User Manual CCV Mobile
Faults caused by a failure to adhere to the instructions in this User Manual are not covered by the Service Agreement. The scope of the services provided by CCV and the applicable terms and conditions are set out in the General Terms and Conditions of CCV Holland B.V. (version of August 2012) and the service leaflet of the relevant product. These documents were enclosed with the quotation you received from CCV. All rights reserved.
TABLE OF CONTENTS 1 INTRODUCTION 5 2 INSTALLATION OF PAYMENT TERMINAL 6 WORKING WITH THE PAYMENT TERMINAL 9 1.1 1.2 2.1 2.2 2.3 2.4 3 3.1 3.2 The CCV Mobile payment terminal Parties facilitating the transaction process Components supplied Installation guidelines 2.2.1 Environmental factors Installation of equipment Data communication 2.4.1 View current communication settings 5 5 6 7 7 7 8 8 3.7 3.8 3.9 Overview of payment terminal Operating the payment terminal 3.2.
7 OPTIONAL FEATURES 41 8 MAINTENANCE AND TECHNICAL PROBLEMS 42 9 SUPPLIES FOR THE PAYMENT TERMINAL 49 10 TERMS AND DEFINITIONS 50 11 CONTACT INFORMATION 52 7.1 7.2 8.1 8.2 8.3 8.4 8.5 9.1 9.2 11.1 11.2 11.3 11.4 CID088A/03012013 Overview of optional features Instruction cards for optional features Cleaning the payment terminal 8.1.1 Cleaning the payment terminal 8.1.2 Cleaning the chip card reader 8.1.3 Cleaning the magnetic card reader Payment terminal battery 8.2.
1 INTRODUCTION 1.1 The CCV Mobile payment terminal The VX 680 payment terminal allows you to process transactions with payment cards, loyalty cards and customer cards. The payment terminal is future-proof and conforms to the latest national security standards as well as the EMV standard. The EMV standard was developed by the credit card companies Europay, MasterCard, Visa and JCB to prevent payment card fraud.
2 INSTALLATION OF PAYMENT TERMINAL 2.1 Components supplied If the payment terminal was delivered as a plug & play pack, you should have received the following components. Overview of components supplied 1 VX 680 payment terminal Both you and the card holder operate the payment terminal in order to carry out a transaction. 2 Power supply cable You can plug the power supply into a wall socket (230 Volt) using the power supply cable.
2.2 Installation guidelines The Dutch Payments Association (Betaalvereniging Nederland) is an organisation that aims to maintain and improve the security of electronic payment transactions in the Netherlands. In order to enhance the security of such transactions, the Association has drawn up the following guidelines concerning the use of the card reader: • Make sure that the payment card is never out of the card holder’s sight.
2.4 Data communication The VX 680 payment terminal is a mobile terminal and communicates by means of a SIM card via a GPRS connection. An Internet connection is required to forward transaction data to an acquirer for processing. You also need it to communicate with the CCV Terminal Management System, so that new software can be installed on your payment terminal, for instance. 2.4.
3 WORKING WITH THE PAYMENT TERMINAL 3.1 Overview of payment terminal 1 2 4 3 Components of payment terminal 1 Touchscreen Messages, menu options and symbols are displayed on the touchscreen, depending on the actions performed. You can operate the payment terminal by touching the required menu option or symbol. 2 Privacy shield The privacy shield is a protective shield around the keypad.
3.2 Operating the payment terminal You can use the keypad and the touchscreen to operate the payment terminal. Symbols and menu options are displayed on the touchscreen, depending on the actions performed. You can operate the payment terminal by touching the required menu option or symbol. Section 3.3 provides more information about the user interface of the payment terminal. 2 4 1 3 5 6 Keypad of payment terminal 1 Numeric keys You can use the numeric keys to enter data, e.g. a transaction amount.
3.2.1 Entering letters and punctuation marks Only numbers are printed on the keys of your payment terminal. However, the numeric keys have also been pre-programmed for the entry of letters and punctuation marks. Press the corresponding numeric key one or multiple times to enter a letter or punctuation mark. Key to be pressed Number of times that key must be pressed 1 2 1 1 Q 2 2 A 3 3 D 4 4 5 6 7 3 4 5 6 7 Z .
