CONTENTS Belt Drive Battery Backup Garage Door Opener Preparation . . . . . . . . . . . . . . . .1-4 Assembly . . . . . . . . . . . . . . . . .5-9 Installation . . . . . . . . . . . . . . 10-19 Install the Door Control . . . . . . 20-21 Install the Protector System® . . 22-25 Power. . . . . . . . . . . . . . . . . . 26-28 Models • HD920EV • HD930EV • LW5000EV • WD962KEV • WD962KPEV • WD962MLEV • 349544 Adjustments . . . . . . . . . . . . . 29-31 Battery Backup. . . . . . . . . . . . 32-33 Operation . . .
Preparation Check the Door Safety Symbol and Signal Word Review This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual. When you see these Safety Symbols and Signal Words on the following pages, they will alert you to the possibility of serious injury or death if you do not comply with the warnings that accompany them.
Preparation Tools Needed Additional Items You May Need: Survey your garage area to see if you will need any of the following items: n (2) 2X4 PIECES OF WOOD May be used to fasten the header bracket to the structural supports. Also used to position the garage door opener during installation and for testing the safety reversing sensors. n SUPPORT BRACKET AND FASTENING HARDWARE Must be used if you have a finished ceiling in your garage.
Preparation Carton Inventory Your garage door opener is packaged in one carton which contains the motor unit and all parts illustrated below. Accessories vary depending on the garage door opener model purchased. Depending on your model, other accessories may be included with your garage door opener. Instructions for these accessories will be attached to the accessory and are not included in this manual. Save the carton and packing material until the installation and adjustment is complete.
Preparation Hardware ASSEMBLY Bolt 1/4"-20x1-3/4" INSTALLATION Self-Threading Screw 1/4"-14x5/8" (2) Bolt Clevis Pin 5/16"x1-1/2" Clevis Pin 5/16"x1-1/4" Threaded Shaft with Spring Trolley Nut Carriage Bolt 1/4"-20x1/2" (2) Clevis Pin 5/16"x1" Hex Bolt 5/16"-18x7/8" (4) Wing Nut 1/4"-20 (2) Lock Washer 5/16"-18 (5) Nut 5/16"-18 (6) Master Link Lag Screw 5/16"-9x1-5/8" (4) Ring Fastener (3) Lock Nut 1/4"-20 Hex Screw #8x3/8" (3) (packed with the sprocket cover) DOOR CONTROL Screw 6-32x1" (2)
Assembly To garage door opener (TO MOTOR UNIT) STEP 1 Assemble the rail and install the trolley “U” Bracket To prevent INJURY from pinching, keep hands and fingers away from the joints while assembling the rail. Outer Trolley To avoid installation difficulties, do not run the garage door opener until instructed to do so. The front rail has a cut out “window” at the door end. The front and back rail both have rail tabs. These rail tabs MUST be on top of the rail when assembled. 1.
Assembly Bolts (Mounted in the garage door opener) STEP 2 Fasten the rail to the motor unit Bolt 1/4"-20x1-3/4" To avoid SERIOUS damage to garage door opener, use ONLY those bolts/fasteners mounted in the top of the opener. Cover Protection Bolt Hole 1. Insert a 1/4"-20x1-3/4" bolt into the cover protection bolt hole on the back end of the rail as shown. Tighten securely with a 1/4"-20 lock nut. DO NOT overtighten. 2. Remove the bolts from the top of the motor unit. 3.
Assembly CORRECT STEP 3 Install the idler pulley Rail Tab 1. Lay the belt beside the rail, as shown. Grasp the end with the hooked trolley connector and pass approximately 12" (30 cm) of belt through the window. Keep the ribbed side toward the rail, and allow it to hang until Assembly Step 4. 2. Remove the tape from the idler pulley. The inside center should be pre-greased. If dry, regrease to ensure proper operation. 3. Place the idler pulley into the window as shown. 4.
Assembly STEP 4 Install the belt Figure 1 1. Pull the belt around the idler pulley and toward the trolley. The ribbed side must contact the pulley. 2. Hook the trolley connector into the retaining slot on the trolley as shown (Figure 1). 3. With the trolley against the screwdriver, dispense the remainder of the belt along the rail length toward the motor unit and around the sprocket (Figure 2). The sprocket teeth must engage the belt. 4. Check to make sure the belt is not twisted.
