User's Manual

ALARM LOG

RECORDING ALARMS | USING THE ALARM LOG | WHAT TO RECORD

• Choose a log sheet format that serves your needs. Alarm log sample master sheets are provided in the

Checkpoint welcome package. You may use these to make copies of the preferred alarm log format. These

formats may be adapted to suit the needs of your store.

• Record every alarm, completing all information

RECORDING ALARMS

Users should keep a written record of every alarm, regardless of its cause. Alarms may be caused by interference

within the system (phantoms), tags that have not been detuned, deactivated, or removed, or when a shoplifter is

attempting to remove merchandise. The Alarm Log Sheets demonstrate how well the system is working, in addition

to providing alarm patterns that help management design the most beneficial inventory control program for your

store. Store management will decide whether to keep the log, and what information is to be listed.

USING THE ALARM LOG

Store management will probably decide what to record. Listed below are a few suggestions:

• Results of test

• Date of alarm

• Time of alarm

• Type of alarm (R/U/P):

R: Real alarm (shoplifting attempt)

U: Unintentional alarm (electronic door opening card, failure of cashier to remove, detune, or

deactivate tag)

P: Phantom alarm for no apparent reason. If so, record if system was turned off afterward

• Merchandise recovered, if applicable

• Value of merchandise recovered, if applicable

• Name of store employee who handled alarm situation

• Description of alarm response, additional comments

• Date and reason Checkpoint Service Department was called

WHAT TO RECORD