Install guide
15
Three-Year Product Warranty
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/
or materials. Specications are subject to change. The three-year warranty only applies to products meeting
the latest FCC Certication Guidelines stated on 2/20/2013 and going into eect April 30, 2014. A two-year
warranty applies to any products manufactured before May 1, 2014.
Products returned by customers must be in their original, un-modied condition, shipped in the original or
protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization
(RMA) number printed clearly on the outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at
1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of
the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accesso-
ries originally included in the signal booster box must be returned with the signal booster. (The Buyer does not
need to include accessories sold in addition to the signal booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse,
neglect, or mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and
workmanship, and will perform in full accordance with applicable specications. The limit of liability under this
warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased up to
THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as deter-
mined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must rst
be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized
representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any
of its products without incurring any obligation to make the same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products
returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned
from outside the United States, in which case the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods retur
ned under the warranty or otherwise, which
are found to meet the applicable specications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they sat-
isfactorily fulll the performance requirements that were published in the product specication literature, or in ac-
cordance with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which
have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever
in respect to accessories or parts not supplied by it.