3.3.2 Menu screen If the payment terminal menu is opened, the following screen is displayed. Title bar The title bar displays the name of the menu. Press Menu list The menu list displays all the available menu options. to go back to the previous menu, or press to return to the start screen. Navigation bar The navigation bar displays navigation symbols if the menu list contains more options than can be displayed on screen. Press one of these symbols to scroll through the menu list. 3.3.
3.4 Symbols 3.4.1 Function symbols and navigation symbols Symbol Function Opens the main menu. This symbol indicates that the terminal has not yet been activated. Press the symbol to activate the terminal (see subsection 3.6.1). This symbol indicates that the terminal has been activated. Press the symbol to deactivate the terminal (see subsection 3.6.2). Changes the language used in the payment terminal display to English, French or German. Print a copy receipt of the most recent transaction.
3.4.3 Network status indicators Symbol Definition Modem not registered in network Modem registered in network, but signal strength is poor Moderate signal strength Sufficient signal strength Good signal strength Excellent signal strength There is a problem with the modem or SIM card; no communication is possible 3.4.
3.5 Merchant password Access to the merchant menu of the payment terminal is protected by a password. You must also enter this merchant password in order to perform certain actions, for instance to activate the terminal. Important: The default merchant password is 99999. We advise you to change the merchant password to prevent abuse of your payment terminal by third parties.
3.6 Activating and deactivating the payment terminal Complete the following steps to activate the payment terminal: 1. Press the key until the display lights up. This may take some time. 2. Activate the payment terminal (refer to subsection 3.6.1) in order to carry out transactions. Complete the following steps to deactivate the payment terminal: 1. Deactivate the payment terminal (refer to subsection 3.6.2) 2. Press the key until the display no longer lights up. This may take some time. 3.6.
3.7 Sleep mode To save energy, the payment terminal will switch off the background lighting of the display after one hour of inactivity and go into sleep mode. You can reactivate the terminal by pressing . If you do not press , the payment terminal will switch off automatically after another hour has passed. If you want to change the sleep mode time settings of the payment terminal, please contact the CCV Service Center. 3.
4 CARRYING OUT TRANSACTIONS 4.1 Overview of transaction types Your payment terminal supports several different transaction types. However, not all transaction types are supported by all payment cards. The acquirer and the type of payment card determine which types of transactions you can carry out. Important: Contact your acquirer if you are unable to carry out a transaction with a particular type of payment card. Overview of transaction types Sale The card holder pays using a payment card.
4.2 Sale You carry out a sale when a card holder pays you using a payment card. Complete the following steps to carry out a sale: SALE SALE AMOUNT EUR 0,00____ OTHER TRX 1. Select SALE. 2. SALE TOT EUR 0,01 ENTER PIN + OK PIN _____________ 4. The card holder enters his/her PIN code and approves the transaction by pressing . Enter the amount and confirm by pressing . Hand the payment terminal to the card holder. TOT EUR 0,01 YOUR CARD PLEASE 3. APPROVED REMOVE CARD 5.
4.2.1 Manual credit card transactions You can carry out manual credit card transactions on the payment terminal. Because you enter the card details manually, no card needs to be inserted during the transaction. Important: You may need the CVC2 code during the transaction. This is a three- or four-digit code which is usually printed on the back of the card. Complete the following steps to carry out a manual credit card transaction: SALE SALE AMOUNT EUR 0,00____ OTHER TRX 1. Select SALE. 2.
4.3 Cancellation You can cancel a previous transaction if necessary. Important: You need an authorisation code to cancel a previous transaction. The authorisation code is printed on the copy receipt of the transaction you wish to cancel. See the next page for an example of a copy receipt with an authorisation code. Complete the following steps to carry out a cancellation: PROTECTED ITEM TRANSACTION SALE MERCHANT PASSWORD: _____ CANCELLATION OTHER TRX RESERVATION SALE AFTER RESERV. REFUND 1.
TRANSACTION OK PLEASE RETURN UNIT TO ATTENDANT 10. The card holder returns the payment terminal to you. Press . 11. The cancellation is now successfully completed. Journal CCV Holland B.V. Westervoortsedijk 55 6827 AT Arnhem Terminal: CT380071 Merchant: 423600707814 Period: 2166 Transaction: 00000002 MASTERCARD (A00002301) Card: xxxxxxxxxxxx6015 Card Sequence Nr: 00 Valid thru: 30/04/14 RESERVATION Date: 14/06/2012 11:05 Auth.
