User's Manual

Appendix

Troubleshooting guide

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reset procedures:

1. Unplug all power adapters from the power outlets.

2. Disconnect the telephone line cord from the base or modular jack.

3. Remove the battery compartment covers and unplug all handset

battery packs.

4. After a few minutes, re-install all handset battery packs, making

sure that the connectors are snug and the wires are not pinched

before replacing all battery compartment covers.

5. Plug the power adapters for the base and any chargers back into

their power outlets. Be sure not to use outlets that are controlled by

wall switches or timers.

6. Place all handsets in the telephone base or chargers to charge

without interruption for at least 30 minutes before use.

7. Plug the line cord into the telephone base or modular jack and

verify operation.

For product assistance or for more information about accessories, visit

our website at www.gephones.com or call our customer service center

at 1-877-394-9775.

General Performance

Problem Cause/solution

Cannot hear a

dial tone.

J( Increase the volume on the handset.

J( Disconnect the telephone line cord from the

base unit and connect it to a known working

telephone. If the known working telephone

operates properly, contact our customer

support center for warranty information.