User's Manual

43
Appendix
Troubleshooting guide
If your telephone system is not operating properly, rst try these general reset
procedures:
1. Unplug all power adapters from the power outlets.
2. Disconnect the telephone line cord from the base or modular jack.
3. Remove the battery compartment covers and unplug all handset battery packs.
4. After a few minutes, re-install all handset battery packs, making sure that the
connectors are snug and the wires are not pinched before replacing all battery
compartment covers.
5. Plug the power adapters for the base and any chargers back into their power
outlets. Be sure not to use outlets that are controlled by wall switches or timers.
6. Place all handsets in the chargers to charge without interruption for at least 30
minutes before use.
7. Plug the line cord into the telephone base or modular jack and verify operation.
For product assistance or for more information about accessories, visit our website at
www.gephones.com or call our customer service center at 1-877-394-9775.
General Performance
Problem Cause/solution
Cannot hear a
dial tone.
• Increase the volume on the handset.
• Disconnect the telephone line cord from the base unit and
connect it to a known working telephone. If the known working
telephone operates properly, contact our customer support
center for warranty information.
Handset does
not ring.
• The ringer may be o. Increase the ringer volume.
You experience
audible static,
noise, or fading
in and out.
• If you are using a line with DSL service, make sure you have
properly installed the DSL lters supplied by your service
provider.