Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (1,1) IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (2,1) Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2011 Chevrolet Motor Division, General Motors LLC. All rights reserved. Printed in the U.S.A.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (3,1) 2012 Chevrolet Limited Warranty and Owner Assistance Information Important Message to Owners... . . . . . . . . . . . . . . . . . . . . . . . 1 GM's Commitment . . . . . . . . . . . . . . 1 Owner Assistance . . . . . . . . . . . . . . . 1 GM Participation in an Alternative Dispute Resolution Program . . . 1 Warranty Service – United States, Canada, and Mexico . . . 1 Warranty Coverage at a Glance . . . . . . . . . . . . .
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (4,1) 2012 Chevrolet Limited Warranty and Owner Assistance Information Emission Warranty Parts List . . . . . . . . . . . . . . . . . . . . . 28 Replacement Parts . . . . . . . . . . . . 32 Maintenance and Repairs . . . . . . 33 Claims Procedure . . . . . . . . . . . . . . 33 Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 35 State Warranty Enforcement Laws . . . . . . . . . . .
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (1,1) Important Message to Owners... GM's Commitment GM is committed to ensuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance The dealer is best equipped to provide all your vehicle's service needs.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 2 Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control System Warranty New Vehicle Limited Warranty For light duty trucks, see How to Determine the Applicable Emissions Control Systems Warranty under Emission Control Systems Warranty on page 23 for more information. Bumper-to-Bumper (Includes Tires) . Coverage is for the first 3 years or 36,000 miles, whichever comes first.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (3,1) Warranty Coverage at a Glance California . Gasoline Engines ‐ Defects and performance for cars and trucks with light duty or medium duty emission control systems are covered for the first 3 years or 50,000 miles, whichever comes first.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 4 Black plate (4,1) New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. No Charge What Is Covered Obtaining Repairs Powertrain Component Warranty Coverage Warranty Applies To obtain warranty repairs, take the vehicle to a Chevrolet dealer facility within the warranty period and request the needed repairs.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (5,1) New Vehicle Limited Warranty supercharger. Timing belts are covered until the first scheduled maintenance interval. transaxle. Also covered are any actuators directly connected to the transmission (slave cylinder, etc.). Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant, and heater core.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 6 Black plate (6,1) New Vehicle Limited Warranty Tire Coverage The tires supplied with your vehicle are covered by General Motors against defects in material or workmanship under the bumper-to-bumper warranty coverage. Wear-out is not considered a defect, and it may occur before the vehicle warranty expires. In this case, the owner is responsible to purchase replacement tires, or seek coverage solely from the tire manufacturer.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (7,1) New Vehicle Limited Warranty Examples: Miles Coverage 6,000 100% 12,000 100% 12,001 67% 18,000 55.25% 24,000 43.5% 30,000 31.75% 36,000 20% 48,000 20% Buick and Cadillac (0% Chevrolet and GMC) 7 This schedule applies to the price of the tires only. GM will cover 100% of the cost to mount and balance the tires replaced under warranty for the full bumper-to-bumper warranty period.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 8 Black plate (8,1) New Vehicle Limited Warranty Tire Companies Company Website Toll-Free Number Bridgestone/Firestone www.bridgestonetire.com 1-800-356-4644 Continental/General www.generaltire.com www.continentaltire.com 1-800-847-3349 1-800-847-3349 Goodyear/Dunlop www.goodyeartires.com www.dunloptires.com 1-800-321-2136 Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435 Hankook www.hankooktireusa.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (9,1) New Vehicle Limited Warranty business, loss of goodwill, loss of reputation, punitive or any other damage, cost, or loss of any kind.* *Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 10 Black plate (10,1) New Vehicle Limited Warranty What Is Not Covered breaks resulting from pothole impact, curb impact, or from other objects and tire wear due to misalignment beyond the maintenance period is not covered.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (11,1) New Vehicle Limited Warranty . Installation of non-GM (General Motors) parts . Water or fluid contamination . Damage resulting from hail, floods, windstorms, lightning, and other environmental conditions . Alteration of glass parts by application of tinting films Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or otherwise considered a total loss.