Warranty Guide

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WARRANTY INFORMATION
A COPY OF THE DATED PROOF OF PURCHASE (RECEIPT) IS REQUIRED WHEN REGISTERING OR SUB-
MITTING A WARRANTY* CLAIM. PLEASE RETAIN A COPY OF THE RECEIPT FOR YOUR RECORDS.
Char-Griller will replace any defective part of its grillers/smokers, under warranty, as outlined below.
PLEASE READ THIS INFORMATION IN DETAIL AND IF YOU HAVE ANY QUESTIONS CONTACT CUSTOMER
SERVICE AT 912-638-4724 OR [e-mail].
SURFACE RUST IS NOT CONSIDERED A MANUFACTURING OR MATERIALS DEFECT
Char-Griller grills are made of steel and if exposed to the elements rust will occur naturally. Please refer to the
section entitled, “Usage” to review how to care for your grill properly.
Surface issues such as scratches, dents, corrosion or discoloring by heat, abrasive and chemical clearers, surface
rust or the discoloration of steel surfaces are NOT covered under these warranties.
Warranties are for the replacement of defective parts only. Char-Griller is not responsible for damage resulting
from accident, alteration, misuse, abuse, hostile environments, improper installation, and installation not in accor-
dance with local codes of service of unit.
Excluded Under ALL Warranties
Paint; Surface Rust; Heat Damage; Incorrect Parts ordered by customer, including shipping; Worn Parts; Missing
or damaged parts not reported within two (2) months of purchase date; Defective parts not reported within one (1)
year of purchase date; Fading grill cover.
*NOTE: For warranty claims, photos and prepaid return of the item in question may be required. Misuse, abuse or
commercial use nullifi es all warranties.
Charcoal / Pellet / Kamado Grills
Grill - Hood AND Bottom
(excludes removable Ash Pan)
5 years from date of purchase for rust
through / burn through
Ash Pan AND Defective Parts
1 year from date of purchase
Gas Grills
Grill Hood (TOP half) AND Main Burner Tubes
(exckudes Side Burner)
5 years from date of purchase for rust
through / burn through
Grill Body (BOTTOM half) AND Side Burner
AND Defective Parts
1 year from date of purchase
Dual Fuel Grills (Gas & Charcoal)
Charcoal Grill - Hood AND Bottom AND Gas
Grill Hood (TOP half) AND Main Burner Tubes
(excludes Ash Pan and Side Burner)
5 years from date of purchase for rust
through / burn through
Ash Pan AND Defective Parts AND Gas Grill
Body (BOTTOM half) AND Side Burner
1 year from date of purchase
Parts, Accessories, and Grill Covers 1 year from date of purchase
(seam tears only for covers)