User Manual
• The door WILL NOT CLOSE unless the Protector System
®
is
connected and properly aligned.
• Periodic checks of the garage door opener are required to
ensure safe operation.
Refer to the User's Guide/Owner's Manual for instructions on the
use of your product, troubleshooting and periodic maintenance.
UNATTENDED OPERATION
The Timer-to-Close (TTC) feature, the myQ
®
Smartphone Control
app and myQ
®
Garage Door are examples of unattended close and
are to be used ONLY with sectional doors. Any device or feature
that allows the door to close without being in the line of sight of the
door is considered unattended close.
Safety Symbols
This garage door opener has been designed and tested to offer safe
service provided it is installed, operated, maintained and tested in
strict accordance with the instructions and warnings contained in
this manual.
When you see these Safety Symbols and Signal Words on
the following pages, they will alert you to the possibility of
serious injury or death if you do not comply with the warnings
that accompany them. The hazard may come from something
mechanical or from electric shock. Read the warnings carefully.
When you see this Signal Word on the following pages, it will
alert you to the possibility of damage to your garage door and/or
the garage door opener if you do not comply with the cautionary
statements that accompany it. Read them carefully.
Before You Begin:
• Uninstall previous garage door opener.
• Disable locks.
• Remove any ropes connected to the garage door.
• Check the seal on the bottom of the door. Any gap between the
floor and the bottom of the door must not exceed 1/4 inch
(6 mm). Otherwise, the safety reversal system may not work
properly.
Complete the test below to make sure the garage door is balanced
and is not sticking or binding.
• Lift the door halfway up. Release the door. If balanced, it should
stay in place, supported entirely by its springs.
• Raise and lower the door to check for binding or sticking.
If your door binds, sticks, or is out of balance, contact a trained
door systems technician BEFORE you install this opener.
To view a video showing how to balance your garage door, visit:
https://tinyurl.com/ybpyxxzw
STEP 1: INSTALLATION
TOOLS REQUIRED
SAFETY INFORMATION
INSTALLATION (CONTINUED)
CRITICAL INFORMATION
PLEASE READ BEFORE
YOU BEGIN
This Quick Start Guide is intended to highlight a typical
installation; these instructions are not intended to be
comprehensive.
CARTON INVENTORY
HARDWARE
TOP
DRILL 5/16"
DRILL 3/4"
DRILL 5/16"
132A2505
INCLUDED HARDWARE
Screw
1/4"-20x1/2" (2)
Screw 6ABx1-1/4"
(Standard installation) (2)
Drywall
Anchors (2)
Carriage Bolt
1/4"-20x1/2" (2)
Screw
#10-32 (2)
Screw 14-10x2" (4)
Lag Screw
5/16"-9x2"
Screw 1/4-20 (2) Wall Anchor (2)
Staples
#8 Hex Head Screw (2)
Screw #6 (2) Wall Anchor (2)
Staples
Screw
#8-32x1" (2)
Drywall Anchor (screw-in) (2)
Lag Screw
5/16"-9x2"
Screw 1/4-20 (2) Wall Anchor (2)
Staples
#8 Hex Head Screw (2)
Screw #6 (2) Wall Anchor (2)
Staples
Screw 6-32x1"
(pre-wired) (2)
Rope
Handle
Wing Nut
1/4"-20 (2)
Drywall Anchor (screw-in) (2)
Screw #4-20x7/16" (2)
Hinge clip
Screw #6x1" (2)
Pliers
Wire Cutters
Wire Strippers
Claw Hammer
Screwdriver
Level
3/8" Open End Wrench
1/4", 5/16" and 3/8" Sockets
and Wrench with 6" Extension
Drill
Tape Measure
Stepladder
Pencil
Needle Nose Pliers
5/32", 3/16", 5/16"
and 3/4" Drill Bits
REMOTE LIGHT HARDWARE
Remote Light
with Hardware Bag
Metal Plate
for Remote Light
Power Door Lock with
Wire and Connector
myQ
®
Internet Gateway
Garage Door Opener
Cable Tension
Monitor with Wire
Mounting
Bracket
Collar with
Set Screws
Safety Reversing
Sensor Bracket (2)
The Protector System
®
Safety Reversing Sensors with
White & White/Black Wire (2)
Lock
Template
Remote Control Visor Clip
3-Button Premium Remote
Control Model 953ESTD (1)
White & White/Red Wire
Door Control
(myQ
®
Control Panel)
Model 041A7928-3
Latch clip
ACCESSORIES
IMPORTANT INSTALLATION INSTRUCTIONS
To reduce the risk of SEVERE INJURY or DEATH:
1. READ AND FOLLOW ALL INSTALLATION WARNINGS AND
INSTRUCTIONS.
