Operation Manual

CID086A/03012013
Page 47 of 54
8 MAINTENANCE AND TECHNICAL PROBLEMS
8.1 Maintaining the payment terminal and PINpad
In order to extend the service life of your equipment, it is advisable to clean your payment terminal
regularly. This depends on the number of transactions you carry out and the environment in which the
payment terminal has been installed.
For instance, if you notice that the performance of the card readers is deteriorating, you can use the
special-purpose cleaning cards to clean the readers.
A special cleaning set is available for cleaning the
payment terminal and PINpad. The cleaning set includes
the following items:
• Anti-static and anti-bacterial cleaning pads
• A cleaning card for the chip card reader
• A cleaning card for the magnetic card reader
Chapter 9 describes how you can order the cleaning set
and other supplies.
8.1.1 Cleaning the payment terminal and PINpad
You can use anti-static and anti-bacterial cleaning pads to clean the payment terminal and PINpad.
Thoroughly wipe the housing, keypad and screen of the payment terminal and PINpad with a cleaning
pad. Pay particular attention to the keys. As with computer keyboards and telephones, the keys may
contain high levels of bacteria as a result of regular use over a long period of time.