IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains Owner Assistance Information and GM’s Participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering to purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from General Motors. © Chevrolet Motor Division, General Motors Corporation. All rights reserved.
2003 Chevrolet Tracker Warranty and Owner Assistance Information An Important Message to Chevrolet Tracker Owners... ........................................................1 Chevrolet’s Commitment to You ..........................1 Vehicle Operation and Care ................................1 Maintenance Records ........................................1 Owner Assistance .............................................2 GM Participation in an Alternative Dispute Resolution Program ..............................
An Important Message to Chevrolet Tracker Owners... Chevrolet’s Commitment to You Maintenance Records We are committed to assure your satisfaction with your new Chevrolet. Retain receipts covering performance of regular maintenance. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship.
Owner Assistance Your Chevrolet dealer is best equipped to provide all your service needs. Should you ever encounter a problem during or after the limited warranty period that is not resolved, talk to a member of dealer management. Under certain circumstances, General Motors and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case by case basis.
Warranty Coverage at a Glance The 2003 warranty coverages are summarized below. Please read General Motors Corporation New Vehicle Limited Warranty on page 5, Things You Should Know About the New Vehicle Limited Warranty on page 10, and Emission Control Systems Warranties on page 16 for complete details.
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General Motors Corporation New Vehicle Limited Warranty General Motors Corporation will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Tire Coverage Towing The tires supplied with your vehicle are covered against defects in material or workmanship under the bumper-to-bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the bumper-to-bumper coverage period. Towing is covered to the nearest Chevrolet dealer facility if your vehicle cannot be driven because of a warranted defect.
What Is Not Covered Tire Damage or Wear Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning (as when stuck in mud or snow), tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.
Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products Damage caused by airborne fallout (chemicals, tree sap, etc.), stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things You Should Know About the New Vehicle Limited Warranty on page 10.
Extra Expenses Economic loss or extra expense is not covered. Examples include: • • • • • • • Loss of vehicle use Inconvenience Storage Payment for loss of time or pay Vehicle rental expense Lodging, meals, or other travel costs State or local taxes required on warranty repairs Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, General Motors may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX™ Diesel Engine Components The complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 3 years or 36,000 miles, whichever comes first. No deductible applies during this coverage period. The engine parts listed below continue to be covered (subject to a $100 deductible) for 5 years or 100,000 miles, whichever comes first.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on your vehicle. This damage can take two forms: blotchy, ringlet-shape discolorations, and small irregular dark spots etched into the paint surface. Mileage Extensions: Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the dealer facility.
Warranty Service — United States and Canada Touring Owner Service — Foreign Countries For your records, the servicing dealer should provide a copy of the warranty repair order listing all warranty repairs performed. Your selling dealership has made a large investment to ensure that they have the proper tools, training, and parts inventory to make any necessary warranty repairs should they be required during the warranty period. We ask that you return to your selling dealer for warranty repairs.
Warranty Service — Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are detected and corrected at the factory during the inspection process. In addition, dealers are obligated to inspect each vehicle before delivery.
Emission Control Systems Warranties This section outlines the emission warranties that General Motors provides for your vehicle in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emissions parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
1. Federal Emission Control Systems Emission Performance Warranty Emission Defect Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
2. California Emission Control Warranty This section outlines the emission warranties that General Motors provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
General Motors Warranty Coverage • For trucks with light duty or medium duty emissions: − For 3 years or 50,000 miles, whichever comes first: If your vehicle fails a smog check inspection, GM will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your vehicle emission control system performance warranty. If any emission related part on your vehicle is defective, GM will repair or replace it. This is your short-term emission defects warranty.
Owner’s Warranty Responsibilities: What Is Covered As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner’s manual. GM recommends that you retain all maintenance receipts for your vehicle, but GM cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance.
3. Emission Warranty Parts List The parts that may affect your vehicles emissions are on the following pages. The emission parts covered under emission warranties are as follows: • Federal Coverage – 2 years/24,000 miles, whichever comes first. (GM extends this coverage through the New Vehicle Limited Warranty period.) • California Coverage – 3 years/50,000 miles, whichever comes first.
Transmission Controls and Torque Management Manual Transmission Clutch Switch Torque Converter Clutch Switch Torque Converter Clutch Solenoids Transmission Control Module ** Transmission Gear Selection Switch (Diesel) Transmission Internal Mode Switch Transmission Speed Sensors Fuel Management System Common Rail Assembly (6.6L DURAMAX™ Diesel) * Diesel Fuel Injection Pump * Diesel Fuel Injection Pump Timing Adjust Diesel Fuel Injector Control Module – EDU (6.
Ignition System Camshaft Position Sensor(s) Crankshaft Position Sensor(s) Distributor * Distributor Cap Distributor Pick Up Coil Distributor Rotor Glow Plug(s) (Diesel) Glow Plug Controller (Diesel) Glow Plug Relay (Diesel) Ignition Coil(s) Ignition Control Module Ignition Timing Adjustment Knock Sensor Spark Plug Wires Spark Plugs Catalytic Converter System Catalytic Converter(s) and Muffler if attached as assembly ** Exhaust Manifold (7/70 Only Cadillac 4.6L, Aurora 4.0L, C/K Truck <14,000 GVWR 8.
Fuel Tank Filler Pipe (with restrictor) Fuel Tank(s) * Fuel Tank Vacuum or Pressure Sensor Miscellaneous Items Used with Above Components are Covered Belts Boots Clamps Connectors Ducts Fittings Gaskets Grommets Hoses Housings Mounting Hardware Pipes Pulleys Sealing Devices Springs Tubes Wiring * 7 years/70,000 miles, whichever comes first, California emission coverage. ** 8 years/80,000 miles, whichever comes first, Federal emission coverage.
4. Things You Should Know About the Emission Control Systems Warranties Replacement Parts The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. GM will not deny warranty coverage solely on the absence of maintenance records. However, GM may deny a warranty claim if a failure to perform scheduled maintenance resulted in the failure of a warranty part.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days.
Chevrolet Courtesy Transportation During the Bumper-to-Bumper warranty coverage period, interim transportation may be available under the Chevrolet Courtesy Transportation Program. Please consult your dealer for details. State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state.
NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS: General Motors Corporation P.0. Box 33170 Detroit, MI 48232-5170 Fax Number: (313) 381-2617 When you make an inquiry, you will need to give the year, model and mileage of your vehicle and your Vehicle Identification Number (VIN). Special Policy Adjustment Programs Beyond the Warranty Period Chevrolet is proud of the protection afforded by its warranty coverages.
Canada Customer Assistance Centre, 163-005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 31 Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910, Mexico D.F.
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