2. Install garage door opener ONLY on properly balanced and
lubricated door. An improperly balanced door may NOT reverse
when required and could result in SEVERE INJURY or DEATH.
3. ALL repairs to cables, spring assemblies and other hardware
MUST be made by a trained door systems technician BEFORE
installing garage door opener.
4. Disable ALL locks and remove ALL ropes connected to door
BEFORE installing garage door opener to avoid entanglement.
5. Where possible, install the door operator 7 feet or more above
the floor.
6. Mount the emergency release within reach, but at least 6feet
(1.83 m) above the floor and avoiding contact with vehicles to
avoid accidental release.
7. NEVER connect garage door opener to power source until
instructed to do so.
8. NEVER wear watches, rings or loose clothing while installing or
servicing the garage door opener. They could be caught in door
or operator mechanisms.
9. Install wall-mounted door control:
• within sight of the door.
• out of reach of small children at a minimum height of 5 feet
(1.5 m) above floors, landings, steps or any other adjacent
walking surface.
• away from ALL moving parts of the door.
10. Install the Emergency Release Marking. Attach the marking
on or next to the emergency release. Install the Entrapment
Warning Placard next to the door control in a prominent
location.
11. Place emergency release/safety reverse test label in plain view
on inside of door.
12. Upon completion of installation, test safety reversal system.
Door MUST reverse on contact with a 1-1/2" (3.8 cm) high
object (or a 2x4 laid flat) on the floor.
The garage door opener can be installed on either side of the door. The illustrations shown are
for installation on the left side.
1. Loosen the preset collar screws with the 3/8" open end wrench.
2. Slide the collar onto the garage door opener motor shaft until it stops.
3. Securely tighten the 2 square head set screws closest to the motor shaft by hand, then
turning the screws 1/4 - 1/2 turn.
4. Loosely attach slotted side of mounting bracket to the same
side of the garage door opener as the collar, using screws
provided. NOTE: Do not tighten mounting bracket screws
until instructed.
Attach the Collar to the Garage Door Opener
1
Collar
Motor Shaft
Set Screws
Socket
Wrench
YOU WILL NEED
Screw
#10-32 (2)
Collar
Mounting
bracket
Bearing
Plate
Collar
Torsion Bar
.25" min. space
between
bearing and
collar
Mounting Bracket
Screws 14-10x2"
Set screws
(Torsion bar)
YOU WILL NEED
Position and Mount the Garage Door Opener
2
1. Close the garage door completely.
2. Slide the garage door opener onto the end of the torsion bar. Ensure the collar does NOT
touch the bearing plate.
3. Use a level to align the garage door opener parallel to the door. Verify the mounting bracket
installation wall is solid surface, such as wood, concrete or a door/flag bracket.
IMPORTANT: If installing on drywall, the mounting bracket MUST be attached to a stud.
4. Mark the mounting bracket holes. If necessary, tighten collar screws on the torsion bar to
hold garage door opener in place while marking holes.
NOTE: The garage door opener does not have to be flush to the wall.
5. Remove the garage door opener from torsion bar.
6. Drill 3/16 inch pilot holes at the marked locations.
7. Slide the garage door opener back onto the torsion bar.
8. Tighten the 2 square head set screws on the torsion bar. For a hollow torsion bar, tighten
screws 3/4 - 1 full turn after making contact with the bar. For a solid shaft torsion bar,
tighten screws 1/4 - no more than 1/2 turn after making contact with the shaft. If installing
on a keyed torsion bar, DO NOT tighten the screws into the keyway.
