IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2004 Chevrolet Motor Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
2005 Chevrolet Warranty and Owner Assistance Information An Important Message to Chevrolet Owners... ......1 Chevrolet’s Commitment to You ..........................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Service – United States and Canada ......1 Warranty Coverage at a Glance ...........................2 New Vehicle Limited Warranty ............................
2005 Chevrolet Warranty and Owner Assistance Information Owner Assistance .............................................26 Customer Satisfaction Procedure .......................26 State Warranty Enforcement Laws .....................27 Assistance For Text Telephone (TTY) Users .......27 Chevrolet Roadside Assistance ..........................28 Chevrolet Courtesy Transportation ......................28 Warranty Information for California Only ..............
An Important Message to Chevrolet Owners... Chevrolet’s Commitment to You We are committed to assuring your satisfaction with your new Chevrolet. Your Chevrolet dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance Your Chevrolet dealer is best equipped to provide all of your service needs.
Warranty Coverage at a Glance The warranty coverages are summarized below. New Vehicle Limited Warranty Bumper-to-Bumper (Includes Tires) • Coverage is for the first 3 years or 36,000 miles, whichever comes first. Sheet Metal • Corrosion coverage is for the first 3 years or • 2 36,000 miles, whichever comes first. Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first. 6.
Federal • Gasoline Engines − Defects and performance for cars and light duty truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Tire Coverage The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period. Following expiration of the Bumper-to-Bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for specific details.
Towing What Is Not Covered Towing is covered to the nearest Chevrolet dealer if your vehicle cannot be driven because of a warranted defect. Tire Damage or Wear ® 6.6L DURAMAX Diesel Engine Coverage For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section is covered for 5 years or 100,000 miles, whichever comes first. A $100.
Damage Due to Accident, Misuse, or Alteration Damage caused as the result of any of the following is not covered: • Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle • Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual. • Alteration or modification to the vehicle including the body, chassis, or components after final assembly by GM.
• • • • • Coolants and Fluids Wiper Inserts Limited Slip Rear Axle Service Tire Rotation Wheel Alignment/Balance ** are covered only when replacement or repair is the result of a defect in material or workmanship. * Consumable battery covered up to 12 months only. ** Maintenance items after 7,500 miles. Extra Expenses Economic loss or extra expense is not covered.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX® Diesel Engine Components For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 3 years or 36,000 miles, whichever comes first. No deductible applies during this coverage period. The engine parts listed next continue to be covered, subject to a $100.00 deductible, for 5 years or 100,000 miles, whichever comes first.
Vehicle Operation and Care Considering the investment you have made in your Chevrolet, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual. If you have questions on how to keep your vehicle in good working condition, see your Chevrolet dealer, the place many customers choose to have their maintenance work done. You can rely on your Chevrolet dealer to use the proper parts and repair practices.
Warranty Coverage – Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Warranty Service – Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Federal Emission Control System Warranty Federal Warranty Coverage • Car and Light Duty Truck equipped with Car and Light Duty Gasoline Engines − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter or vehicle, powertrain, control module, whichever comes first. • Light Duty Truck equipped with Heavy Duty Gasoline Engine − 5 years or 50,000 miles, whichever comes first. • Light Duty Truck equipped with Heavy Duty Diesel Engine − 5 years or 50,000 miles, whichever comes first.
GM warrants that your dealer will replace, repair, or adjust to GM specifications, at no charge to you, any of the parts listed under the “Emission Warranty Parts List” later in this section which may be necessary to conform to the applicable emission standards. Non-GM parts labeled “Certified to EPA Standards” are covered by the Federal Emission Performance Warranty.
California Emission Defect and Emission Performance Warranty Coverage • For cars and trucks with light duty or medium duty emissions: • • 18 For 3 years or 50,000 miles, whichever comes first: − If your vehicle fails a smog check inspection, GM will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your Emission Control System Performance Warranty. − If any emission related part on your vehicle is defective, GM will repair or replace it.
Owner’s Warranty Responsibilities Emission Warranty Parts List As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual. GM recommends that you retain all maintenance receipts for your vehicle, but GM cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. The emission parts listed here are covered under the Emission Control System Warranty.
Powertrain Control System Vehicle Control Module (VCM) ** Barometric Pressure Sensor Vehicle Speed Sensor Brake Switch Transmission Controls and Torque Management Camshaft Position Actuator Assembly * Manual Transmission Clutch Switch Camshaft Position Actuator Valve Park/Neutral Switch Coolant Fan Control Relay Torque Converter Clutch Solenoids Coolant Level Sensor Torque Converter Clutch Switch Data Link Connector Transmission Control Module ** Electronic Throttle Control (ETC) Motor Tran
Intake Manifold Tuning Valve Direct Fuel Injector Assembly (6.6L DURAMAX® Diesel) * Intake Manifold Tuning Valve Relay Function Block (6.6L DURAMAX® Diesel) Fuel Injector Intake Manifold Gasket 3.4L U-Van, 3.1L LG8, and DURAMAX® Diesel * Fuel Pressure Regulator Supercharger Assembly * Throttle Body * Fuel Rail Assembly * ® Fuel Rail Pressure Sensor (6.
Glow Plug Controller (Diesel) PCV Oil Separator Glow Plug Relay (Diesel) PCV Valve Ignition Coil(s) Exhaust Gas Recirculation System Ignition Control Module EGR Feed and Delivery Pipes or Cast-in Passages Ignition Timing Adjustment EGR Valve Knock Sensor EGR Valve Cooler (6.6L DURAMAX® Diesel) Spark Plug Wires Spark Plugs EGR Vacuum Pump Assembly (6.
Fuel Tank(s) * Ducts Fuel Tank Vacuum or Pressure Sensor Fittings Hybrid Gaskets ABS Control Module ** (On Hybrid vehicles only) Grommets Auxiliary Transmission Pump, Relay, and Circuit Hoses Battery Pack Current Sensor and Circuit Housings Battery Pack 12V Modules (3) Mounting Hardware Brake Pedal Switch (PCM ZAB Switch) Pipes Energy Storage Control Module ** Pulleys GMLAN (CAN) Communications Circuit Sealing Devices Hood Ajar Switch and Circuit Springs Hybrid Control Module ** Tubes
Replacement Parts Maintenance and Repairs The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. GM will not deny warranty coverage solely on the absence of maintenance records. However, GM may deny a warranty claim if a failure to perform scheduled maintenance resulted in the failure of a warranty part.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days.
Chevrolet Roadside Assistance Chevrolet is proud to offer the response, security, and convenience of Chevrolet’s 24-hour Roadside Assistance Program. Refer to your owner manual for details, or consult your dealer. The Chevrolet Roadside Assistance Center can be reached by calling 1-800-CHEV-USA (243-8872). This program is not available in Puerto Rico or the U.S. Virgin Islands.
• The same nonconformity has been subject to repair four or more times by GM or its agents AND the buyer has notified GM of the need for the repair of the nonconformity. • The vehicle is out of service by reason of repair nonconformities by GM or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer. NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS: General Motors Corporation P.O.
Customer Assistance Offices Chevrolet encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Chevrolet, refer to the address below. United States Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 www.Chevrolet.
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