Warranty Guide

Consistent with general industry practices, all products
are shipped at the customer’s risk. Shipments should be
carefully inspected before signing a receipt. A signed bill
of lading or delivery receipts with no exceptions noted
will indicate that the count, description and condition of
products are satisfactory.
Customer must obtain a Return Material Authorization
(RMA) number and return instructions from Charlotte
Pipe. All papers, including the RMA and packing slip,
must accompany the material being returned. Failure to
comply will result in a delay or denial in processing the
return.
Please note the following:
• All collect returns must be sent back on Charlotte
Pipe approved carriers.
• Contact your customer service associate to arrange
a collect return.
• Customer will be charged any additional freight
charges above our standard shipping rates for
returns received on a carrier not approved by
Charlotte Pipe.
Damaged in Transit
Claims for materials damaged in transit must be filed
with the carrier involved or this office within ten (10)
days after receipt of the product. All damaged material
must be sent back tagged or labeled as “damaged.” The
material will be inspected by Quality Control and credit
will be issued.
Picking/Shipping Errors
Claims for errors in shipment must be made within ten
(10) days after receipt of the product. Material shipped
in error by Charlotte Pipe will be replaced or credit
will be issued at the discretion of Charlotte Pipe at no
additional cost to the customer. Customer must obtain
a RMA number and return shipping instructions from
Charlotte Pipe.
PO Box 35430 Charlotte, NC 28235 USA 704/348-6450 800/572-4199 FAX [phone]
Literature-By-Fax [phone] www.charlottepipe.com
Overstock/Job Return
A 30% restocking charge plus all transportation costs
will be applied for returning material back into Charlotte
Pipe’s stock. A $60.00 processing fee will be applied
to all returns with a net value under $200.00. These
items must be in re-sellable condition, which will be
determined by Charlotte Pipe. Overstock and job returns
must be returned within twelve (12) months of purchase
date.
Non-manufactured or Non-stock Material
Cast Iron threaded and tapped fittings (including all
brass plugs) cannot be re-processed and will receive
scrap value.
If returned, customer will be notified to choose one of
the following options:
• Agree to scrap value
• Agree to disposal fee
• Make arrangements to pick up the material
Defective Material
Customer must have the Defective Material Report
Number obtained from the Technical Services
Department before returning the material. The RMA
form with Defective Material Report Number must
be sent back with the material. All defective material
must be sent back tagged or labeled as “defective.”
The material will be inspected by Quality Control and
credit will be issued. If material is determined not to
be defective, the customer will be notified before any
further processing.
3/25/10
Return Material Policy