User manual

Page 16 of 16 Geyser™ RGB Jr. User Manual Rev. 2
To return a product or request support:
• In the U.S., contact Chauvet World Headquarters.
• In the UK or Ireland, contact Chauvet Europe Ltd.
• In Mexico, contact Chauvet Mexico.
• In any other country, DO NOT contact Chauvet. Contact your distributor. See
www.chauvetlighting.com
for distributors outside the U.S., United Kingdom, or Ireland.
If you live outside the U.S., United Kingdom, or Ireland, contact your distributor of
record and follow their instructions on how to return Chauvet products to them.
Visit our website for contact details.
Returns
Call the corresponding Chauvet Technical
Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be
prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
You must send the merchandise prepaid, in its original box, and with its original packing
and accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write
the following information on a piece of paper
and place it inside the box:
• Your name
• Your address
• Your phone number
• RMA number
• A brief description of the problem
Be sure to pack the product
properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are
recommended.
Chauvet
reserves the right to use its own discretion to repair or replace returned
product(s).
Contact Us
WORLD HEADQUARTERS - Chauvet
General Information
Address: 5200 NW 108
th
Avenue
Sunrise, FL 33351
Voice: [phone]
Fax: [phone]
Toll free: [phone]
Technical Support
Voice: [phone] (Press 4)
Fax: [phone]
Email: [e-mail]
World Wide Web www.chauvetlighting.com
UNITED KINGDOM AND IRELAND - Chauvet Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: [phone]
Fax: [phone]
Technical Support
Email: [e-mail]
World Wide Web www.chauvetlighting.co.uk
MEXICO - Chauvet Mexico
General Information
Address: Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice: [phone]
Technical Support
Email: [e-mail]
World Wide Web www.chauvet.com.mx
Outside the U.S., United Kingdom, Ireland, or Mexico, contact your dealer. Follow their
instructions to request support or to return a product. Visit our website for contact details.