User's Manual

TROUBLESHOOTING
16
If you experience system failure or have new equipment installed near or
around the point of sale or sensing system, contact Checkpoint’s Service
Department.
The detacher unit should be kept at least three feet away from any electric
register that uses a computer diskette or digital tape. If you have difficulty
removing a hard tag from a garment, lightly rap the dome of the tag on the
counter and try to remove the tag again.
POS AREA
OMNI TOOL
If you are experiencing problems when using the OMNI tool, check the
following:
1. If the portable verifier gives off an erratic alarm, move at least three
feet from the sensing pedestals and try again. Replace the battery if the
erratic alarm continues.
2. If the unit does not give off any alarm, recharge the battery by returning
the OMNI to its charging cradle.
If problems persist, contact Checkpoint’s Customer Service Department at [phone].