IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2010 Chevrolet Motor Division, General Motors LLC. All rights reserved. Printed in the U.S.A.
2010 Chevrolet Limited Warranty and Owner Assistance Information Important Message to Owners... . . . . . . . . . . . . . . . . . . . . . . . 1 GM's Commitment . . . . . . . . . . . . 1 Owner Assistance . . . . . . . . . . . . 1 GM Participation in an Alternative Dispute Resolution Program . . . . . . . . 1 Warranty Service – United States and Canada . . . . . . . . . 1 Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2 New Vehicle Limited Warranty . . . . . . . . . . . . . .
2010 Chevrolet Limited Warranty and Owner Assistance Information Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . What Is Covered . . . . . . . . . . . . . How to Determine the Applicable Emissions Control System Warranty . . . . . . . . . . . . . . . . . . . Federal Emission Control System Warranty . . . . . . . . . . California Emission Control System Warranty . . . . . . . . . Emission Warranty Parts List . . . . . . . . . . . . . . . . . . . . . Replacement Parts . . . . . .
Important Message to Owners... GM's Commitment GM is committed to assuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance The dealer is best equipped to provide all your vehicle's service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management.
2 Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty New Vehicle Limited Warranty For light duty trucks, see How to Determine the Applicable Emissions Control Systems Warranty under Emission Control Systems Warranty on page 19 for more information. Bumper-to-Bumper (Includes Tires) . Coverage is for the first 3 years or 36,000 miles, whichever comes first. Federal . Powertrain .
Warranty Coverage at a Glance California . Gasoline Engines ‐ Defects and performance for cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first. ‐ Specified components for cars or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70,000 miles, whichever comes first. . 6.
4 New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
New Vehicle Limited Warranty Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose.
6 New Vehicle Limited Warranty Tire Coverage The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period. After your New Vehicle Limited Warranty expires, you may still have pro-rated warranty coverage on your original equipment tires by the tire manufacturer.
New Vehicle Limited Warranty Towing What Is Not Covered Damage Due to Bedliners Towing is covered to the nearest Chevrolet dealer if your vehicle cannot be driven because of a warranted defect. Tire and Wheel Damage or Wear Owners of trucks with a bedliner, whether after-market or factory installed, should expect that with normal operation the bedliner will move. This movement may cause finish damage and/or squeaks and rattles.
8 . New Vehicle Limited Warranty Alteration, modification, or tampering to the vehicle, including, but not limited to the body, chassis, powertrain, driveline, or other components after final assembly by GM. . Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined. . Installation of non-GM (General Motors) parts . Water or fluid contamination .
New Vehicle Limited Warranty Please refer to your Owner Manual under “Fuel”, for additional recommendations, including the use of TOP TIER Detergent Gasoline. Additional information can also be found at: www.toptiergas.com/ index.html. Damage Due to Impact, Use, or the Environment Windshield or glass cracks, chips or scratches due to impact are not covered. Windshield cracks will be covered for the first 12 months, regardless of mileage if caused by defects in material or workmanship.
10 New Vehicle Limited Warranty Extra Expenses Economic loss or extra expense is not covered. Examples include: . Inconvenience . Lodging, meals, or other travel costs . Loss of vehicle use . Payment for loss of time or pay . State or local taxes required on warranty repairs . Storage Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
New Vehicle Limited Warranty For vehicles sold in Canada, in addition to the Base Warranty Coverage described in the GM Canadian Limited Warranty, Maintenance and Owner Assistance booklet, General Motors of Canada Limited will warrant certain Hybrid components for each Chevrolet Tahoe Two‐mode Hybrid, Chevrolet Silverado Two‐mode Hybrid,and Chevrolet Malibu Hybrid (hereafter referred to as Hybrid) for 8 years or 160,000 kilometers (100,000 miles), whichever comes first, from the original in‐service date of
12 New Vehicle Limited Warranty Starter Generator Unit Other Hybrid Components Maintenance The starter generator unit, starter generator control module, starter generator control module coolant pump, and 3-phase cable assembly. Hybrid Battery As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual.
Things to Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
14 . . Things to Know About the New Vehicle Limited Warranty Glow Plug Control System: control/glow plug assembly, glow plugs, cold advance relay, and Engine Control Module (ECM) Fuel injection control module, integral oil cooler, transmission adapter plate, left and right common fuel rails, fuel filter assembly, fuel temperature sensor, and function block Important: Some of these components may also be covered by the Emission Warranty. See Emission Warranty Parts List on page 24 for details.
Things to Know About the New Vehicle Limited Warranty Paint, Trim, and Appearance Items Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner manual has instructions regarding the care of these items. Vehicle Operation and Care Considering the investment you have made in your Chevrolet, we know you will want to operate and maintain it properly.
