User`s manual

Digital Video Recorder User’s Manual Ver 9.x
Copyright © CCTV Services Inc. All rights reserved. 54
FAQ
Power
<Q01> When DVR power On, Does not boot up system.
1. Check the connection of Power Cable.
2. Check the Voltage (115V/230V).(Switcher)
3. When using Multi-Tab, check the power and connection.
Display
<Q02> When display is not coming.
1. Check the Monitors Power and DVR System Power.
2. Check the connection between DVR and Monitor.
3. Check the Brightness of Monitor.
Video
<Q03> When Camera Images are not coming.
1. Check the connection of cable of Cameras and DVR board.
2. Check the Power of Camera.
3. Check the Use Camera in DEVICE Setup tab in DVR.
4. Check the Camera status whether it is normal or not.
<Q04> When Camera image comes in B/W or abnormal (warped) status..
1. Check the cameras status first, and change them.
2. Check the right Status of Video Type NTSC /PAL, and camera type too.
Check the Set Advanced System dialog in SYSTEM Setup tab in DVR.
PTZ
<Q05>When PTZ is not working normally.
1.Check the right connection of RS-422/485 converter and PAN/TILT
(Please refer to PTZ H/W connection in Installation Manual)
2. Change the connection of RX-422/485 converter.
Recording
<Q06> When <Motion Recording> is not working normally.
1. Check the right setup of Motion Area in Camera tab, Setup.
2. Check the right setup of Schedule of Motion Recording in
Schedule of Recording. Check the Holiday setup for that date.
<Q07> When <Sensor Recording> is not working normally.
1. Check the connection of Sensor and Camera in <Sensor> and <Relay>.
2. Check the right Sensor type and normal connection.
3. Check the right setup of Schedule of Sensor Recording in Schedule of
recording.
4. Check the <Holiday> setup for that date
Remote
Search
<Q08>When users can not Remote Search(Cant not found file system ;-1)
Check the RSEngine.exe running in the DVR system.
If not running, Can you execute the RSEngine.exe on the DVR folder.
Click Start > Programs > DVR > RSEngine.
Backup
<Q09>When users can not monitor <Backup> data.
Check the Date Form (Y/M/D) of DVR and another PC (to monitor the Backup Data)
(The Date Form(Y/M/D) has to be the same as DVR)
Print
<Q10> When <Print> does not work normally.
1. Check the connection of Printer and DVR and Power On/Off
2. Check the right Driver installation in PC DVR for printer.
4. Check the Default Printer Setup when several printers are used
Network
<Q11> When Client (CMS) are not connected.
1. Check the Network Cable connection.
2. Check the right <IP setup> in <Network> Setup.
3. Check the <Use> of Network i in <Network> Setup.
<Q12> When 2Way-Audio does not work normally.
1. Check the right work of <Agent client>
2. Check the Unlock of <Blocking>(of Firewall) in window XP sp2.
3. Check the connection and setup of Microphone,