Installation Manual

36
TROUBLESHOOTING
If an error occurs, the idle screen is replaced by a screen showing the error code and a description of the error. An example error code
display is shown below.
Error messages originate in one of three categories:
• Inverter (power faults)
• Door control codes related to the motor and encoder
• Option codes related to accessories used with the MC11 or MC21 controllers.
Consult the Table of Error Codes and Error Code Priority Levels tables below to determine the cause and corrective action.
Depending on the type of error, user interaction may be required to clear the error. The error window closes when the error has
been cleared/corrected.
For example, error E17 “Reset Limits” in the example above is because the door limits cannot be verified. In this case, the only
corrective action is to perform a Quick Setup to re-establish the door’s positions.
Priority Level Reset Condition Comment
Low Activation Input Can also be reset by higher priority reset
conditions.
Medium Stop, Monitored Stop or MENU/ENTER
Button pressed
Can also be reset by higher priority reset
conditions.
High MENU/ENTER Button pressed
Fault Specific Auto-clears when fault no longer exists.
Error Code: Description: Level: Cause: Check:
F00 Unidentified Error An error that has no code assigned yet. Note error
text.
F01 Door has moved beyond the
lower end position
• Distance stop ramp too small
• Safety limit switch too small
• End positions not correctly set
• Direction of rotation not correct
• Brake failure/door fails
F02
F03
Door has moved beyond the
upper end position
• Distance stop ramp too small
• Safety liit switch too small
• End positions not correctly set
• Direction of rotation not correct
F04 Door has moved in the
wrong direction.
Door was blocked during
travel.
• Direction of rotation not correct
• Sagging when starting a door with high weight
• Door moved onto obstacle. If needed, check
force parameters set.
• Encoder malfunction (e.g. encoder no longer
plugged into encoder axis)
• Inverter has triggered stop by itself (e.g. due
to thermal internal error)
• Inverter has triggered stop due to overvoltage,
missing brake chopper on imbalanced door
F05 Door did not stop on time
while moving, or made an
unauthorised move while
standing.
• Brake worn out/not switched
• Stop command not transmitted
• Encoder shows ‘ghost movement’
F06 Door has moved too fast
(door speed monitoring)
Door significantly Faster than during the last travel
in the same direction (e.g. due to higher weight)
Reset speed monitoring by newly setting an end
position.
F07 Door has not moved despite
move command
• Inverter not ready to drive due to internal error
Inverter cannot start motor (e.g. high weight,
wrong motor settings)
• Encoder loosely plugged into encoder axis (too
much clearance)
NOTE: THIS TROUBLESHOOTING GUIDE WAS TAKEN
DIRECTLY FROM THE PDF SUPPLIED BY JUSTIN PEART.
ALMOST NO CHANGES WERE MADE TO THE CONTENT
AND THE TERMINOLOGY MAY BE INCORRECT. PLEASE
CHECK.