Owner's Manual

Diagnostic Chart

Your garage door opener is programmed with self-diagnosticcapabilities. The UP and DOWNarrowson the garage door opener flash the diagnosticcodes.

DIAGNOSTIC CODE

SYMPTOM SOLUTION

Up Arrow

Flash(es)

Down Arrow

Flash(es)

1 1 The garage door opener will not close and the light

bulbs flash.

Safety sensors are notinstalled,connected, or wires may be cut. Inspect sensor wires for a

disconnected or cut wire.

1 2 The garage door opener will not close and the light

bulbs flash.

There is a short or reversed wire for the safety sensors.Inspect safety sensor wire atall staple and

connection points, replace wire or correctasneeded

1 3 The door control will notfunction. The wires for the door control are shorted or the door control is faulty. Inspect safety sensor wire at all

staple points and connection pointsand replace wire or correctas needed.

1 4 The garage door opener will not close and the light

bulbs flash.

Safety sensors are misaligned or were momentarily obstructed. Realign both sensors to ensure both

LEDs are steadyand not flickering.Make sure nothing ishanging or mounted on the door that would

interruptthe sensor’s path while closing.

1 5 Door moves6-8" stops or reverses. Manuallyopen and close the door.Checkfor binding or obstructions,such as a broken spring or door

lock, correctas needed. Checkwiring connections attravel module and at the logic board.Replace

travel module if necessary.

No movement, only a single click. Manuallyopen and close the door.Checkfor binding or obstructions,such as a broken spring or door

lock, correctas needed. Replace logic board if necessary.

Opener hums for 1-2 seconds no movement. Manuallyopen and close the door.Checkfor binding or obstructions,such as a broken spring or door

lock, correctas needed. Replace motor if necessary.

1 6 Door coastsafter it hascome to a complete stop. Program travel to coasting position or have door balanced by a trained door systemstechnician.

2 1-5 No movement, or sound. Replace logic board.

3 2 Unable to setthe travel or retain position. Check travel module for proper assembly, replace if necessary.

Troubleshooting