Specifications

Technical Services is the group within Linear LLC that administers
Continuing Education Unit (CEU) activities, courses, and
programs. Technical training ensures the education and meets the
goals of the dealers, distributors, and others who sell the Linear
LLC branded products.
The technical training manager reviews the policies and
procedures and ensures they meet accreditation requirements
for CEUs. Linear LLC accredits their training through the National
Burglar & Fire Alarm Association (NBFAA) service of the National
Training School. The review process for every program occurs
every two years at a minimum.
Linear will ensure the training provides adequate resources
to support a positive learning environment. Instructors will be
available to provide assistance and support to students.
When students meet the requirements for satisfactory completion
of the training program, they are issued a certificate that indicates
the title of the program, the name of the instructor, and the
number of CEUs for the program. Training in Texas will result in an
additional form with the instructors’ numbers annotated for state
requirements.
Linear maintains the records for approximately one year and can
reissue certificates if desired. Information collected during training
is only for the use of documenting students attending class and is
not sold, released, or transferred for any other purposes.
Linear training is provided by qualified personnel with many
years of experience in the field and competence in their topic of
instruction. They also have knowledge and skill in instructional
methods and learning processes. Feedback is encouraged and
collected. Instruction is provided with no discrimination, and
the trainers are not compensated for any activity other than for
classroom instruction.
Linear offers three types of training through learnlinear.com
Type 1: Instructor Lead Training—On-Site Training
We have product trainers and a sales management team who
travel the U.S. to provide training at your facility or at a local
distributor. This is a more traditional, classroom-style training
option.
Linear programs are divided into four phases of courses. Many
of Phase 3 and Phase 4 classes are NTS-approved for installers
needing Continuing Education Units (CEUs).
Phase 1: Marketing and Investment Strategies—This presents
how our products fit into the market segment. It will outline market
share and profitability while showing projected future growth
and outlook of product segments. It will show how to leverage
your investment into our broad product offerings and maximize
profitability.
Phase 2: Sales Training—This covers creating the right
expectations for your customers. It goes over qualification
questions to ask in order to qualify design to meet customer
expectations. It also explains features and advantages by product,
enabling you to differentiate products in a way your customer will
understand.
Phase 3: Design and Installation Training—This is a brief
product overview and explanation of installation and rough-in
guidelines. The owner’s manuals are reviewed (more than just
packing material!). Configuration and system testing is illustrated.
Instruction is given to show the customer how to use their new
products in their home.
Phase 4: Troubleshooting and Advanced Theory—Very specific
installation techniques are explained. Navigating troubleshooting
guides and EMI and RFI influences are explored. Chronic problem
installations and their root causes, as well as steps required that
help avoid future call outs, are illustrated.
Type 2: Instructor Lead Training—Computer-Based Training
A product trainer remotely teaches a course using
teleconferences and computer software to present the material.
Since a live instructor is leading the training, these classes are
scheduled.
Linear offers the ability to take most of the on-site training
presentations over the Internet, with an instructor leading the
training.
Type 3: Self-Paced Training—Computer-Based
This is similar to taking online college classes. From the
convenience of either home or office, you can take classes at your
own pace and return to previous sessions should you need to
stop mid-class.
If you have any questions, feel free to email at
[e-mail] or call 1-800-421-1587 and ask for
our training manager.
Training Outline
& Types
Linear Audio / Video / Data Solutions
Linear Training 77
linearcorp.com / 1 800 421 1587