Assembly STEP 6 Install the sprocket cover STEP 5 Tighten the belt 1. By hand, thread the spring trolley nut on the threaded shaft until it is finger tight against the trolley. Do not use any tools. Remove the screwdriver. 2. Insert a flathead screwdriver tip into one of the nut ring slots and brace it firmly against the trolley. 3. Tighten the spring trolley nut with an adjustable wrench or a 7/16" open end wrench about a quarter turn until the spring releases and snaps the nut ring against the trolley.
Installation IMPORTANT INSTALLATION INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: 1. READ AND FOLLOW ALL INSTALLATION WARNINGS AND INSTRUCTIONS. 2. Install garage door opener ONLY on properly balanced and lubricated garage door. An improperly balanced door may NOT reverse when required and could result in SEVERE INJURY or DEATH. 3. ALL repairs to cables, spring assemblies and other hardware MUST be made by a trained door systems technician BEFORE installing opener. 4.
Installation Header Wall STEP 1 Determine the header bracket location 2x4 To prevent possible SERIOUS INJURY or DEATH: l Header bracket MUST be RIGIDLY fastened to structural support on header wall or ceiling, otherwise garage door might NOT reverse when required. DO NOT install header bracket over drywall. l Concrete anchors MUST be used if mounting header bracket or 2x4 into masonry.
Installation STEP 2 Install the header bracket OPTION B CEILING INSTALLATION You can attach the header bracket either to the wall above the garage door, or to the ceiling. Follow the instructions which will work best for your particular requirements. Do not install the header bracket over drywall. If installing into masonry, use concrete anchors (not provided). 1. Extend the vertical centerline onto the ceiling as shown. 2. Center the bracket on the vertical mark, no more than 6" (15 cm) from the wall.
Installation STEP 4 Position the garage door opener STEP 3 Attach the rail to the header bracket 1. Position the opener on the garage floor below the header bracket. Use packing material as a protective base. NOTE: If the door spring is in the way, you will need help. Have someone hold the opener securely on a temporary support to allow the rail to clear the spring. 2. Position the rail bracket against the header bracket. 3. Align the bracket holes and join with a clevis pin as shown. 4.
Installation 1. On finished ceilings, use the lag screws to attach a support bracket (not provided) to the structural supports before installing the garage door opener. 2. Make sure the garage door opener is aligned with the header bracket. Measure the distance from each side of the garage door opener to the support bracket. 3. Cut both pieces of the hanging bracket to required lengths. 4. Attach the end of each hanging bracket to the support bracket with appropriate hardware (not provided). 5.
Installation STEP 7 Attach the emergency release rope and handle STEP 6 Install the light bulbs To prevent possible OVERHEATING of the end panel or light socket: l Use ONLY A19 incandescent (100W maximum) or compact fluorescent (26W maximum) light bulbs. l DO NOT use incandescent bulbs larger than 100W. l DO NOT use compact fluorescent light bulbs larger than 26W (100W) equivalent. l DO NOT use halogen bulbs. l DO NOT use short neck or specialty light bulbs.
Installation Metal or light weight doors using a vertical angle iron brace between the door panel support and the door bracket: l Drill 3/16" fastening holes. Secure the door bracket using the two 1/4"-14x5/8" self threading screws. (Figure 1) l Alternately, use two 5/16"-18x2" bolts, lock washers and nuts (not provided). (Figure 2) STEP 8 Install the door bracket Fiberglass, aluminum or lightweight steel garage doors WILL REQUIRE reinforcement BEFORE installation of door bracket.
Installation Header Wall STEP 8 Install the door bracket (continued) OPTION B ONE-PIECE DOORS 2x4 Support (Finished Ceiling) Header Bracket 1. Center the door bracket on the top of the door, in line with the header bracket as shown. 2. Mark either the left and right, or the top and bottom holes. Metal Doors: l Drill 3/16" pilot holes and fasten the bracket with the self-threading screws provided.
