User's Manual

• Your system should be tested each morning to ensure full functionality.
• These tests should be carried out prior to store opening.
• The store manager is ultimately responsible for the test.
The following are possible problems that could occur, some of which could be rectified
without the attendance of a Checkpoint engineer.
Problem Resolution
Systemis
alarming
continually
Check for the following:
1. Tagged articles are not within 6 feet of the antenna.
2. Metallic objects are not within 6 feet of the antenna.
3. Are any cables running nearby?
4. There are no faulty lights in the area.
5. Check for damage to the antenna.
*InextremecasesONLYtheantennaconcernedcanbedisabledand
aCheckpointengineercalled.
Systemis
alarming
intermittently
Trytologthetime/dateofeachalarmtoseeifa patternisestablished.
Check for the following:
1. Tagged articles are not within 6 feet of the antenna.
2. Metallic objects are not within 6 feet of the antenna.
3. Are there cables running nearby?
4. There are no faulty lights in the area.
5. Check for damage to the antenna.
*Call for a Checkpoint engineer if required.
Deactivation
unitis
malfunctioning
Checkforthefollowing:
1. Checkthatitemsarebeingdeactivatedwithinthedeactivation
rangestipulated.
2. Checkthatthedeactivationunitisswitchedon,thereshouldbe
agreenilluminatedlightonthebox.
3. Checkthatthedeactivationunitcablesaresecurelyinplace.
4. Makesurethatyoudonothaveanytagsintheareaofthe
deactivation.
5. TestthedeactivatorwiththeOmni(ifapplicable)ortesttag.
*Call for a Checkpoint engineer if required.
10
TroubleshootingGuide