Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (1,1) IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (2,1) Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2010 Chevrolet Motor Division, General Motors LLC. All rights reserved. Printed in the U.S.A.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (3,1) 2011 Chevrolet Limited Warranty and Owner Assistance Information Important Message to Owners... . . . . . . . . . . . . . . . . . . . . . . . 1 GM's Commitment . . . . . . . . . . . . . . 1 Owner Assistance . . . . . . . . . . . . . . . 1 GM Participation in an Alternative Dispute Resolution Program . . . . . . . . . . . 1 Warranty Service – United States and Canada . . . . . . . . . . . .
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (4,1) 2011 Chevrolet Limited Warranty and Owner Assistance Information Warranty Service – Foreign Countries . . . . . . . . . . . . . . . . . . . . . 20 Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 20 Recreation Vehicle and Special Body or Equipment Alterations . . . . . . . . 20 Pre-Delivery Service . . . . . . . . . . . 21 Production Changes . . . . . . . . . . .
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (1,1) Important Message to Owners... GM's Commitment Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 2 Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty New Vehicle Limited Warranty For light duty trucks, see How to Determine the Applicable Emissions Control Systems Warranty under Emission Control Systems Warranty on page 22 for more information. Bumper-to-Bumper (Includes Tires) . Coverage is for the first 3 years or 36,000 miles, whichever comes first.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (3,1) Warranty Coverage at a Glance California . Gasoline Engines ‐ Defects and performance for cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 4 Black plate (4,1) New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (5,1) New Vehicle Limited Warranty Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 6 Black plate (6,1) New Vehicle Limited Warranty Tire Coverage The tires supplied with your vehicle are covered by General Motors against defects in material or workmanship under the bumper-to-bumper warranty coverage.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (7,1) New Vehicle Limited Warranty Examples: Miles Coverage 6,000 100% 12,000 100% 12,001 67% 18,000 55.25% 24,000 43.5% 30,000 31.75% 36,000 20% 48,000 20% Buick and Cadillac (0% Chevrolet and GMC) This schedule applies to the price of the tires only. GM will cover 100% of the cost to mount and balance the tires replaced under warranty for the full bumper-to-bumper warranty period.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 8 Black plate (8,1) New Vehicle Limited Warranty Tire Companies Company Website Toll-Free Number Bridgestone/Firestone www.bridgestonetire.com 1-800-356-4644 Continental/General www.generaltire.com www.continentaltire.com 1-800-847-3349 1-800-847-3349 Goodyear/Dunlop www.goodyeartires.com www.dunloptires.com 1-800-321-2136 Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435 Hankook www.hankooktireusa.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (9,1) New Vehicle Limited Warranty business, loss of goodwill, loss of reputation, punitive or any other damage, cost or loss of any kind.* *Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 10 Black plate (10,1) New Vehicle Limited Warranty 6.6L DURAMAX® Diesel Engine Coverage For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. For additional information, refer to Things to Know About the New Vehicle Limited Warranty on page 16.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (11,1) New Vehicle Limited Warranty . Installation of non-GM (General Motors) parts . Water or fluid contamination . Damage resulting from hail, floods, windstorms, lightning and other environmental conditions . Alteration of glass parts by application of tinting films Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or otherwise considered a total loss.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 12 Black plate (12,1) New Vehicle Limited Warranty Damage Due to Impact, Use, or the Environment Windshield or glass cracks, chips or scratches due to impact are not covered. Windshield cracks will be covered for the first 12 months, regardless of mileage if caused by defects in material or workmanship.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (13,1) New Vehicle Limited Warranty Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state. GM does not authorize any person to create for it any other obligation or liability in connection with these vehicles.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 14 Black plate (14,1) New Vehicle Limited Warranty 160 000 kilometers (100,000 miles) term. No deductibles are associated with this Hybrid warranty. This Hybrid warranty is in addition to the express conditions and warranties described previously. The coverage and benefits described under “New Vehicle Limited Warranty” are not extended or altered because of this special Hybrid Component Warranty.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (15,1) New Vehicle Limited Warranty 15 Other Hybrid Components What is Not Covered Maintenance Hybrid Battery In addition to the ”What is Not Covered“ section previously, this Hybrid warranty does not cover the following items: As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 16 Black plate (16,1) Things to Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges Warranty Repairs – Recycled Materials 6.6L DURAMAX® Diesel Engine Components In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (17,1) Things to Know About the New Vehicle Limited Warranty . Diesel Fuel Metering System: injection pump, nozzles, high pressure lines, and high pressure sealing devices . Glow Plug Control System: control/glow plug assembly, glow plugs, cold advance relay, and Engine Control Module (ECM) .
