Instructions / Assembly

16
Overview
Set Up Your Smart Garage
Control
Need Help?
Garage door opener compatibility
Router compatibility and settings
How to improve your Wi-Fi signal
Test the door sensor battery
Change the door sensor battery
Erase Wi-Fi settings from the hub
Reset the hub to factory default
Update my Wi-Fi password in the
myQ App
LED indicators
The app says Monitor Mode
App error messages
Locate a garage door opener
program or learn button
Accessories and Parts
Need Help?
The app says MonitorMode
The door sensor is paired to the hub, but the garage door opener is not.
• In the myQ App tap Monitor Mode, this will attempt to pair the garage door opener to
the hub. Try to open and close the garage door in the app.
• If the myQ hub is mounted on the ceiling move it to a location 6 feet off the ground, and
4 feet from any large metal objects. From the wall mounted door control, open and close
the garage door twice.
• Replace the battery in the door sensor. See Test the door sensor battery.
App error messages
Close error
A close error occurs when the door is commanded to close from the app and is unable to close
twice consecutively.
• Check for an obstruction in the safety sensor beam. Remove any obstructions and
conrm the door opens and closes from the wall mounted door control or a remote.
• If the myQ hub is mounted on the ceiling move it to a location 6 feet off the ground, and
4 feet from any large metal objects. From the wall mounted door control, open and close
the garage door twice.
• Replace the battery in the door sensor. See Test the door sensor battery.
Off line error
Your Smart Garage Control has lost connection to the router and cannot be controlled by
the myQ app.
• Check that the hub is plugged in and has power.
• The router may have lost connection to the Internet. Check the router and follow the
instructions that came with it to reconnect to the Internet.
• Tap the error message in the app and follow the instructions.