IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2007 Chevrolet Motor Division, General Motors Corporation. All rights reserved. Printed in the U.S.A.
2008 Chevrolet Limited Warranty and Owner Assistance Information An Important Message to Chevrolet Owners... ......1 Chevrolet’s Commitment to You ..........................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Service — United States and Canada ..................................................1 Warranty Coverage at a Glance ...........................
2008 Chevrolet Limited Warranty and Owner Assistance Information Emission Control Systems Warranty ..................18 What Is Covered .............................................18 How to Determine the Applicable Emissions Control System Warranty ...............................18 Federal Emission Control System Warranty .........18 California Emission Control System Warranty .....................................................20 Emission Warranty Parts List ............................
An Important Message to Chevrolet Owners... Chevrolet’s Commitment to You We are committed to assuring your satisfaction with your new Chevrolet. Your Chevrolet dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance Your Chevrolet dealer is best equipped to provide all of your service needs.
Warranty Coverage at a Glance The warranty coverages are summarized below. New Vehicle Limited Warranty Bumper-to-Bumper (Includes Tires) • Coverage is for the first 3 years or 36,000 miles, whichever comes first. Powertrain • Coverage is for 5 years or 100,000 miles, whichever comes first. Sheet Metal • Corrosion coverage is for the first 3 years • 2 or 36,000 miles, whichever comes first. Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first. 6.
− Defects and performance for heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. • 6.6L DURAMAX® Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first. California • Gasoline Engines − Defects and performance for cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Powertrain Coverage Tire Coverage The powertrain is covered for 5 years or 100,000 miles, whichever comes first, except for other coverages listed here under “What is Covered” and those items listed under “What is Not Covered” later in this section. The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period.
GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only. GM Licensed Accessories are covered under the accessory-specific manufacturer’s warranty and are not warranted by GM or its dealers.
What Is Not Covered Tire Damage or Wear Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.
Damage or Corrosion Due to Environment, Chemical Treatments, and/or Aftermarket Products Damage caused by airborne fallout, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things You Should Know About the New Vehicle Limited Warranty on page 12 for more details.
• • • • • • Filters Keyless Entry Batteries * Limited Slip Rear Axle Service Tire Rotation Wheel Alignment/Balance ** Wiper Inserts are covered only when replacement or repair is the result of a defect in material or workmanship. * Consumable battery covered up to 12 months only. ** Maintenance items after 7,500 miles. Extra Expenses Economic loss or extra expense is not covered.
Hybrid Specific Warranty For vehicles sold in the United States, in addition to the Bumper-to-Bumper Coverage described previously, General Motors will warrant certain Hybrid components for each 2008 Chevrolet Tahoe Two-mode Hybrid and Chevrolet Malibu Hybrid (hereafter referred to as Hybrid) for 8 years or 100,000 miles (160 000 kilometres), whichever comes first, from the original in-service date of the vehicle, against warrantable repairs to the specific Hybrid components of the vehicle.
Malibu Hybrid Coverage Other Hybrid Components Hybrid Components Battery pack, 300v cables, Drive Motor/Generator Control Module (DMCM), and Accessory Power Module. The energy storage control module and components including the Hybrid NiMh batteries, Hybrid battery disconnect, and Hybrid battery cooling fan.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs — Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX® Diesel Engine Components For trucks equipped with a 6.6L Duramax® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 5 years or 100,000 miles, whichever comes first.
After-Manufacture “Rustproofing” Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products. Application of after-manufacture rustproofing products may create an environment which reduces the corrosion resistance built into your vehicle.
Although no defect in the factory applied paint causes this, Chevrolet will repair, at no charge to the owner, the painted surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles of purchase, whichever comes first. Warranty Coverage — Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service.
Warranty Service — Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
• Light Duty Truck equipped with Heavy Duty Diesel Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. − 5 years or 50,000 miles, whichever comes first. Federal Emission Defect Warranty GM warrants to the owner the following: • The vehicle was designed, equipped, and built so as to conform at the time of sale with the applicable regulations of the Federal Environmental Protection Agency (EPA).
California Emission Control System Warranty This section outlines the emission warranty that GM provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
California Emission Defect and Emission Performance Warranty Coverage • For 8 years or 100,000 miles, whichever comes first for California Low Emission Vehicle 2 (LEV2) vehicles equipped with option code NUA: − If an emission related part listed in this booklet specially noted with 7 years/70,000 miles or 8 years/80,000 miles is defective, GM will repair or replace it. This is your Long-term Emission Control System Defect Warranty.
Owner’s Warranty Responsibilities Emission Warranty Parts List As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual. GM recommends that you retain all maintenance receipts for your vehicle, but GM cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. The emission parts listed here are covered under the Emission Control System Warranty.
Powertrain Control System Throttle Position Sensor ABS Control Module ** Throttle Position Switch Camshaft Position Actuator * Vehicle Control Module (VCM) ** Camshaft Position Actuator Valve Vehicle Speed Sensor Coolant Level Sensor Wheel Speed Sensor Data Link Connector Transmission Controls and Torque Management Electronic Throttle Control (ETC) Motor GMLAN (CAN) Communications Circuit Engine Control Module (ECM) ** Manual Transmission Clutch Switch Engine Coolant Temperature Sensor Park
Air Intake Ducts Fuel Management System ® Common Rail Assembly (6.6L DURAMAX Diesel) * Charge Air Control Actuator Diesel Fuel Injection Pump * Charge Air Control Solenoid Valve Diesel Fuel Injection Pump Timing Adjust Charge Air Control Valve Diesel Fuel Injector Control Module – EDU (6.6L DURAMAX® Diesel) * Charge Air Cooler * Diesel Fuel Temperature Sensor Idle Air Control Valve Direct Fuel Injector Assembly (6.
Turbocharger Oil Separator Catalytic Converter System Turbocharger Thermo Purge Switch Catalytic Converter(s) and Muffler if attached as assembly ** Vacuum Pump (6.6L DURAMAX® Diesel) Ignition System Camshaft Position Sensor(s) Crankshaft Position Sensor(s) Distributor Distributor Cap Distributor Pick Up Coil Distributor Rotor Glow Plug(s) (Diesel) Diesel Exhaust Temperature and Pressure Sensors Diesel Particulate Filter (DPF) * Exhaust Manifold (7/70 Only Corvette 7.
Exhaust Gas Recirculation System Hybrid EGR Feed and Delivery Pipes or Cast-in Passages Auxiliary Transmission Fluid Pump EGR Valve Battery Cooling Fan ® EGR Valve Cooler (6.6L DURAMAX Diesel) * Battery Pack Control Module (BPCM) * EGR Vacuum Pump Assembly (6.
Miscellaneous Items Used with Above Components are Covered Springs Belts Wiring Boots Parts specified in your maintenance schedule that require scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will be covered under the Emission Control System Warranty.
Replacement Parts Maintenance and Repairs The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. GM will not deny warranty coverage solely on the absence of maintenance records. However, GM may deny a warranty claim if a failure to perform scheduled maintenance resulted in the failure of a warranty part.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
Chevrolet Roadside Assistance Chevrolet is proud to offer the response, security, and convenience of Chevrolet’s 24-hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Chevrolet Roadside Assistance Center can be reached by calling 1-800-CHEV-USA (243-8872). Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty.
• The vehicle is out of service by reason of repair nonconformities by GM or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer. NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS: General Motors Corporation P.O. Box 33170 Detroit, MI 48232-5170 Fax Number: 1-866-962-2868 When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN.
Canada The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 The Online Owner Center allows you to: Mexico, Central America, and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col.
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