4.4 Reservation You can reserve an amount for a specific period of time. Important: The amount you can reserve and the duration of the reservation period depend on the acquirer and the payment card. Complete the following steps to carry out a reservation: RESERVATION TRANSACTION SALE CANCELLATION OTHER TRX AMOUNT EUR 0,00____ RESERVATION SALE AFTER RESERV. REFUND 1. Select OTHER TRX. 2. The card holder inserts the payment card in the chip card reader or swipes it through the magnetic card reader.
4.5 Sale after reservation If you reserved an amount for a specific period of time, you must complete the actual sale at a later time. Important: You need an authorisation code to complete this transaction. You can find the authorisation code on the copy receipt of the previously completed reservation. See section 4.3 for an example of a copy receipt with an authorisation code. Complete the following steps to complete a sale after a reservation: SALE AFTER RESERV.
5 PAYMENT CARDS You can accept a number of different payment cards on your payment terminal. You must conclude a contract with an acquirer for each payment card you wish to accept. An acquirer is a party that facilitates payment card transactions on your payment terminal. You yourself can select the acquirers you wish to conclude a contract with. For instance, at any time you can switch to another acquirer that charges lower rates. To do so you must allocate a card (e.g.
** C-TAP ** RELATION REPORT TMS TERM-ID: DATE: 1234567890 12/06/2012 13:00:26 APPLICATION VERSION: 09.17 TMS Terminal ID: this is the identification number of your payment terminal in the CCV Terminal Management System. Date and time when the report was printed CARD BRAND TABLE Transaction processor CCV ** CCV ** ACQUIRER TERM-ID: BRAND MERCHANT ID: CT003298 REL.
5.2 Changing settings The table below lists the various changes you can make to the payment card settings, and the information you need to make each change. The table also states the subsection in this document where you can find detailed instructions on carrying out the change concerned. Change Required information Accepting a payment card Terminating acceptance of a payment card 5.2.1 Subsection Merchant ID of acquirer Transaction processor (CCV, Equens or Atos Worldline) 5.2.
SELECT ACQUIRER EDIT RELATIONS ADD BRAND CCV ADD BRAND UnionPay Equens host DELETE BRAND PRLI AWL NL CHANGE MERCHANT ID CCVCard AMEX 7. Select the transaction processor to which you wish to link the payment card. ADD BRAND BRAND ALREADY HAS A RELATION WITH: CCV DISC RELATION? NO = [STOP] / YES = [OK] 10. This message appears on screen if the card you selected is already allocated to a transaction processor. 8. Select ADD BRAND. ADD BRAND MERCHANT ID _____________1234 11. Press . 9.
5.2.2 Deleting a payment card Important: You must deactivate the terminal (see subsection 3.6.2) before deleting a payment card. Complete the following steps to delete a payment card: PROTECTED ITEM MAIN MENU SALE DISPLAY INFO OTHER TRX MERCHANT MENU MERCHANT PASSWORD: _____ SERVICE MENU COPY RECEIPT 1. Press the menu symbol 2. to open the menu. Select MERCHANT MENU. MERCHANT MENU 3. Enter the merchant password and confirm by pressing .
5.2.3 Changing the Merchant ID for a payment card Important: You must deactivate the terminal (see subsection 3.6.2) before changing the Merchant ID for a payment card. Complete the following steps to change the Merchant ID for a payment card: PROTECTED ITEM MAIN MENU SALE DISPLAY INFO OTHER TRX MERCHANT MENU MERCHANT PASSWORD: _____ SERVICE MENU COPY RECEIPT 1. Press the menu symbol 2. to open the menu. Select MERCHANT MENU. MERCHANT MENU 3.
MERCHANT ID: MERCHANT ID ____100600000034 MERCHANT ID: MERCHANT ID _______________ (100600000034) CHANGE MERCHANT ID UnionPay VISA Maestro VPAY 10. Press . 11. Enter the Merchant ID you received from the acquirer, and confirm by pressing . 12. Press the cross symbol to return to the start screen. If the Merchant ID for the card has been successfully changed, the payment terminal will print a receipt with the message: ‘ACQUIRER PARAMETER SESSION SUCCEEDED’.
6 FINANCIAL REPORTS 6.1 Types of financial reports Your payment terminal keeps track of the transactions completed during a specific period (day or shift). This period starts when you activate the terminal, and ends when you deactivate the terminal. The terminal will print the following financial reports (depending on the settings): Financial reports 6.2 E-Journal If the E-Journal is printed, a copy receipt is printed of every transaction completed during the period.