Installation STEP 9 Connect the door arm to the trolley INCORRECT CORRECT Installation will vary according to the garage door type. Follow the instructions which apply to your door. Straight Door Arm (Groove facing out) OPTION A SECTIONAL DOORS IMPORTANT: The groove on the straight door arm MUST face away from the curved door arm. 1. Close the door. Disconnect the trolley by pulling the emergency release handle. 2. Attach the straight door arm to the outer trolley using the clevis pin.
Installation CORRECT STEP 9 Connect the door arm to the trolley (continued) OPTION B ONE-PIECE DOORS IMPORTANT: The groove on the straight door arm MUST face away from the curved door arm. 1. Close the door. Disconnect the trolley by pulling the emergency release handle. 2. Fasten the straight door arm and the curved door arm together to the longest possible length (with a 2 or 3 hole overlap) using the bolts, nuts, and lock washers. 3. Attach the straight door arm to the door bracket using the clevis pin.
Installation 1. Strip 7/16 inch (11 mm) of insulation from one end of the wire and separate the wires. 2. Connect one wire to each of the two screws on the back of the door control. The wires can be connected to either screw. If your garage is pre-wired for the door control choose any two wires to connect, note which wires are used so the correct wires are connected to the garage door opener in a later step. 3. Mark the location of the bottom mounting hole and drill a 5/32 inch (4 mm) hole. 4.
Installation STEP 12 Attach the warning labels STEP 11 Wire the door control to the garage door opener 1. Attach the entrapment warning label on the wall near the door control with tacks or staples. 2. Attach the manual release/safety reverse test label in a visible location on the inside of the garage door. HARDWARE Insulated Staple (Not Shown) 1. Run the white and red/white wire from the door control to the garage door opener.
Installation STEP 13 Install the Protector System® HARDWARE Carriage Bolt 1/4"-20x1/2" Be sure power is NOT connected to the garage door opener BEFORE installing the safety reversing sensor. To prevent SERIOUS INJURY or DEATH from closing garage door: l Correctly connect and align the safety reversing sensor. This required safety device MUST NOT be disabled. l Install the safety reversing sensor so beam is NO HIGHER than 6" (15 cm) above garage floor.
Installation STEP 13 Install the Protector System® (continued) OPTION B WALL INSTALLATION OPTION C FLOOR INSTALLATION Use an extension bracket (not provided) or wood block to raise the sensor bracket if needed. 1. Carefully measure the position of both sensor brackets so they will be the same distance from the wall and unobstructed. 2. Attach the sensor brackets to the floor using concrete anchors (not provided). 3. Slide the carriage bolt into the slot on each sensor. 4.
Installation 1 STEP 14 Wire the Safety Reversing Sensors 2 Staple If your garage already has wires installed for the safety reversing sensors, proceed to page 25. HARDWARE Insulated Staple (Not Shown) 7/16" (11 mm) OPTION A INSTALLATION WITHOUT PRE-WIRING 1. Run the wire from both sensors to the garage door opener. Attach the wire to the wall and ceiling with the staples. 2. Strip 7/16 inch (11 mm) of insulation from each set of wires. Separate the wires. Twist the white wires together.
Installation 1 STEP 14 Wire the Safety Reversing Sensors (continued) OPTION B PRE-WIRED INSTALLATION 2 Pre-installed wires Safety reversing sensor wires 1. Cut the end of the safety reversing sensor wire, making sure there is enough wire to reach the pre-installed wires from the wall. 2. Separate the safety reversing sensor wires and strip 7/16 inch (11 mm) of insulation from each end. Choose two of the pre-installed wires and strip 7/16 inch (11 mm) of insulation from each end.
Installation OPTION B PERMANENT WIRING (Models manufactured before October 2012) STEP 15 Connect power If permanent wiring is required by your local code, refer to the following procedure. To make a permanent connection through the 7/8 inch hole in the top of the motor unit (according to local code): 1. Be sure power is NOT connected to the opener, and disconnect power to circuit. 2. Remove the garage door opener cover and set aside. 3. Remove the attached green ground terminal. 4.
