Cut Sheet

ChargePoint Service Products
Everything you need to make EV charging a success for your business.
ChargePoint,® the company that built the largest and most open
EV charging network in the world, also provides best-in-class
services to help you at all stages of implementing an EV charging
solution that is right for your business. Backing up these service
products is the largest and most experienced support team in
the industry.
Site Qualification Survey and
Installation Services
To ensure your stations are installed with the highest quality
standards at the lowest possible cost, ChargePoint works with
a nationwide network of premier operations and maintenance
partners (O&M partners). These partners are contractually
committed to providing the highest level of service using
personnel that have been trained and certified by ChargePoint.
Using our partners to survey your site, complete the site
preparation and install your stations automatically validates
and qualifies your site for coverage under Assure. If you
choose to employ an installation contractor other than the
ChargePoint O&M partner, additional steps are necessary
to validate and qualify your site for Assure.
Key benefits of an SQS:
+ Evaluation of electrical capacity to determine requirements
for trenching, panels, transformers, and wiring
+ Assessment of local and state permit requirements
+ Analysis of available cellular coverage
+ Comprehensive quote for turnkey design, permitting, site
preparation, station installation and site validation
Key benefits of engaging a ChargePoint O&M partner
to install your stations:
+ Pricing is based on benchmarks achieved through
competitive bidding
+ No hidden costs. Our partners provide a turnkey commitment
for design, permitting, delivery and inspection
+ All work performed is covered under warranty for 12 months
+ Close coordination with the ChargePoint support team
from start to finish
+ Warranty claims are administrated by ChargePoint support
+ Auditable adherence to ChargePoint quality and
performance specifications
+ All work is performed by licensed and ChargePoint certified
installers whose work automatically qualifies your site for
coverage under Assure
ChargePoint Assure
High quality service and support starts with high quality products,
site preparation and installation. Even though ChargePoint
stations are the most advanced and reliable in the world, site
conditions, daily use, accidents and sometimes even equipment
failures can cause unanticipated cost and eort to resolve.
That’s why ChargePoint oers best warranty in the industry—
ChargePoint Assure.
To keep your stations online and to ensure the best charging
experience, we go beyond the typical warranty. Under Assure,
we proactively monitor your stations, report performance
metrics and perform unlimited software configuration changes
at no additional cost. We back our performance with a service
level response time commitment and a 98% annual station
uptime commitment. We even cover labor costs for repairs
typically excluded from warranties, like vandalism, abuse and
accidents.
Once validated, each ChargePoint station comes with one year of
coverage under Assure at no cost. Want more years of worry free
support? Purchase up to four years of additional support through
ChargePoint Assure for as little as 10% of list price per year.
Key benefits of ChargePoint Assure:
+ Unlimited software configuration changes
+ 98% annual uptime guarantee with non-performance penalty
+ Response time of one business day to station failures, or
within one day from parts arrival when necessary
+ Monthly summary reports and detailed quarterly reports of
your station’s performance metrics
+ Proactive station monitoring and dispatch
+ Coverage of labor for repairs of issues typically not covered
under warranty such as vandalism, abuse and accidents
Note: A successful Site Validation is required to enable your first
year of coverage under ChargePoint Assure. Without a successful
Site Validation your stations will only be eligible for our standard
parts-only exchange warranty