6.3 Printing interim reports Do you want to print an interim report before the end of the period? The subsections below describe how to print an interim totals report and an interim E-Journal, respectively. 6.3.1 Printing an interim totals report Complete the following steps to print an interim totals report: PROTECTED ITEM MAIN MENU SALE DISPLAY INFO OTHER TRX MERCHANT MENU MERCHANT PASSWORD: _____ SERVICE MENU COPY RECEIPT 1. Press the menu symbol 2. to open the menu. Select MERCHANT MENU.
Westervoortsedijk 55 6827 AT Arnhem DATE: 01/06/2012 10:09:20 Date and time when the totals report was printed TOTAL REPORT INTERIM TOTALS TMS TERM-ID: PERIOD ID: PERIOD START: PERIOD END: CSL003 2 01/06/2012 10:01:16 STILL OPEN TMS Terminal ID of the payment terminal and information about the reporting period ===================================== EFT TOTALS SALE: CANCELLATION SALE: REFUND: #TRX EUR -------- -------- 5 1 1 TOTAL: 0,05 -0,01 -0,01 Overview of all completed transactions, specifi
6.3.2 Printing an interim E-Journal Important: The E-Journal is deleted from the terminal’s memory after printing. Complete the following steps to print an interim E-Journal: PROTECTED ITEM MAIN MENU SALE MERCHANT PASSWORD: _____ DISPLAY INFO OTHER TRX MERCHANT MENU SERVICE MENU COPY RECEIPT 1. Press the menu symbol 2. to open the menu. Select MERCHANT MENU. MERCHANT MENU 3. REPORTS Enter the merchant password and confirm by pressing .
Westervoortsedijk 55 6827 AT Arnhem E-JOURNAL Date: 01/06/2012 10:09:20 TMS TERM-ID: CSL001 ======================================= JOURNAL: Data and time when you printed the E-Journal; TMS Terminal ID of the payment terminal Terminal: CT380071 Merchant: 423600707814 Period: 2166 Transaction: 00000002 MASTERCARD (A00002301) Card: xxxxxxxxxxxx6015 Card Sequence Nr: 00 Valid thru: 30/04/14 Receipt of a completed transaction SALE Date: 01/06/2012 10:05:15 Auth.
6.4 Report settings The E-Journal feature on your payment terminal is activated by default. As standard, the payment terminal will print one receipt upon completion of a transaction. The second receipt (i.e. the copy receipt for your records) is temporarily saved in the payment terminal memory. The terminal will automatically print all copy receipts when you deactivate the terminal. You can activate and deactivate the E-Journal feature yourself.
E-JOURNAL E-JOURNAL MAX TRX ENTRIES 0 (0) MAX TRX ENTRIES THRESHOLD ALM. FULL 7. Select MAX TRX ENTRIES. 8. Press . E-JOURNAL MAX TRX ENTRIES ____ (0) 9. Enter the maximum number of transactions to be saved in the EJournal memory, and confirm by pressing . Important: You can save up to 500 transactions in the EJournal memory. E-JOURNAL MAX TRX ENTRIES THRESHOLD ALM. FULL 10. Select THRESHOLD ALM. FULL. E-JOURNAL THRESHOLD ALM. FULL 0 (0) 11. Press . E-JOURNAL THRESHOLD ALM.
6.4.2 Deactivating the E-Journal feature You can deactivate the E-Journal feature by entering zero as the maximum number of transactions to be saved in the E-Journal memory. Complete the following steps to deactivate the E-Journal feature: PROTECTED ITEM MAIN MENU SALE DISPLAY INFO OTHER TRX MERCHANT MENU MERCHANT PASSWORD: _____ SERVICE MENU COPY RECEIPT 1. Press the menu symbol 2. to open the menu. Select MERCHANT MENU.
6.5 Deleting the E-Journal You can delete the E-Journal without printing it. Complete the following steps to delete the E-Journal: PROTECTED ITEM MAIN MENU SALE DISPLAY INFO OTHER TRX MERCHANT MENU MERCHANT PASSWORD: _____ SERVICE MENU COPY RECEIPT 1. Press the menu symbol 2. to open the menu. Select MERCHANT MENU. MERCHANT MENU 3. FUNCTIONS Enter the merchant password and confirm by pressing . TERMINAL REPORTS TERMINAL CONTACT TMS FUNCTIONS C-TAP RESTART TERMINAL CONFIGURE 4.
