Warranty

25
Owner Assistance
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE — Discuss your concern with a member
of dealer management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service, or parts manager,
contact the owner of the dealer facility or
the General Manager.
STEP TWO — If after contacting a member of
dealer management, it appears your concern cannot be
resolved by the dealer without further help contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. (In Canada, contact GM of Canada
Central Office in Oshawa by calling 1-800-263-3777:
English, or 1-800-263-7854: French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
above the left top of the instrument panel and visible
through the windshield.)
Dealer name and location
Vehicle’s delivery date and present mileage
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One first if you have
a concern.