Warranty

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Limited Warranty for ChargePoint Home Electric Vehicle Charging Station
Our Promise
This Limited Warranty for ChargePoint Home Electric Vehicle Charging Station (“Warranty”) applies to you, the
original purchaser of a new CHARGEPOINT HOME Charging Station (the “Charging Station”) from
CHARGEPOINT solely for use by you at your residence. This warranty is not transferrable and is valid for
purchasers located in the U.S.A. and Canada only.
LIMITED THREE-YEAR PARTS EXCHANGE WARRANTY: Subject to the exclusions from Warranty coverage set
forth below, CHARGEPOINT warrants that, when used under normal operating conditions, your Charging Station
will be free from any defects in materials or workmanship for a period (the “Warranty Period”) of three (3) years
from the date of original purchase. If, during the Warranty Period, your Charging Station becomes defective in
breach of the Warranty, CHARGEPOINT will, upon written notice of the defect received during the Warranty
Period, either repair or replace, at CHARGEPOINT’s election, the Charging Station. The Warranty covers both
parts and factory labor necessary to repair your Charging Station, but does not include any on-site labor costs
related to un-installing or reinstalling the repaired or replacement Charging Station.
Follow These Easy Steps to Obtain Warranty Service
1. If at any time during the term of your Warranty you believe you have a defective Charging Station, contact
Customer Service at 1.888.758.4389 or [e-mail] and request a Return Material Authorization
(“RMA”) number from ChargePoint.
2. In connection with your RMA request, you will be asked for each of the following:
a. A detailed description of the problems you are experiencing with the Charging Station;
b. The model number and serial number of the Charging Station;
c. Proof of purchase; and
d. Shipping information.
3. If ChargePoint determines that the defect appears to be covered by your Warranty and your Warranty is still in
eect you will be provided a Returned Material Authorization number (RMA number) to reference when
returning the defective Charging Station for repair or replacement.
4. Ship the defective Charging Station to CHARGEPOINT and reference the RMA number in the shipping
documentation. The Charging Station must be returned in its original shipping container or in another
shipping container designed to prevent damage to the Charging Station.
5. If your Charging Station is covered by your Warranty, CHARGEPOINT will either repair or replace the defective
Charging Station at no charge to you and ship the repaired or replaced Charging Station back to you at
CHARGEPOINT’s expense.
Important
1. You are responsible for the proper installation and maintenance of the Charging Station including the
un-installing of any defective Charging Station and the installation of the repaired or replacement Charging
Station returned to you.
2. Any service or repairs beyond the scope of the Warranty above will be performed upon customer approval at
CHARGEPOINT’s then prevailing labor rates and other applicable charges.
3. Any Charging Station that is found by CHARGEPOINT to be out-of-warranty or otherwise ineligible for
warranty service will be returned, repaired or replaced upon your approval at CHARGEPOINT’s standard
charges at your expense.
4. Please read carefully through the detailed descriptions of the WARRANTY, the EXCLUSIONS FROM LIMITED
PRODUCT WARRANTY, and the LIMITATIONS ON WARRANTY AND LIABILITY on the following pages to assure
that your Charging Station is eligible for warranty service without additional cost to you.
Replacement Parts Or Charging Stations
You acknowledge that replacement parts or Charging Stations provided by CHARGEPOINT under the Warranty
may be remanufactured or reconditioned parts or Charging Stations or, if the exact Charging Station is no longer
manufactured by CHARGEPOINT, a Charging Station with substantially similar functionality (“Replacement
Products”). All replaced parts, whether under warranty or not, become the property of CHARGEPOINT.
Any replacement parts or Charging Station so furnished will be warranted for the remainder of the
original Warranty Period or ninety days from the date of delivery of such replacement parts or Charging
Station, whichever is later. Should CHARGEPOINT be unable to repair or replace your Charging Station,
CHARGEPOINT will refund the purchase price of the Charging Station to you.
Limited Warranty