9. Secure the mounting bracket to the wall and to the garage door opener.
To prevent possible SERIOUS
INJURY or DEATH:
• Concrete anchors MUST be used
if mounting bracket into masonry.
• NEVER try to loosen, move or
adjust garage door, springs,
cables, pulleys, brackets or their
hardware, ALL of which are under
EXTREME tension.
• ALWAYS call a trained door
systems technician if garage door
binds, sticks or is out of balance.
An unbalanced garage door might
NOT reverse when required.
• Garage door opener MUST be
mounted at a right angle to the
torsion bar to avoid premature
wear on the collar.
Screw
14-10x2" (2)
Attach the Emergency Release Rope and Handle
Power Door Lock Location
3
4
1. Thread one end of the rope through the hole in the top of the red handle so “NOTICE” reads
right side up. Secure with an overhand knot at least 1 inch (2.5 cm) from the end of the rope
to prevent slipping.
2. Thread the other end of the rope through the loop in the emergency release cable. Adjust
rope length so the handle is no higher than 6 feet (1.83 m) above the floor. Secure with an
overhand knot and cut off any excess rope.
3. Place emergency release/safety reverse test label in plain view on inside of door.
NOTE: If it is necessary to cut the rope, heat seal cut rope end with a match or lighter to
prevent unraveling.
1. Determine where to install the power door lock.
• Mount the door lock on the same side as the opener. The second
roller from the bottom is ideal for most installations.
• The power door lock MUST be mounted within 10 feet (3.05m) of
garage door opener with approximately a 3 inch (7.6 cm) distance
between the center of a door roller and the hole for the power door
lock bolt.
To prevent possible SERIOUS
INJURY or DEATH from a falling
garage door:
• If possible, use emergency
release handle to disengage
door ONLY when garage door is
CLOSED. Weak or broken springs
or unbalanced door could result
in an open door falling rapidly
and/or unexpectedly.
• NEVER use emergency release
handle unless garage doorway is
clear of persons and obstructions.
10 feet (3.05 m) max.
3"(7.6 cm)
Garage Door
Track
Rope
Handle
YOU WILL NEED
Garage Door
Opener
Emergency
Release Cable
Overhand
Knot
Emergency
Release Handle
Overhand
Knot
View the installation video at: https://tinyurl.com/yadaxgzk
Opener MUST
be mounted
parallel to door
Bearing
Plate
Collar
Torsion Bar
.25" min. space
between
bearing and
collar
Opener MUST be
parallel to door
Mounting Bracket
PRE-INSTALLATION CHECKLIST
Your garage MUST meet the following requirements BEFORE you start installing the opener. You can install the garage door opener on either
the left or right side of the garage door.
Use the check list to see if your garage is compatible with the garage door opener requirements.
IMPORTANT: If you DO NOT meet all the requirements contact a trained door systems technician.
REQUIREMENTS CHECK LIST
Sectional garage door:
• Standard sectional door up to 14 feet (4.3 m) high.
• Sectional High lift door (up to 54 inches (137.2 cm) high).
• Doors up to 18 feet (5.5 m) wide OR doors up to 180 sq. ft. (16.7 sq. m).
• Any gap between the floor and the bottom of the door must not exceed 1/4 inch (6 mm). Otherwise, the safety reversal system may
not work properly.
Torsion bar and torsion springs:
• Torsion bar is 1 inch (2.5 cm) diameter.
• Torsion bar must extend at least 1-1/2 inches (3.81 cm) past the bearing plate and be free of damage.
• Distance between ceiling and center of torsion bar is 3 inches (7.6 cm) or more.
• Distance between garage wall the torsion bar is mounted on and center of torsion bar is 2-1/2 inches (6.4 cm) or more.
• A minimum of 8.5 inches (21.6 cm) between the side garage wall (or obstruction) and the end of the torsion bar.
D rums
• NOT compatible with reverse wound drums.
• Must be 4-6 inches (10-15 cm) diameter.
• 3 to 3.9 inch (7.6cm 9.9cm) drums may be used on doors up to 430lbs (194kgs).
