User's Guide

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8. SUPPORT & HELP
Any questions or requests for help with the OpenField software system or the VECTOR devices
should be sent by email. The support email required is dependent on the user’s geographical location:
APAC: [e-mail]
EMEA: [e-mail]
AMERICAS: [e-mail]
LATAM: [e-mail]
Please provide us with contact details including your name and your preferred email address. Let us
know what the problem is and what equipment (computer & browser) you are using to access the
site.
Users can also request help through the online cloud platform. From the OpenField cloud main user
interface, select Request Help in the top right corner of the page. The user will be prompted with a
form. Please fill out this form to provide us with the necessary details to fix the issue.
Note that there is knowledge center available at https://wearables.catapultsports.com/hc/en-us that
includes multiple getting started, how to and troubleshooting articles.