User manual

Page 16 of 17 4BAR™ Tri User Manual Rev. 7
To return a product or request support:
• In the U.S., contact Chauvet World Headquarters (see below).
• In the UK or Ireland, contact Chauvet Europe Ltd. (see below).
• In Mexico, contact Chauvet Mexico (see below).
• In any other country, DO NOT contact Chauvet. Contact your distributor. See
www.chauvetlighting.com
for distributors outside the U.S., United Kingdom, Ireland,
or Mexico.
Outside the U.S., United Kingdom, Ireland, or Mexico
, contact your distributor and
follow their instructions on how to return CHAUVET® product
s to them. Visit our
website for contact details.
Returns
Call the corresponding Chauvet Technical
Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product
. Be prepared to
provide the model number, serial number, and a brief description of
the cause for the
return.
You must send the merchandise prepaid, in its original box, and with its original packing
and accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write
the following information on a piece of paper
and place it inside the box:
• Your name
• Your address
• Your phone number
• RMA number
• A brief description of the problem
Be sure to pack the product
properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are
recommended.
Chauvet
reserves the right to use its own discretion to repair or replace returned
product(s).