16 Things to Know About the New Vehicle Limited Warranty Warranty Coverage – Extensions Time Extensions : The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Things to Know About the New Vehicle Limited Warranty Warranty Service – Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
18 Things to Know About the New Vehicle Limited Warranty Pre-Delivery Service Production Changes Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
20 . Emission Control Systems Warranty Light Duty Truck equipped with Heavy Duty Diesel Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. ‐ 5 years or 50,000 miles, whichever comes first. Federal Emission Defect Warranty GM warrants to the owner the following: . The vehicle was designed, equipped, and built so as to conform at the time of sale with applicable regulations of the Federal Environmental Protection Agency (EPA). .
Emission Control Systems Warranty California Emission Control System Warranty This section outlines the emission warranty that GM provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
22 Emission Control Systems Warranty California Emission Defect and Emission Performance Warranty Coverage . For 3 years or 50,000 miles (5 years or 50,000 miles for Duramax Diesel), whichever comes first: ‐ If your vehicle fails a smog check inspection, GM will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your Emission Control System Performance Warranty. ‐ If any emission related part on your vehicle is defective, GM will repair or replace it.
Emission Control Systems Warranty * PZEV Hybrid Batteries are covered for 10 years or 150,000 miles, whichever comes first. Any authorized Chevrolet dealer will, as necessary under these warranties, replace, repair, or adjust to GM specifications any genuine GM parts that affect emissions.
24 Emission Warranty Parts List The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained in the Emission Control Systems Warranty on page 19 under “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”. Important: Certain parts may be covered beyond these warranties if shown with asterisk(s) as follows: . . .
Emission Warranty Parts List Transmission Control Module ** Transmission Fluid Temperature Sensor Direct Fuel Injector Assembly (6.6L DURAMAX® Diesel) * Intake Air Heater Fuel Injector 25 Intake Manifold * Transmission Gear Selection Switch (Diesel) Fuel Pressure Regulator Fuel Pressure Sensor Intake Manifold Gasket (7/70 Only 6.6L DURAMAX® Diesel and Impala with 3.5L or 3.
26 Emission Warranty Parts List Ignition Control Module Secondary Air Injection System Knock Sensor Exhaust Manifold with Catalytic Converter attached as assembly * ** Spark Plug Wires Exhaust Manifold Gasket Check Valves Spark Plugs Catalytic Converter System Exhaust Pipes and/or Mufflers (when located between catalytic converters and exhaust manifold) Evaporative Emission Control System (Gasoline Engines) Catalytic Converter(s) and Muffler if attached as assembly * ** Positive Crankcase Venti
Emission Warranty Parts List Hybrid Housings Auxiliary Transmission Fluid Pump * SGCM Coolant Circuit (fan and fan relay and pump) Battery Cooling Fan Starter Generator * Pipes Battery Pack Control Module (BPCM) ** Starter Generator Control Module (SGCM) ** Pulleys Battery Pack Current Sensor Transmission Friction Elements * Brake Pedal Travel Sensor Transmission Substrate Temperature Sensor Drive Motors A and B * Drive Motor A and B Resolvers * Miscellaneous Items Used with Above Components
28 Emission Warranty Parts List Replacement Parts The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
Emission Warranty Parts List This applies to both the Federal Emission Defect Warranty and Federal Emission Performance Warranty. Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. GM will not deny warranty coverage solely on the absence of maintenance records.
30 Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
Customer Satisfaction Procedure The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days.
32 State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws.
Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle's applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
34 Special Coverage Adjustment Programs Beyond the Warranty Period Chevrolet is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Chevrolet will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
Customer Assistance Offices Chevrolet encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Chevrolet, refer to the address below. United States Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 www.Chevrolet.com 1-800-222-1020 1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-243-8872 From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S.
36 Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Chevrolet Customer Assistance Center is: 1-800-833-2438 in the United States 1-800-263-3830 in Canada The TTY for the Chevrolet Roadside Assistance Center is: 1-888-889-2438 in the U.S.
Online Owner Center Information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty information, and more . Online service and maintenance records . Find Chevrolet dealers for service nationwide . Exclusive privileges and offers . Recall notices for your specific vehicle . OnStar® and GM Cardmember Services Earnings summaries Other Helpful Links: Chevrolet — www.chevrolet.com Chevrolet Merchandise — www.chevymall.
38 Roadside Assistance Program Chevrolet is proud to offer the response, security, and convenience of Chevrolet's 24-hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Chevrolet Roadside Assistance Center can be reached by calling 1-800-CHEV-USA (243-8872). Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty.
Courtesy Transportation Program If your vehicle requires warranty repairs during the 5 year/ 100,000 mile (8 year/100,000 miles) for the Tahoe Hybrid, Silverado Hybrid, and the Malibu Hybrid) coverage period, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details.
40 2 NOTES
41 2 NOTES
42 2 NOTES
43 2 NOTES
44 2 NOTES