Installation OPTION B PERMANENT WIRING (Models manufactured after October 2012) If permanent wiring is required by your local code, refer to the following procedure. To make a permanent connection through the 7/8 inch hole in the top of the motor unit (according to local code): 1. Remove the motor unit cover screws and set the cover aside. 2. Remove the attached 3-prong cord. 3.
Installation IF THE AMBER LED ON THE SENDING SENSOR IS NOT GLOWING: 1. Make sure there is power to the garage door opener. 2. Make sure the sensor wire is not shorted/broken. 3. Make sure the sensor has been wired correctly: white wires to white terminal and white/black wires to grey terminal. STEP 16 Aligning the safety reversing sensors The door will not close if the sensors have not been installed and aligned correctly.
Adjustments One-Piece Doors Only Introduction When setting the UP travel for a one-piece door ensure that the door does not slant backwards when fully open (UP). If the door is slanted backwards this will cause unnecessary bucking and/or jerking when the door is opening or closing. Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.
Adjustments PROGRAMMING BUTTONS STEP 1 Program the Travel UP Button Adjustment Button Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door. l Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system. l After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1-1/2" (3.
Adjustments STEP 2 Test the Safety Reversal System Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door. l Safety reversal system MUST be tested every month. l After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1-1/2" (3.8 cm) high object (or 2x4 laid flat) on the floor. 1. With the door fully open, place a 1-1/2 inch (3.
Battery Backup STEP 2 Test the Battery STEP 1 Install the Battery 1. Unplug the garage door opener. The battery status LED will wither glow solid orange indicating opener is operating on battery power or will flash indicating low battery power. NOTE: Make sure the garage door opener is unplugged. 2. Open and close the door using the remote control or door control. The garage door opener may run slower if the battery is not fully charged. The battery will take 24 hours to fully charge. 3.
Battery Backup Charge the Battery Battery status LED The battery charges when the garage door opener is plugged into a 110Vac electrical outlet that has power and requires 24 hours to fully charge. A fully charged battery supplies 12Vdc to the garage door opener for one to two days of normal operation during an electrical power outage. After the electrical power has been restored, the battery will recharge within 24 hours. The battery will last approximately 1 to 2 years with normal usage.
Operation IMPORTANT SAFETY INSTRUCTIONS To reduce the risk of SEVERE INJURY or DEATH: 1. READ AND FOLLOW ALL WARNINGS AND INSTRUCTIONS. 2. ALWAYS keep remote controls out of reach of children. NEVER permit children to operate or play with garage door control push buttons or remote controls. 3. ONLY activate garage door when it can be seen clearly, it is properly adjusted, and there are no obstructions to door travel. 4.
Operation THE PROTECTOR SYSTEM® (SAFETY REVERSING SENSORS) Features When properly connected and aligned, the safety reversing sensors will detect an obstruction in the path of the infrared beam. If an obstruction breaks the infrared beam while the door is closing, the door will stop and reverse to full open position, and the opener lights will flash 10 times. If the door is fully open, and the safety reversing sensors are not installed, or are misaligned, the door will not close from a remote control.
Operation MOTION DETECTING CONTROL PANEL FEATURES Using your Garage Door Opener The garage door opener can be activated through a wall-mounted door control, remote control, wireless keyless entry or MyQ® accessory. When the door is closed and the garage door opener is activated the door will open. If the door senses an obstruction or is interrupted while opening the door will stop. When the door is in any position other than closed and the garage door opener is activated the door will close.
Operation Motion Detecting Control Panel (continued) Using the Smart Control Panel LOCK SYNCHRONIZE THE DOOR CONTROL The LOCK feature is designed to prevent activation of the garage door opener from remote controls while still allowing activation from the door control and keyless entry. This feature is useful for added peace of mind when the home is empty (i.e. vacation). l Activate: Press and hold the LOCK button for 2 seconds.
Operation Using the Smart Control Panel (continued) SMART CONTROL PANEL MENU The features on the door control can be programmed through a series of menus on the screen and the navigation buttons. Light Feature The lights will turn on when someone enters through the open garage door and the safety reversing sensor infrared beam is broken.