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 12 Black plate (12,1) New Vehicle Limited Warranty to the face of a radio or instrument cluster from impact or foreign objects are not covered. . Keyless Entry (or other remote transmitter/receiver batteries)* . Limited Slip Rear Axle Service Economic loss or extra expense is not covered. Maintenance . Tire Rotation Examples include: All vehicles require periodic maintenance.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (13,1) New Vehicle Limited Warranty warranty. Performance of repairs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty. GM shall not be liable for incidental or consequential damages, such as, but not limited to, lost wages or vehicle rental expenses, resulting from breach of this written warranty or any implied warranty.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 14 Black plate (14,1) New Vehicle Limited Warranty What Is Covered Chevrolet Volt Coverage Replace (If Necessary) This Voltec warranty covers repairs to correct any Voltec component defect related to materials or workmanship occurring during the 8 year or 100,000 miles (160 000 kilometers) term for the following: Propulsion Battery Warranty Policy Under warranty, the high voltage battery will be replaced with either a new or factory
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (15,1) New Vehicle Limited Warranty Electric Drive Unit Electric drive unit assembly and internal components, including the auxiliary fluid pump, auxiliary pump controller, and 3-phase cables.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 16 Black plate (16,1) New Vehicle Limited Warranty workmanship occurring during the 8 year or 100,000 miles (160 000 kilometers) term for the following: Brakes Maintenance Brake Modulator Assembly Towing Hybrid battery During the 8 year or 100,000 miles (160 000 kilometers) Hybrid warranty period, towing is covered to the nearest Chevrolet servicing dealer if your vehicle cannot be driven because of a warranted Hybrid specific defe
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (17,1) Things to Know About the New Vehicle Limited Warranty 17 Warranty Repairs – Component Exchanges Warranty Repairs – Recycled Materials 6.6L Duramax Diesel Engine Components In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 18 . .
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (19,1) Things to Know About the New Vehicle Limited Warranty possible. Your owner manual has instructions regarding the care of these items. whether a malfunction is caused by lack of maintenance or a defect in material or workmanship. Vehicle Operation and Care A “Maintenance Record” is provided in the maintenance schedule section of the owner manual for recording services performed.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 20 Black plate (20,1) Things to Know About the New Vehicle Limited Warranty Mileage Extensions: Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the dealer facility. The dealer records this mileage on the first page of this warranty booklet at delivery.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (21,1) Things to Know About the New Vehicle Limited Warranty Additionally, General Motors does not warranty non‐GM parts, calibrations, and/or software modifications.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 22 Black plate (22,1) Things to Know About the New Vehicle Limited Warranty Production Changes GM and GM dealers reserve the right to make changes in vehicles built and/or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (23,1) Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 24 . Black plate (24,1) Emission Control Systems Warranty Light Duty Truck equipped with Heavy Duty Diesel Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. ‐ 5 years or 50,000 miles, whichever comes first. Federal Emission Defect Warranty GM warrants to the owner the following: .
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (25,1) Emission Control Systems Warranty California Emission Control System Warranty This section outlines the emission warranty that GM provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 26 Emission Control Systems Warranty California Emission Defect and Emission Performance Warranty Coverage . For 3 years or 50,000 miles (5 years or 50,000 miles for Duramax Diesel), whichever comes first: ‐ If your vehicle fails a smog check inspection, GM will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your Emission Control System Performance Warranty.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (27,1) Emission Control Systems Warranty * PZEV Hybrid Batteries and Hybrid A/C compressor are covered for 10 years or 150,000 miles, whichever comes first. Any authorized Chevrolet dealer will, as necessary under these warranties, replace, repair, or adjust to GM specifications any genuine GM parts that affect emissions.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 28 Emission Warranty Parts List The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained in the Emission Control Systems Warranty on page 23 under “Federal Emission Control System Warranty” and the “California Emission Control System Warranty.” Important: Certain parts may be covered beyond these warranties if shown with asterisk(s) as follows: . .
