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CHAMBERLAIN

INTERNET GATEWAY USER’S GUIDE

Featuring MyQ

Technology

This User’s Guide will help you get the most from your Chamberlain

MyQ

enabled

products when using a smartphone, tablet, or computer to monitor and control your garage

door opener, gate operator, light controls, or other MyQ

enabled products.

1 CONNECT & CREATE

• See the “Chamberlain MyQ

Quick Start Guide” for instructions for the connection of

your Chamberlain

Internet Gateway to the Internet. You MUST use a computer for

this step; you cannot create an account from a mobile device. Go to

www.mychamberlain.com to create an account and connect the Internet Gateway.

• You must have a valid email address to create a Chamberlain

MyQ

account. Enter

your information and click submit, an email will be sent to you to conﬁ rm your valid

email address. If you do not get a conﬁ rming email, check your spam email folder or try

creating the account again, being careful to spell the email address correctly.

• When the Chamberlain

Internet Gateway powers up, the GREEN LED and BLUE LED

will blink four times to indicate a correct power connection and reset of the Internet

Gateway. After power up, the LEDs will indicate the status of the Chamberlain

Internet

Gateway. Refer to the “tips” section for details regarding the LED indicators.

• If the GREEN LED is off after connecting the Chamberlain

Internet Gateway to your

router, check the Ethernet cable connection to your router. It must be in the LAN port,

(normally numbered 1 – 4). If the GREEN

LED is still off, try another port on your

router. If you still cannot get a solid GREEN

LED, contact Chamberlain

Technical

Support at

technical.support@chamberlain.com or at

1-800-528-9131.

If you have additional questions or problems after reviewing

this User’s Guide, please contact Chamberlain

Technical Support

at: technical.support@chamberlain.com or at 1-800-528-9131.

Green LED

Blue LED

Summary of content (8 pages)

PAGE 1
CHAMBERLAIN® INTERNET GATEWAY USER’S GUIDE Featuring MyQ® Technology This User’s Guide will help you get the most from your Chamberlain® MyQ® enabled products when using a smartphone, tablet, or computer to monitor and control your garage door opener, gate operator, light controls, or other MyQ® enabled products. 1 CONNECT & CREATE • See the “Chamberlain MyQ® Quick Start Guide” for instructions for the connection of your Chamberlain® Internet Gateway to the Internet.
PAGE 2
REGISTER CHAMBERLAIN® INTERNET GATEWAY & ADD DEVICES Once you have successfully created your Chamberlain® MyQ® account, you must add the Chamberlain® Internet Gateway to the account. It is easy to do from a computer; this can also be done from an internet enabled smartphone or tablet. See section 3 for downloading the MyQ® app and sections 5 and 6 for using the app. • To add the Chamberlain® Internet Gateway to your account, the GREEN LED on the Internet Gateway must be on continuously.
PAGE 3
GETTING A SMARTPHONE APP If you have an older OS, the phone or tablet will not be able to locate the MyQ® app. You may need to upgrade the phone’s OS to be able to ﬁnd, download, and use the MyQ® app. Smartphone apps are available for Apple® and Android™ devices: • Apple® iPhone®, iPad®, and iPod Touch® - Visit the Apple App StoreSM from your Apple device to download the MyQ® app (search for “MyQ” by The Chamberlain Group, Inc.).
PAGE 4
CHANGING MyQ® APP SECURITY SETTINGS You can change the SECURITY SETTINGS of the MyQ® app to allow quicker access to your devices and account. The default security setting for the app is at the highest level: you must enter your email and password credentials every time to launch the app or to access and change your account settings. The security settings apply to each individual phone, so each phone tied to the same account must be conﬁgured separately. These settings do not affect the web page login.
PAGE 5
APPLE APP CONTROLS Apple iPhone , iPad, or iPod To uch Controlling a device (a garage door opener, gate operator, light etc.) Go to Places - Swipe left or right to select a device (to see more than one door, gate or light). - Tap the door or gate image to open/close door or gate. - Tap the light image to turn a light on/off. - If a device is grayed out, it is currently unavailable (e.g.
PAGE 6
ANDROID APP CONTROLS Controlling a device (a garage door opener, gate operator, light etc.) Go to Places tab Swipe right or left to select a device (to see more than one door, gate or light) - Tap the door or gate image to open/close door or gate. - Tap the light image to turn a light on/off. - If a device is grayed out, it is currently unavailable (e.g.
PAGE 7
ALERTS The alert feature allows MyQ® users to receive an electronic notiﬁcation (alert) when a certain event occurs (e.g. the garage door opens or closes). An alert can be enabled, edited, or disabled with any internet enabled computer or smartphone. Multiple alerts can be enabled for any garage door opener, gate operator, or light control. An alert can be received on an internet enabled smartphone or computer from anywhere in the world.
PAGE 8
Tips What do the LEDs on the Chamberlain® Internet Gateway signify? • The GREEN LED must be on continuously after power and network connections are completed (NOTE: The LED may blink intermittently with data trafﬁc). • GREEN LED Off – The router is not providing an IP address to the Chamberlain® Internet Gateway. Check your router settings and internet connections. • GREEN LED ﬂashing steadily On & Off – The Chamberlain® Internet Gateway has an IP address, but is not accessing the Internet.