Operation TO ADD, REPROGRAM, OR CHANGE A REMOTE CONTROL/KEYLESS ENTRY PIN USING THE SMART CONTROL PANEL Remote Control Your remote control has been programmed at the factory to operate with your garage door opener. Older Chamberlain remote controls are NOT compatible, see page 44 for compatible accessories. Programming can be done through the door control or the learn button the garage door opener. To program additional accessories refer to the instructions provided with the accessory or visit www.
Operation Remote Control (continued) To Open the Door Manually PROGRAM A REMOTE CONTROL USING THE LEARN BUTTON 1. Locate the Learn Button. 2. Press and immediately release the Learn button. The Learn LED will glow steady for 30 seconds. Within 30 seconds... 3. Press and hold the button on the remote control that you wish to use. Release the button when the garage door opener lights blink or two clicks are heard. When replacing the light lens cover, ensure the antenna wires are hanging straight down.
Maintenance NOTICE: To complywith FCC and/or IndustryCanada (IC) rules, adjustment or modificationsof thistransceiver are prohibited. THERE ARENO USER SERVICEABLEPARTS. Anychangesor modificationsnot expresslyapproved bythe partyresponsible for compliance could void the user'sauthorityto operate the equipment. Thisdevice complieswith Part 15 of the FCC rulesand IC RSS-210.
Troubleshooting Diagnostic Chart Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener flash the diagnostic codes. DIAGNOSTIC CODE SYMPTOM SOLUTION 1 The garage door opener will not close and the light bulbs flash. Safety sensors are not installed, connected, or wires may be cut. Inspect sensor wires for a disconnected or cut wire. 1 2 The garage door opener will not close and the light bulbs flash.
Troubleshooting DIAGNOSTIC CODE SYMPTOM SOLUTION Door is moving stops or reverses. Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock, correct as needed. If the door is binding or sticking contact a trained door systems technician. If door is not binding or sticking attempt to reprogram travel (refer to page 29). Up Arrow Flash(es) Down Arrow Flash(es) 4 1-4 4 5 Opener runs approximately 6-8", stops and reverses.
Accessories 7702CB Outside Quick Release: Required for a garage with NO access door. 041A5281-1 Extension Brackets: (Optional) For safety reversing sensor installation onto the wall or floor. CLSS1 CLOSED OPEN System Surge Protector: The Garage Door Opener Surge Protector is designed to protect Chamberlain garage door openers against damage from lightning and power surges. Easy to install. 953EV Remote Control: Works with ALL Chamberlain openers from 1993-present. MyQ® compatible.
Warranty Contact Information For installation and service information call: 1-800-528-9131 Before calling, please have the model number of the garage door opener. If you are calling about a Troubleshooting issue, it is recommended that you have access to your garage door opener while calling. If you are ordering a repair part please have the following information: part number, part name, and model number. Address repair parts orders to: The Chamberlain Group, Inc. 6050 S.
Repair Parts Rail Assembly Parts Description Installation Parts Part Number 1 Belt 2 Pulley 144C54 3 Master Link 4A1008 4 Rail 5 Trolley Assembly 6 “U” Bracket Description 41A5250 2 1 41A5665 41C5141-2 3 Spring Retainer Hardware Bag Owner’s Manual 1 Door Bracket with Clevis Pin and Fastener 3 Emergency Release Rope and Handle 4 Header Bracket with Clevis Pin and Fastener 4 41B4103-2 5 041A7920-2 114A4242 Part Number Motion-Detecting Control Panel 41A7327-1 2 Smart Control
Repair Parts Description Sprocket and Sprocket Cover with Screws (Model HD930EV ONLY) Sprocket and Sprocket Cover with Screws (All other models) 2 End Panel with light socket 41D7639 3 Light Lens Model WD962KEV/KPEV/MLEV Model HD920EV/HD930EV Model LW5000EV/349544 41D7570 41D7572 41D7571 Garage Door Opener Parts 1 10 3 5 11b 8 7 Light Socket 41C279 5 Transformer 41A7635 6 Cover Model WD962KEV/KPEV/MLEV Model HD920EV Model LW5000EV/349544 Model HD930EV 3 4 12 4 9 6 041C1751 41C589-2
