User`s manual

Digital Video Recorder User’s Manual Ver 9.x

WARRANTY

CCTV SERVICES will repair or replace, without charge, any merchandise proved defective in material or

workmanship for a period of one year after the date of installation or delivered.

CCTV SERVICES INC. Warranty Statement

1) CCTV Services extending this warranty only to the original purchaser.

2) This warranty only covers failures due to defects in materials and workmanship by the

manufacturer.

3) The warranty does not cover damages due to normal everyday usage.

4) To obtain service the original purchaser must present a sales receipt / proof of purchase.

5) To obtain service the original purchaser must send the product/s prepaid to CCTV

Services

6) Purchaser must include full name, shipping address and telephone number for our

reference

7) Regarding all accessories, they are no warranty nor exchange and returns.

There are no advanced replacements on products and defective items will be returned via our

connected carrier service partner.

RMA (Return Merchandise Authorization)

If warranty repair is required, The Dealer must contact CCTVSERVICES Service provider to obtain a

Return Merchandise Authorization (RMA) Number, and provide the following information.

In order to have your Merchandise repaired and/or replaced by warranty, you must contact our shipping

department and obtain a RMA number. This warranty is valid for one year, starting from the original

purchase date. All the parts and/or accessories that comes with the product must be sent along with

the main unit. Any missing parts and/or accessories will not be accepted for warranty repair.

Please describe the problems which you have with CCTV Services product to your contact person of

CCTV Services. Your contact person will immediately forward your problem to experienced CCTV

Services professionals. After an internal thorough investigation with the provided description, CCTV

Services professionals will decide to accept it as RMA or not and issue RMA number. If it is not the case

of RMA, explanation will be followed. CCTV Services contact person will inform you of the RMA number

and shipping cost if necessary, according to CCTV Services Warranty policy.

The repaired or replacement unit will be delivered to the customer by carrier service (like a UPS, DHL,

FedEx).

Please make sure the return address is deliverable by oversea carrier service.

I understand that in the event my shipments the customer is responsible for all shipping and handling

cost that incurs on a order place by principals or representatives in the company, either written or

verbal. In the event the shipments are returned or refused by the customer, through UPS, FedEx, DHL.

CCTV SERVICES IINC has the right to charge all shipping and handling costs.