Quick start manual

www.chamsys.co.uk MagicQ Software Quick Start
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Troubleshooting
If MagicQ is not operating as expected then press OUT to open the Output Window to determine what data MagicQ is
outputting. The View Heads view shows an overview of the Output data split down by attributes. To view the raw
DMX data being output (after dimmer curves, inverts etc...) select View Chans, View DMX.
No outputs
Check whether Magic is operating correctly by opening the Outputs Window, View Heads. If channels are not at their
correct levels then check:
• Are the Grand Master and Playback Master (Sub Master) faders up?
• Are Playback faders raised?
• Is there channel data recorded in the Cues on the playbacks (press S button of playback and press CUE)?
• Is BLIND mode on?
• Are heads and dimmers patched to the correct universe?
If the Outputs Window shows correct values then check the Outputs are configured and enabled correctly in the View
DMX I/O view of the Setup Window. Check:
• Outputs are configured correctly
• Outputs are enabled (Note that by defaults MagicQ outputs Universe 1 to MagicDMX and Universes 1 to 4 to
MagicQ Wings /or MagicQ console direct outputs regardless of whether Outputs are enabled in View DMX I/O).
If you are using an Ethernet converter box check that it is receiving data correctly.
• TCP/IP address and sub net mask are configured correctly (Setup View, Settings). Typically IP address should be
2.0.0.20 and sub net mask should be 255.0.0.0.
• Ethernet box is powered up and connected to MagicQ PC correctly
• Ethernet box is configured correctly (typically uses ArtNet Universe 0-0)
MagicQ Wing not responding
Check the LEDs on the rear (side on MiniWing) of the Wing. If the Power LED is not lit, then check the power
supply. MagicQ Wings require 12V DC at between 1 to 2 Amps.
When connected correctly to the PC the yellow TX and RX LEDs on the rear flash every few seconds. If this is not
occurring, remove and replace the power to the Wing.
Windows should show the Wing detected as a “ChamSys Wing” in Windows, System, Device Manager. If Windows
does not detect the Wing at all then there may be a problem with the USB cable, or the USB connector on the PC or
Wing.
If Windows detects the device as an “unknown device” or as a “FTDI device” then an incorrect driver has been loaded.
Remove the driver and force Windows to use the driver from Program Files\ChamSys Ltd\MagicQ PC\Magicq Wing
Drivers.
Ensure that in MagicQ the option in Setup, View Settings, Ports, MagicQ Wings + Interfaces is set to either “Yes” or
“Yes – auto DMX”.