User manual
LED PAR 38-18UV User Manual 14 Rev. 2
General Troubleshooting
SYMPTOM POSSIBLE CAUSE(S) POSSIBLE ACTION(S)
Breaker/Fuse
keeps blowing
• Excessive circuit load • Check total load placed on the electrical circuit.
• Short circuit along the power
wires
• Check for a short in the electrical wiring (internal and/or
external).
Device does not
power up
• No power • Check for power on Mains.
• Loose power cord • Check power cord
Fixture is not
responding to
DMX
• Wrong DMX addressing • Check Control Panel and unit addressing
• Damaged DMX cables • Check DMX cables
• Wrong polarity settings on the
controller
• Check polarity switch settings on the controller
• Loose DMX cables • Check cable connections
• Faulty DMX interface • Replace DMX input
• Faulty Main PCB • Replace Main PCB
Loss of signal
• Non DMX cables • Use only DMX compatible cables
• Bouncing signals • Install terminator as suggested.
• Long cable/Low level signal • Install amplifier right after fixture with strong signal.
• Too many fixtures • Install an optically coupled DMX splitter after unit #32.
• Interference from AC wires • Keep DMX cables separated from power cables or
black lights.
If you still have a problem after trying the above solutions, please contact CHAUVET®
Technical Support.
Return Procedure
Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued.
Package must be clearly labeled with a Return Merchandize Authorization Number (RMA #).
Products returned without the RMA # will be refused.
Call CHAUVET® and request an RMA # prior to shipping the fixture. Be prepared to provide the
model number, serial number and a brief description of the cause for the return. Be sure to pack
fixture properly; any shipping damage resulting from inadequate packaging is the customer’s
responsibility. FedEx packing or double-boxing are recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace product(s).
If you are given an RMA #, please include the following information on a piece of paper inside
the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage,
must be made within seven (7) days of receiving merchandise.