User's Manual

TROUBLESHOOTING

If you are experiencing phantom alarms (if the alarm

sounds when no one is walking through the system),

check the following:

1. Is someone carrying tagged merchandise

near the system? Are there tags or tagged

merchandise within three feet of the system?

Check behind checkout counters, inside

boxes, etc.

2. Look for coiled wire or cords near the

system (carpet shampooers, extension

cords, etc.).

3. Check all handrails and display racks in the

vicinity to ensure that they are not loose, or

touching the pedestals. Replace or tighten as

necessary. Door handles and cart guards should be insulated from the door frame by inserting rubber

gaskets. If there is an excessively loose or rickety display nearby, move it away from the system.

4. If phantoms continue, turn the system off for up to one hour and then turn it on again. This should allow

any interference to clear.

5. Look to see if another appliance is plugged into the same outlet as the sensing system. If so, unplug the

appliance.

PHANTOM ALARMS | DEACTIVATION UNITS | POS AREA | OMNI TOOL

PHANTOM ALARMS

DEACTIVATION UNITS

If you are experiencing problems when testing deactivation units, check

the following before calling for service:

1. Make sure the deactivation unit is plugged in.

2. Look to see if any items are placed on top of the chassis (box that

supplies power for the deactivation unit). This unit requires a

minimum of three inches of clearance to maintain air flow for

ventilation.

3. Check for tags or tagged merchandise that may be placed within

three feet of the deactivation unit.

4. Scan the area between the Counterpoint Pad or scanner and

counter top for metal items such as paper clips or coins.