User Manual

Nimbus™ User Manual Rev. 11 Page 9 of 10
Contact
Procedure
To return a product or request support:
• In the U.S., contact CHAUVET® World Headquarters.
• In the UK or Ireland, contact CHAUVET® Europe Ltd.
• In any other country, contact your local distributor. See www.chauvetlighting.com
for
contact details.
CHAUVET®
Contact
Information
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: [phone]
Fax: [phone]
Toll free: [phone]
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: [phone]
Fax: [phone]
Technical Support
Voice: [phone] (Press 4)
Fax: [phone]
Email: [e-mail]
Technical Support
Email: [e-mail]
World Wide Web
www.chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk
If you live outside the U.S.
, United Kingdom, or Ireland, contact your distributor of
record and follow their instructions on how to return CHAUVET® product
s to
them. Visit our website for contact details.
Returning
Products
to
CHAUVET®
Call the corresponding CHAUVET®
Tech Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product
. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
You must send the merchandise prepaid
, in its original box, and with its original packing
and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write
the following information on a piece of paper
and place it inside the box:
• Your name
• Your address
• Your phone number
• RMA number
• A brief description of the problem
Be sure to pack the product
properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are
recommended.
CHAUVET®
reserves the right to use its own discretion to repair or replace
returned product(s).