Instructions / Assembly
39
DIAGNOSTIC CODE
SYMPTOM SOLUTION
Up Arrow
Flash(es)
Down Arrow
Flash(es)
4 1-4 Door is moving stops or reverses. Manuallyopen and close the door. Checkfor binding or obstructions,such as a broken spring or door lock,
correctas needed.If the door is binding or sticking contacta trained door systemstechnician. Ifdoor isnot
binding or sticking attempt to reprogram travel (refer to page 28).
4 5 Opener runsapproximately6-8", stops and reverses. Communication error to travel module. Checktravel module connections,replace travel module if
necessary.
4 6 The garage door opener will not close and the light
bulbs flash.
Safety sensors are misaligned or were momentarily obstructed. Realign both sensors to ensure both LEDs
are steadyand not flickering. Make sure nothing is hanging or mounted on the door that would interrupt
the sensor’s path while closing.
The garage door opener can beep for several reasons:
• Garage door opener has been activated through a device or feature such as Timer-to-
Close or garage door monitor, see page 32.
My remote control will not activate the garage door:
• Verify the lock feature is not activated on the door control.
• Reprogram the remote control.
• If the remote control will still not activate the door checkthe diagnostic codesto ensure
the garage door opener is working properly.
My door will not close and the light bulbs blink on my motor unit:
The safety reversing sensor must be connected and aligned correctly before the garage
door opener will move in the down direction.
• Verify the safetysensors are properly installed, aligned and free ofany obstructions.
My garage door opener light(s) will not turn off when the door is open:
The garage door opener is equipped with a feature that turns the lighton when the safetyreversing sensors
have been obstructed or when the motion sensor on the door control detects movement in the garage. These
features can be disabled using the door control, see page 33.
My neighbor’s remote control opens my garage door:
Erase the memory from your garage door opener and reprogram the remote control(s).
The LEDs on the door control blink:
If you have a Smart Control Panel installed and the TTC is setto a custom time, pressthe ONbutton on the
Premium Motion-Detecting Control Panel to set the time properly.
My vehicle's Homelink
®
is not programming to my garage door opener:
Depending on the make,model, and year ofyour vehicle an external adapter may be required.Visit
www.homelink.com for additional information.
Troubleshooting