Chevrolet Limited Warranty and Owner Assistance Information - 2011 18 Black plate (18,1) Things to Know About the New Vehicle Limited Warranty Paint, Trim, and Appearance Items Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner manual has instructions regarding the care of these items.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (19,1) Things to Know About the New Vehicle Limited Warranty Warranty Coverage – Extensions Time Extensions : The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 20 Black plate (20,1) Things to Know About the New Vehicle Limited Warranty Warranty Service – Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (21,1) Things to Know About the New Vehicle Limited Warranty Pre-Delivery Service Production Changes Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 22 Black plate (22,1) Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (23,1) Emission Control Systems Warranty . Light Duty Truck equipped with Heavy Duty Diesel Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. ‐ 5 years or 50,000 miles, whichever comes first. Federal Emission Defect Warranty GM warrants to the owner the following: .
Chevrolet Limited Warranty and Owner Assistance Information - 2011 24 Black plate (24,1) Emission Control Systems Warranty California Emission Control System Warranty This section outlines the emission warranty that GM provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (25,1) Emission Control Systems Warranty California Emission Defect and Emission Performance Warranty Coverage . For 3 years or 50,000 miles (5 years or 50,000 miles for Duramax Diesel), whichever comes first: ‐ If your vehicle fails a smog check inspection, GM will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your Emission Control System Performance Warranty.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 26 Black plate (26,1) Emission Control Systems Warranty * PZEV Hybrid Batteries are covered for 10 years or 150,000 miles, whichever comes first. Any authorized Chevrolet dealer will, as necessary under these warranties, replace, repair, or adjust to GM specifications any genuine GM parts that affect emissions.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (27,1) Emission Warranty Parts List The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained in the Emission Control Systems Warranty on page 22 under “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”. Important: Certain parts may be covered beyond these warranties if shown with asterisk(s) as follows: . .
Chevrolet Limited Warranty and Owner Assistance Information - 2011 28 Black plate (28,1) Emission Warranty Parts List Park/Neutral Switch Torque Converter Clutch Solenoids Torque Converter Clutch Switch Diesel Fuel Injector Control Module – EDU (6.6L DURAMAX® Diesel) * Charge Air Control Valve Charge Air Cooler * Charge Air Cooler Fan Transmission Control Module ** Direct Fuel Injector Assembly (6.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (29,1) Emission Warranty Parts List 29 Camshaft Position Sensor(s) Diesel Exhaust Emission Reduction Fluid Tank EGR Valve Cooler (6.6L DURAMAX® Diesel) * Crankshaft Position Sensor(s) Diesel Exhaust NOx Sensors Glow Plug(s) (Diesel) Exhaust Manifold * EGR Vacuum Pump Assembly (6.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 30 Black plate (30,1) Emission Warranty Parts List Hybrid Hybrid Battery Voltage Sensors Housings Auxiliary Transmission Fluid Pump * SGCM Coolant Circuit (fan, fan relay and pump) Mounting Hardware Starter Generator * Pulleys Starter Generator Control Module (SGCM) ** Sealing Devices Transmission Substrate Temperature Sensor Tubes Battery Cooling Fan Battery Pack Control Module (BPCM) ** Battery Pack Current Sensor Brake Ped
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (31,1) Emission Warranty Parts List Replacement Parts The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 32 Black plate (32,1) Emission Warranty Parts List Emission Defect Warranty and Federal Emission Performance Warranty. test or a California smog check test, or at any time you suspect a defect in a part. Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (33,1) Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 34 Black plate (34,1) Customer Satisfaction Procedure The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (35,1) State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 36 Black plate (36,1) Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle's applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (37,1) Special Coverage Adjustment Programs Beyond the Warranty Period Chevrolet is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Chevrolet will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 38 Black plate (38,1) Customer Assistance Offices Chevrolet encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Chevrolet, refer to the address below. United States Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 www.Chevrolet.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (39,1) Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 40 Online Owner Center Chevrolet Owner Center (U.S.) — www.chevyownercenter.com Information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty information, and more Other Helpful Links: Chevrolet − www.chevrolet.com Chevrolet Merchandise — www.chevymall.com Help Center — www.chevrolet.com/ pages/mds/helpcenter/faq.do . FAQ .
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (41,1) Roadside Assistance Program Chevrolet is proud to offer the response, security, and convenience of Chevrolet's 24-hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Chevrolet Roadside Assistance Center can be reached by calling 1-800-CHEV-USA (243-8872).
Chevrolet Limited Warranty and Owner Assistance Information - 2011 42 Courtesy Transportation Program If your vehicle requires warranty repairs during the 5 year/ 100,000 mile (8 year/100,000 miles) for the Tahoe Hybrid, and the Silverado Hybrid vehicles) coverage period, alternate transportation and/ or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available.
Chevrolet Limited Warranty and Owner Assistance Information - 2011 Black plate (43,1) 43 2 NOTES
Chevrolet Limited Warranty and Owner Assistance Information - 2011 44 2 NOTES Black plate (44,1)