Power
• An electric outlet must be accessible within 6 feet (1.83 m) of the installation area for the opener. The outlet must be 120 VAC -
60 Hz and 1.0 AMP current ONLY. Contact a qualified electrician if you need an outlet installed.
ALL the requirements above MUST be met. If you do not meet the requirements, contact a trained door systems technician.
Wall
Side view of torsion bar
Torsion bar must extend at least
1-1/2 inches (3.81 cm) past the
bearing plate
Electric outlet within
6 ft (1.83 cm) of
opener
2-1/2"
(6.4 cm)
Distance between ceiling and
torsion bar is 3"
(7.6 cm) or more
Ceiling
Torsion bar
Torsion spring
Bearing plate
Bearing plate
Back of
wall
Gap between floor and bottom of
door must not exceed 1/4" (6 mm)
Drum
GLOSSARY
Term Definition
Bearing Plate Acts as a support for the torsion bar. The bearing and mounting plate are typically located above the garage door.
Cable Tension
Monitor
The cable tension monitor detects any slack in the garage door cables. Failure to properly install the cable tension
monitor may cause the cables to be thrown and may result in a hazardous situation.
Door Seal The door seal is located at the bottom of the door and helps to keep outdoor elements from entering the garage.
Drum Drums are round, grooved spools on the torsion bar that keep door cables orderly.
Extension
Springs
Extension springs are NOT compatible with this opener. Extension springs are typically mounted along the horizontal
section of the track and extend from the front of the door opening to the back hang. The springs are intended to make a
door lighter so you can easily open and close the door by hand.
High Lift
Sectional Door
A type of garage door constructed with multiple panels that slide along a track inside the garage. The track runs
vertically up the wall beyond the top of the door opening several inches before encountering the curve in the track. The
extended distance above the top of the garage door determines the amount of a high lift.
Protector
System
®
The Protector System
®
is composed of a set of sensors and transmitters that act as a safety measure to prevent
personal injury or property damage caused by a closing garage door. See also: Safety Reversing Sensor.
Roller Small wheels which allow the door to move up and down the track.
Safety Reversing
Sensor
The safety reversing sensors are a set of sensor eyes that detect obstructions in the path of the garage door. If an
obstruction is found, the sensors tell the door to reverse direction.
Torsion Springs A torsion spring is a type of spring that counter balances the garage door. The torsion spring is located above door on the
torsion bar. The springs are intended to make a door lighter so you can easily open and close the door by hand. Consult a
trained door systems technician if you need the springs adjusted or replaced.
Torsion Bar A torsion bar is a horizontal metal bar mounted above the garage door. The torsion springs are located on the torsion bar.
Most torsion bars are hollow, while some are solid. Some solid torsion bars may have a groove called a keyway that runs
the length of the bar.
To reduce the risk of SEVERE INJURY or DEATH, READ AND
FOLLOW ALL INSTALLATION INSTRUCTIONS provided in the
manual. This QuickStart is NOT intended to replace the manual,
but serves as a reminder for those familiar with the manual and
the installation of this product.
Mechanical
Electrical
WARNING
WARNING
WARNING
Mechanical and Electrical
CAUTION
Mechanical
Electrical
WARNING
WARNING
WARNING
Mechanical and Electrical
CAUTION
To prevent damage to garage door and opener:
• ALWAYS disable locks BEFORE installing and operating the opener.
• ONLY operate garage door opener at 120 V, 60Hz to avoid malfunction and damage.
To prevent possible SERIOUS INJURY or DEATH:
• ALWAYS call a trained door systems technician if garage door binds, sticks, or is out of balance. An unbalanced garage door may NOT
reverse when required.
• NEVER try to loosen, move or adjust garage door, door springs, cables, pulleys, brackets or their hardware, ALL of which are under
EXTREME tension.
• Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing and operating garage door opener to avoid
entanglement.
To prevent possible SERIOUS
INJURY or DEATH, the collar
MUST be properly tightened.
The door may not reverse
correctly or limits may be lost
due to collar slip.
Wall Mount Garage
Door Opener
Model RJO20C