Operation Manual

Gebruikershandleiding V
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670 (CID013/03082012)
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5. WERKEN MET MEDEWERKERNUMMERS EN MEDEWERKERDIENSTEN ............................................ 18
5.1 Medewerkers toevoegen ......................................................................................................................................................18
5.2 Namen invoeren met behulp van de Alpha toets ..................................................................................................................19
Schema om cijfers om te zetten in letters ..............................................................................................................................19
5.3 Medewerkers verwijderen .....................................................................................................................................................19
5.4 Medewerkers aanpassen .....................................................................................................................................................20
5.5 Rapport medewerkers ..........................................................................................................................................................20
5.6 Medewerkerdienst openen en sluiten ...................................................................................................................................20
6. HET E-JOURNAAL ....................................................................................................................................... 21
6.1 E-Journaal uitzetten ..............................................................................................................................................................21
6.2 E-journaal aanzetten ............................................................................................................................................................22
7. FUNCTIONALITEITEN DIE NIET MEER ACTIEF WORDEN AANGEBODEN ........................................... 23
7.1 Chipknip ...............................................................................................................................................................................23
Transactie met Chipknip ........................................................................................................................................................23
Financieel rapport Chipknip ...................................................................................................................................................23
Collectie handmatig versturen ...............................................................................................................................................23
Bekijken van de laatste 10 collecties .....................................................................................................................................23
Bekijken van de laatste 2 transacties ....................................................................................................................................24
8. TOEVOEGEN, WIJZIGEN EN VERWIJDEREN VAN KAARTEN (BRANDS) ............................................ 25
8.1 Noodzakelijke gegevens om kaartwijzigingen door te voeren. .............................................................................................25
8.2 Nieuwe kaartsoort toevoegen ...............................................................................................................................................25
8.3 Kaartsoort verwijderen ..........................................................................................................................................................26
8.4 Wijzigen van het merchant ID ...............................................................................................................................................26
8.5 Kaartrelatie rapport ...............................................................................................................................................................27
9. FOUTMELDINGEN TIJDENS EEN TRANSACTIE ...................................................................................... 28
9.1 Code 06 ................................................................................................................................................................................28
9.2 Geluidssignalen ....................................................................................................................................................................28
9.3 Foutmeldingen bij transacties via CCV .................................................................................................................................28
9.4 Foutmeldingen bij transacties via Equens ............................................................................................................................28
10. RICHTLIJNEN VOOR HET OPSTELLEN VAN DE BETAALAUTOMAAT ................................................. 29
10.1 De kaartlezer ........................................................................................................................................................................29
10.2 Afscherming bij het intoetsen van de pincode ......................................................................................................................29
11. PRINTROLLEN EN ACCESSOIRES BESTELLEN ..................................................................................... 30
11.1 Printrollen bestellen ..............................................................................................................................................................30
11.2 Overige accessoires .............................................................................................................................................................30
12. BEGRIPPENLIJST........................................................................................................................................ 32
13. CONTACTGEGEVENS ................................................................................................................................. 33
Telefoonnummers CCV .........................................................................................................................................................33
Openingstijden CCV ..............................................................................................................................................................33
Algemene adresgegevens CCV ............................................................................................................................................33
Telefoonnummers per acquirer .............................................................................................................................................33