CEIVAshare™ User Guide for use with Model Number SHR508A-US
Table of Contents Introduction ������������������������������������������������������������������������������������������������������������������������������3 PicturePlan® Service is the core of the CEIVA experience ����������������������������������������������������������������3 In the Box ���������������������������������������������������������������������������������������������������������������������������������4 Your CEIVAshare Digital Photo Frame ������������������������������������������������
Introduction CEIVA® is the world’s only line of connected digital picture frames, renowned for its ease of use and unique patented technology. Enjoy all your photographs displayed brilliantly with True-to-Photo™ Technology, as well as endless options to view, send, share, customize, print and store the pictures that mean the most to you with an array of powerful tools in your account at ceiva.com.
In the Box 1. 2. 3. 4. 5. 6. 7. 1 3 CEIVAshare™ Digital Photo Frame Remote Control Back Leg Phone Extension Cord AC Power Supply Dual Jack Adapter Quick Start Guide and Warranty Card 2 4 5 6 7 Your CEIVAshare Digital Photo Frame 1 7 5 8 6 9 2 10 11 3 1. 2. 3. 4. 5. 6. 12 4 Picture Button Brightness Button Power Port C-Port CF Slot (for Compact Flash® or Microdrive™ memory card) SD/MMC/MS Slot (for Secure Digital™, MultiMedia Card™, 7. 8. 9. 10. 11. 12.
Choosing the Right Place for Your CEIVA When picking a location for your CEIVA, put it in a place that’s easy to see, away from direct sunlight, and not exposed to extreme temperatures. It should also have easy access to a power outlet and a phone outlet (for phone connections) or your internet connection (for wi-fi or broadband connections).
Connecting Your CEIVA (continued) If you are connecting via telephone line, plug one end of the USB Modem into the C-Port located under the back panel of your CEIVA. Insert the phone cord into the USB Modem and the other end of the cord into a phone outlet. If you need to share the outlet with an answering or fax machine, or another phone, use the dual phone splitter in the outlet.
Connecting Your CEIVA (continued) Once you have set up your connection, press the Menu button on the remote control and highlight Connect, then press the Select button. Your first connection may take several minutes. Once completed, your CEIVA is ready to receive and display photos. Viewing Photos and Channels on Your CEIVA To view photos from a camera memory card, insert it into the appropriate slot on the left side of your CEIVA and press Select.
Viewing Photos and Channels on Your CEIVA (continued) Your CEIVA automatically connects to retrieve 40 sent photos a day and your New Photo Indicator will light. Press the Menu button and navigate to Settings > Connection Settings > When to Connect to change how frequently your CEIVA connects. If you would like to stop viewing sent photos, press the Menu button and highlight What to Display, then press Select to turn CEIVA Photos photos off or on.
Connecting to Get New Photos Manually After your first connection, your CEIVA will connect to get new photos once a day and display them automatically. If you would like to manually connect before then, press the Menu button and highlight the Connect option, then press Select. Deleting Photos If you see a photo in your slideshow that you would like to remove, press the Menu button and highlight Delete, then press Select. It will be removed from your slideshow the next time your CEIVA connects.
Changing your Slideshow Display Display Modes: Your CEIVA is optimized for photos taken at a minimum of 800x600 pixels at a 3:4 ratio, but portrait-oriented photos or small photos may appear with black borders around the edges. There are several modes to crop, stretch or zoom your photos in different ways to fit them on the screen.
General Settings Turning your frame off and on: It is important that your CEIVA stay connected so it receives new photos, but you can set times for the screen to turn on or off every day. Press the Menu button and navigate to Settings > Frame Settings > Set Times to change your times. You can also turn the screen off manually by pressing the black Brightness button on the back of your CEIVA to enter the Brightness setting. Use the Up and Down arrows to navigate to Off.
Troubleshooting My CEIVA will not connect or display new photos: Be sure to follow the instructions on registering and connecting beginning on page 5. Your CEIVA will periodically retry whenever a connection attempt has failed. You can also connect by pressing the Menu button and highlighting Connect, then pressing Select. • Make sure all plugs are securely connected to their outlets and to the back of your CEIVA, and that they are free of dust and debris.
Troubleshooting (continued) • If you have pulse dialing or require a prefix to dial an outside line, you will need to set the prefix directly on your CEIVA. Press the menu button and navigate to Settings > Connection Settings > Advanced Settings > Telephone Settings to change your Modem Prefix or Dial Type. NOTE: After trying any suggestion that attempts to troubleshoot a connection problem, manually connect your frame by pressing the Menu button and highlighting Connect, then pressing Select.
Troubleshooting (continued) My CEIVA turns off after a few minutes of operating: • Make sure your CEIVA is properly plugged into a working outlet. We recommend that you use a “surge protector” power strip to prevent surges of electrical current from damaging your CEIVA. • Check the screen-on and screen-off times by pressing Menu and navigating to Settings > Frame Settings > Set Times.
Troubleshooting (continued) My slideshow is too fast or slow, or does not change pictures at all: Pressing the White button (Picture) on the back of your CEIVA stops the slideshow and keeps a single photo on the screen. To restart the slideshow, you can wait and it will restart after a short time. If you prefer not to wait, press and hold the Picture button until the “Let go to start your slideshow” message appears, then let go.
Frequently Asked Questions What happens if my CEIVA tries to call the CEIVA Network while the phone line is being used? If your CEIVA is connected via an analog phone line and you are on that phone line when it tries to connect, it will cancel its connection and retry later. To update your photos right away after your phone line becomes free, press the Menu button and highlight Connect, then press Select.
Frequently Asked Questions (continued) To remove the backing, place your two index fingers in the small grooves on either side of the back of the CEIVA. Gently squeeze and lift from both sides, pulling the top of the backing toward you. How do I unregister my CEIVA to give it to someone else? To unregister your CEIVA, log into your account at ceiva.com, go to your frame’s settings and click Remove Frame.
Warranties CEIVA’s PicturePlan Lifetime Warranty CEIVA’s PicturePlan Lifetime Warranty is active as long as your CEIVA has active PicturePlan Photo Delivery Service. Under this warranty, if your CEIVA breaks, we will fix it for free. All you have to do is pay the postage to return it to us. We’ll repair or replace it and pay to ship it back to you. Please call us toll-free at 1-877-692-3482 and we will be happy to assist you with repairs and troubleshooting.
Warranties (continued) OBTAINING WARRANTY REPAIR SERVICE You must contact the CEIVA Customer Care Department at 1-877-692-3482 to receive an RMA (Return Merchandise Authorization). Returned CEIVA products should be sent, by the buyer, postage-prepaid and packaged appropriately for safe shipment. It is highly recommended that products you return be insured or sent by a method that provides for tracking of the package.
Warranties (continued) BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF MANUFACTURER OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES,AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID,AT MANUFACTURER’S OPTION.
FCC Statement WARNING STATEMENT (CFR47,§15.105,§15.21,and§15.27) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
FCC Statement (continued) phone Company will notify you as soon as possible. You will be informed of your right to file a complaint with the FCC. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
