User manual

Technical Information
-24- COLORado™ 1-Quad Tour User Manual Rev. 3
Returns
You must send the product prepaid, in the original box, and with the
original packing and
accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before
shipping the product. Be prepared to provide the model number, serial number, and a brief
description of the cause(s) for the return.
Clearly label the package with an RMA number. CHAUVET®
will refuse any product
returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number, include the following information on a piece of
paper inside the box:
• Your name
• Your address
• Your phone number
• The RMA number
• A brief description of the problem(s)
Be sure to pack the product
properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. FedEx packing or double-boxing
are
recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).