warranty service or if you have questions concerning this warranty or its applications, please call 1-844-797-6387 or visit
www.cat.com/homeandoutdoorpower-support, where you can also search for your nearest authorized Cat service representative.
CONSUMER ARBITRATION CLAUSE: MANDATORY BINDING INDIVIDUAL ARBITRATION INSTEAD OF COURT; CLASS ACTION WAIVER
a. You and Caterpillar both agree that, to the extent permitted by
applicable law, any and all disputes or claims arising out of or
relating in any way to Cat Branded portable generator products or
services related thereto, or from any advertising for any such
products or services, including any question regarding the
existence, validity, or termination of this Caterpillar Limited
Warranty, as well as any issue regarding the interpretation of the
terms and conditions of this Consumer Arbitration Clause will be
resolved by binding arbitration before a sole arbitrator, rather than
in court, except that you may assert claims in small claims court if
your claims qualify. This also includes any claims that arose
before you accepted this Caterpillar Limited Warranty, regardless
of whether prior versions of the Limited Warranty required
arbitration. In the US, The Federal Arbitration Act (9 U.S.C. § 1 et
seq.) and federal arbitration law apply to the Caterpillar Limited
Warranty and the terms and conditions of this Consumer
Arbitration Clause.
b. Arbitration uses a neutral arbitrator instead of a judge and jury. An
arbitrator can award on an individual basis the same damages and
relief as a court (including injunctive and declaratory relief or
statutory damages) and must follow theterms of this Limited
Warranty (including the terms and conditions of this Consumer
Arbitration Clause) as a court would. Arbitration procedures allow
for more limited discovery, and court review of an arbitration
award is limited.
c. If you have a dispute and elect to seek arbitration or file a claim
in small claims court, you must first send to Caterpillar, by
certified mail, a written notice of your claim that (a) describes the
nature and basis of the claim or dispute; (b) sets forth the specific
relief sought and (c) includes a physical address and email
address where you may be reached ("Notice"). The Notice must
be addressed to: General Counsel, Caterpillar Inc., 100 N.E.
Adams St. Peoria Illinois 61629 (“Notice Address”) and reference
a “Notice of Claim under Caterpillar Limited Warranty.” If
Caterpillar and you do not reach an agreement to resolve the
claim within 60 days after the Notice is received, you or
Caterpillar may commence an arbitration proceeding or file a
claim in small claims court.
d. You may download or copy a form to initiate arbitration at
www.adr.org
. If you are required to pay a filing fee, after
Caterpillar receives notice at the Notice Address that you have
commenced arbitration, Caterpillar will reimburse you for your
payment of the filing fee, unless your claim is for greater than
US$25,000, in which case you will be responsible for filing fees.
e. The arbitration will be governed by the AAA’s then current