Operation Manual

CID088A/03012013
Page 47 of 52
8.4 Periodic software version control
Your payment terminal will periodically contact the CCV Terminal Management System for version
control purposes. This procedure is carried out automatically and at night. The Terminal Management
System checks the version of the payment terminal software. If a new software version is available, it is
installed on the payment terminal. If the version control procedure has been successful, the terminal will
print a receipt with the message ‘CONFIGURATION SUCCESSFUL’.
Important: The payment terminal can only communicate with the Terminal Management System if it is
connected to the power supply or the base station. The version control procedure will only be carried out
if the payment terminal is connected to the power supply or the base station.
8.5 What to do in the event of faults / technical problems
This section describes what you can do to resolve any faults or technical problems that may occur.
Problems with reading payment cards:
• As a test, try to complete a transaction for one euro cent (€ 0.01) using another payment card.
You should preferably use a payment card issued by another bank. If the test transaction is
successful, this may be an indication that the card holder’s payment card is not working
properly. If the test transaction is unsuccessful, there may be a problem involving the card
reader of the payment terminal.
• You can reset the payment terminal by interrupting the power supply for approx. 15 seconds. To
do so, you must first switch off the payment terminal and then remove the battery.
Communication problems:
• You can reset the payment terminal by interrupting the power supply for approx. 15 seconds. To
do so, you must first switch off the payment terminal and then remove the battery.
• Remove the SIM card from the payment terminal and clean it with a dry, clean cloth. Place the
SIM card back in the payment terminal and try to carry out a transaction.
• Remove the SIM card from the payment terminal and place it in a mobile telephone without a
SIM lock. To test coverage, try to send a text message with this phone.
• Contact your mobile data communications provider to check if they can detect a problem (e.g. a
faulty SIM card).
If none of the preceding steps were successful in resolving the problem, please contact the CCV Service
Center for technical support.
Important: Make sure that you have the TMS Terminal ID or payment terminal code to hand. This will
enable our staff to assist you more quickly. The next page describes where you can find this information.