7 OPTIONAL FEATURES 7.1 Overview of optional features Your payment terminal offers a number of optional features. You can have some of these features activated by the CCV Service Center, while others are only available if permitted by the acquirer. Feature Description Availability Dynamic Currency Conversion With Dynamic Currency Conversion, you can offer foreign customers the option of paying in their own currency.
8 MAINTENANCE AND TECHNICAL PROBLEMS 8.1 Cleaning the payment terminal In order to extend the service life of your equipment, it is advisable to clean your payment terminal regularly. This depends on the number of transactions you carry out and the environment in which the payment terminal has been installed. For instance, if you notice that the performance of the card readers is deteriorating, you can use the special-purpose cleaning cards to clean the readers.
8.1.3 Cleaning the magnetic card reader Swipe the cleaning card through the magnetic card reader of the payment terminal. Hold the cleaning card in an upright position and swipe at a constant speed. The cleaning card has two cleaning strips on both sides. The best result is obtained when you swipe the cleaning card through the magnetic card reader twice, without turning the card over. 8.
8.2.2 Recharging the battery using the power supply Connect the terminal as shown below if you want to recharge the battery using the power supply.
8.2.3 Recharging the battery using the base station You can purchase a base station for the payment terminal. You can place the payment terminal on the base station when it is not being used. The base station will recharge the payment terminal battery. Complete the following steps to connect the payment terminal to the base station: Plug into wall socket (230 Volt) 1. Connect the base station as shown above. 2. Place the payment terminal on the base station as shown above.
8.3 Calibrating the battery You can calibrate the battery to make sure that the battery status indicator on the payment terminal indicates the actual capacity of the battery. Important: You should only calibrate the battery when you are replacing the payment terminal battery, or if you have noticed that the battery status indicator does not indicate the battery’s actual capacity. If you want to calibrate the battery as a preventive measure, we advise you to do so not more than once every three months.
8.4 Periodic software version control Your payment terminal will periodically contact the CCV Terminal Management System for version control purposes. This procedure is carried out automatically and at night. The Terminal Management System checks the version of the payment terminal software. If a new software version is available, it is installed on the payment terminal. If the version control procedure has been successful, the terminal will print a receipt with the message ‘CONFIGURATION SUCCESSFUL’.
8.5.1 Looking up the TMS Terminal ID and payment terminal code The TMS Terminal ID is the identification number of your payment terminal in the CCV Terminal Management System. You can look up the TMS Terminal ID in your payment terminal. Complete the following steps to look up the TMS Terminal ID: MAIN MENU SALE OTHER TRX 1. Press the menu symbol DISPLAY INFO DISPLAY INFO CUSTOMER SERVICE MERCHANT MENU TERMINAL SERVICE MENU COMMUNICATION COPY RECEIPT HW INFO 2. Select DISPLAY INFO. 3.
9 SUPPLIES FOR THE PAYMENT TERMINAL 9.1 Ordering supplies You can order supplies for your payment terminal in several different ways: • Ordering online: www.ccv.nl, Web Shop • Ordering by telephone: +31 88 228 9849 • 9.2 Ordering on your payment terminal (printer rolls only) Ordering printer rolls on your payment terminal You can order printer rolls directly on your payment terminal.
10 TERMS AND DEFINITIONS Term Definition Acquirer A payment institution or bank that receives and processes transactions. An acquirer also issues information required for the acceptance of transactions. Acquirer Merchant ID The Merchant ID for a payment card. You need this number to accept a payment card on your payment terminal. Acquirer parameter session A communication session with the acquirer host for the purpose of retrieving acquirer parameters for your payment terminal.
Term Definition Transaction processor The party to which transaction data are sent in accordance with the Common Terminal Acquirer Protocol (C-TAP). The transaction processor then forwards the transaction data to the correct acquirer for further processing.
11 CONTACT INFORMATION 11.1 CCV phone numbers CCV Service Center (reporting faults and ordering supplies) Ordering supplies online www.ccv.nl, Web Shop CCV Sales Department 11.2 +31 88 228 9849 +31 88 228 9870 CCV opening hours CCV office hours: Monday through Friday 8:30 – 17:00 hrs CCV Service Center: Monday through Friday Saturday Sunday 7:00 – 22:00 hrs 8:00 – 18:00 hrs 9:00 – 17:30 hrs N.B.: The 24-hour service is only available for technical problems that need to be resolved urgently. 11.