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (29,1) Emission Warranty Parts List Vehicle Control Module (VCM) ** Vehicle Speed Sensor Wheel Speed Sensor Transmission Controls and Torque Management GMLAN (CAN) Communications Circuit Transmission Speed Sensor (Input) * Charge Air Control Solenoid Valve Transmission Speed Sensor (Output) Charge Air Cooler * Fuel Management System Diesel Fuel Injection Pump * Charge Air Control Valve Charge Air Cooler Fan Idle Air Contr
Chevrolet Limited Warranty and Owner Assistance Information - 2012 30 Black plate (30,1) Emission Warranty Parts List Glow Plug Controller (Diesel) Exhaust Manifold Gasket Ignition Coil(s) Exhaust Pipes and/or Mufflers (when located between catalytic converters and exhaust manifold) Knock Sensor Spark Plug Wires Evaporative Emission Control System (Gasoline Engines) Canister Canister Purge Solenoid Valve Spark Plugs Positive Crankcase Ventilation (PCV) System Catalytic Converter System Oil Fill
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (31,1) Emission Warranty Parts List Drive Motors * Voltec Specific Components Drive Motor Resolvers * VICM — Vehicle Integration Control Module ** Drive Motor/Generator Control Module ** 31 Voltec OnBoard Charging System: OnBoard Charger * ** Voltec RESS Battery * ** Charge Port Charge Port Door Switch Energy Storage Control Module ** Voltec Rechargeable Energy Storage System Thermal Management: Fuel Filler Pipe Adap
Chevrolet Limited Warranty and Owner Assistance Information - 2012 32 Black plate (32,1) Emission Warranty Parts List Ducts Fittings Gaskets Grommets Hoses Housings Mounting Hardware Pipes Pulleys Sealing Devices Springs Tubes Wiring and Relays Parts specified in your maintenance schedule that require scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (33,1) Emission Warranty Parts List Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an authorized dealer except in a situation where the vehicle owner is significantly inconvenienced and when a warranted part or a warranty station is not reasonably available to the vehicle owner.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 34 Emission Warranty Parts List Those repairs qualifying under the warranty will be performed by any Chevrolet dealer at no charge. Repairs which do not qualify will be charged to you. You will be notified as to whether or not the repair qualifies under the warranty within a reasonable time, not to exceed 30 days after receipt of the vehicle by the dealer, or within the time period required by local or state law.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (35,1) Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 36 Customer Satisfaction Procedure The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (37,1) State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 38 Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle's applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (39,1) Special Coverage Adjustment Programs Beyond the Warranty Period Chevrolet is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Chevrolet will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 40 Customer Assistance Offices Chevrolet encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Chevrolet, refer to the address below. United States Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 www.Chevrolet.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (41,1) Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center.
Chevrolet Limited Warranty and Owner Assistance Information - 2012 42 Black plate (42,1) Online Owner Center Chevrolet Owner Center (U.S.) Other Helpful Links: www.chevyownercenter.com Chevrolet − www.chevrolet.com Information and services customized for your specific vehicle — all in one convenient place. Chevrolet Merchandise — www.chevymall.com . Digital owner manual, warranty information, and more . Store online service and maintenance records .
Chevrolet Limited Warranty and Owner Assistance Information - 2012 Black plate (43,1) Roadside Assistance Program Chevrolet is proud to offer the response, security, and convenience of Chevrolet's 24-hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Chevrolet Roadside Assistance Center can be reached by calling 1-800-CHEV-USA (243-8872).
Chevrolet Limited Warranty and Owner Assistance Information - 2012 44 Courtesy Transportation Program If your vehicle requires warranty repairs during the 5 year/ 100,000 mile (8 year/100,000 miles) for the Volt, Tahoe Hybrid, and the Silverado Hybrid vehicles) coverage period, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available.
